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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Service couldn’t have been better.

    Iwan Jones 22 Jan 2022

    Stayed Jan 2022
    Holly and Sophie were great hosts, welcoming and attentive from the moment we walked in the door. Food was very impressive and superb quality. A great skiing experience, one that I won’t ever forget!
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  • Brilliant skiing and hosts

    Lewis Richards 22 Jan 2022

    Stayed Jan 2022
    Really loved the chalet, clean and tidy, the skiing area was great could've done with a bit more snow but no issues. The hosts were both really lovely and there was nothing they wouldn't do. Food was good, maybe could be a bit more refined but overall really happy with the holiday.
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  • Very good experience

    May Avni 15 Jan 2022

    Stayed Jan 2022
    The bear lodge team was so kind and the resort is so beautiful, we had a great time and we definitely come again.
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  • Amazeing vacation

    Amir Rimoni 15 Jan 2022

    Stayed Jan 2022
    The apartment and the employees were amazing .
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  • Delighted!

    S. A. 13 Jan 2022

    Stayed Jan 2022
    Thank you for a wonderful couple of days! Our chalet host Sarah was absolutely fantastic - super friendly, professional, helpful and great at cooking! She was very nice with the kids as well. The chalet was very comfortable and very spacious. Our kids felt as they are at home! The most important thing is the chalet was always clean and we were always provided with clean towels. In summary, a delightful experience we had! Thank you again and best wishes for the season! Famille A.
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  • Superb Hosting

    ANON MACLEOD 11 Jan 2022

    Stayed Jan 2022
    We had a 4 night stay in early January 2022. A lovely welcome with parking organised. During our stay we were looked after by our chalet host who did an excellent job. Nothing was too much trouble and absolutely no stress. Cooked breakfast, jolly good. Afternoon tea was delicious and the evening meals were superb. The bacon sandwiches for our return journey were delicious and most appreciated. Our chalet host was a lovely, friendly and happy host. The VIP organisation was very good, with lift passes available and helping us with baggage on arrival and departure. The only downside was the readiness of the entire service offering, whereby the hammam and the showers in the ladies changing rooms of the spa area were not working - probably supply chain and chalet opening (new) teething problems.
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  • Perfect Stay

    Kenny MacLean 11 Jan 2022

    Stayed Dec 2021
    We arrived in heavy rain but the warm welcome lifted our mood. From then on Ellie (mainly) Lauren and Charlie looked after us perfectly. As a party of mainly first-time skiers, with a couple of young kids, the catered chalet experience suited us perfectly. Kipnuk was very comfortable, with great views and an ideal location. Ellie has the perfect personality for chalet hosting and did everything we could possibly expect and a little extra, all with a big smile and a great attitude. She's a credit to VIP, as is Charlie, who was always on hand to answer our queries or sort out minor issues. We ended up staying a few extra days and look forward to enjoying the catered chalet experience again soon!
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  • Luxurious experience

    John Macleod 10 Jan 2022

    Stayed Jan 2022
    Did a short stay in the Oso chalet at Les arcs 1950 and had an incredibly pleasant experience. All the admin was taken out of the ski holiday (cleaning, obtaining ski hire, passes, cooking, etc.) by our incredible chalet host, Jac, and the VIP team. There was a youthful atmosphere around the chalet thanks to the staff who brought an abundance amount of energy to the holiday. Incredibly grateful for the experience and will definitely return!
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  • What a great treat to be looked after by the friendly staff and especially Jac in Suite Oso

    FROB 909 09 Jan 2022

    Stayed Jan 2022
    What a lovely treat to be made so welcome by the friendly staff and especially our host, Jac, who looked after us in Suite Oso for our short break. This new suite is very comfortable and spacious for 6 adults. The accommodation was of a very good standard and very comfortable. Being new, there are a few teething problems with the accommodation, including the Hammam and women's showers not working in the wellness area and the absence of shower screens for the bath, although we understand these are on order. Jac's cooking was very good and he catered very well for one fussy eater in our group. Heated boot warmers in our own ski locker was appreciated. The overall chalet experience was excellent and we enjoyed exploring the Arcs/La Plagne ski area which we had not visited before.
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  • Fabulous chalet

    Sam Tack 06 Jan 2022

    Stayed Dec 2021
    Thank you for a wonderful week! Our chalet hosts Lucy and Hannah were absolutely fantastic - super friendly, professional, helpful and great at tweaking the menu for our fussy tastes! They really couldn’t have done any more. Yes there were a few first week issues with the building itself but the chalet itself was impressive - very spacious, well equipped (bath robes would have been nice) and in a superb location. And it was great to have the pool and steam room to use at the end of the day. We peeped in at the bar area but felt it lacked atmosphere - maybe dim the lights and soften the seating areas to make it more welcoming. The team meeting us at the airport were very friendly and efficient, but the mini bus definitely didn’t have the ‘VIP’ feel! Hopefully just a one off as the coach back to the airport was great. Thank you again and best wishes for the season.
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