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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Simply the Best!

    Dawn Ledgard 16 Feb 2022

    Stayed Feb 2022
    Everything was amazing. Loved the chalet, suite, hotel idea-Design & build, just stunning, perfect position- slope side & near village. Ski hire, so easy & great kit too! I loved the Wellness Suite, used it before & after skiing most days. But it was our hosts Jas, Mimi & Jac that were the icing on the cake!! We will definitely be back!!!
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  • Super friendly and professional service team, under the great leadership of Harriet

    Lutgart Van den Berghe 15 Feb 2022

    Stayed Feb 2022
    Very nice Chalet, with all necessary comfort, leisure facilities, nice living room.... but above all a great team, so customer-friendly, service-minded, and professional attitude... always ready to help, to solve questions (eg temperature of sauna); great transportation service Yet also some points of attention for continuous improvement in the chalet: - ski room is by far to narrow, with insufficient sitting facilities to put the shoes on - in the rooms space/hangers for ski clothing could be created (none today) - the speaker in the elevator is too loud in the morning, and later in the evening, when one is in bed
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  • Faultless start to finish.

    Amanda Adams 14 Feb 2022

    Stayed Feb 2022
    We were looked after by Lucy who was just brilliant. Between her and her colleagues we had a five star service from the moment we arrived - nothing was too much trouble in terms of our comfort both within the chalet and out on the slopes. Accommodation was superb and location of Bear Lodge couldn’t be better - ski in and out of the boot room! Fabulous to have inter sport on site for ski hire and returns - just so easy and convenient. We booked for next year by day 4 of this years stay! Highly recommended!
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  • Perfect few days

    Karen Longman 14 Feb 2022

    Stayed Feb 2022
    Bear Lodge is a great place to stay. Perfect location - ski straight out and onto the slopes. Staff very friendly. Hotel is modern with a excellent restaurant and bar. Afternoon tea is very welcome after a days skiing. The spa is an added bonus with pool, steam and sauna. Rooms are well equipped and comfortable with our balcony overlooking the slopes.
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  • No 8 Club Bellevard

    Catriona Stevenson 14 Feb 2022

    Stayed Feb 2022
    We absolutely loved our stay at the chalet. It was really made by the fantastic chalet team - Emma, Rachel, Holly, Harry and Amber who looked after us brilliantly and went above and beyond in everything they did. Nothing seemed to be too much trouble for any of them. They were so patient and kind to all six of the children in our group as well, and made us all feel at home from the instant we walked in the door. The chefs Frankie, Lucy and Kate created the most delicious top notch food - all the meals, cakes and canapés were truly sublime! Both the adults and childrens' menu were perfect - varied and well thought out for the entire week. We were very lucky to have Megan, Sammy and Jess help with childcare over lunchtimes and again they were just fantastic - the kids had so much fun and were incredibly well looked after - including getting suited and booted and back out to meet us on the slopes - second to none service from them all. I have to also thank Harriet, Steph and Jilly for sorting out the issues with Oxygene Lunch Club - they were amazing and so quick to sort things out for us which meant the children were much happier and importantly well fed. Happy children means much more relaxed and happy parents!! It would be something I would really hope VIP ski would consider in the future as a service they could offer even as part of the platinum package or as an optional extra - collection from ski school, lunch and childcare in the chalet from 12-2. We would certainly use this having had this in previous chalets we have booked. The only downside for us was an unfortunate incident on the day after we arrived where a very heavy bathroom shelf fell landing on our 8 year old daughters foot resulting in a probable broken left great toe. ( I say probable as I'm certain it is broken but she hasn't had an XR to confirm - I am a Dr with several years experience working in A&E) We haven't been able to quite work out how this happened as two of the children were in the bathroom at the time and both say neither of them touched the shelf, but were putting something in the bin which was just beside/underneath it. However if the shelf had been properly secured to the wall as opposed to just sitting on the 4 shelf height pins this incident would not have occurred and she would have had a much better weeks skiing. We did discuss this with Jilly who said she was going to discuss this further with the operations manager but we haven't had any feedback as yet. Again when this incident happened Emma was brilliant and so kind - giving Morven a bar of Crunch chocolate which certainly helped to put a smile back on her face. The maintenance team did come in that evening after Emma contacted them - ( she was very efficient and quick to try and rectify things for us) and they were going to try and fix the shelves the next day but this did not happen - I'm not sure the reason for this or if they planned to do it once we had vacated the chalet. The chalet itself was beautiful and having the pool with all the children was brilliant at the end of the day to "relax" after a hard days skiing. The sauna and steam room were also fab. The bedrooms were all brilliantly spacious and loads of storage space with beautiful en-suites throughout. We were in room 6 where the thermostat was not working - the maintenance team again came to look at this on the day after our arrival (at the same time as the shelf) but it was not fixed before we left. The room was roasting hot and we had to sleep with the door open to try and cool it down. I'm not sure if this is just because this room is above the sauna/steam room or because its next to the plant room but it was uncomfortably hot at times and something definitely worth having sorted for future guests. We were happy to cope by opening the door etc but others may be less willing/happy to do this especially if like us they were paying the extra for the platinum service. Everyone of the VIP team we met was amazing and you obviously have very high standards for your employee selection as they were all amazing and we wouldn't hesitate to recommend VIP to anyone and would be definitely looking to return again. I would however appreciate comment from the operations manager in relation to the shelf incident and am happy to be contacted directly by email or phone using the details on this form.
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  • Thank you

    Helen Moore 14 Feb 2022

    Stayed Feb 2022
    We had a fantastic week, the VIP experience was once again superb. The meals each evening were delicious and the team were friendly and welcoming. The children really enjoyed Alex, she was a fanfastic nanny during our stay & met us most afternoons on the mountain so we could go to the Val Kids area. Thank you so much, we can't wait to come again next year!
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  • Awesome Team, Proper Ski in Ski Out, Highly Recommend!

    Colin Whiteford 14 Feb 2022

    Stayed Feb 2022
    Great experience from literally start to finish with the VIP Team. The Chalet was brilliant, comfortable, spacious and in one of the best locations we have stayed in. The team were also first class. Very professional and couldn't do enough to help us. Food was varied and exceedingly good. Will definitely be rebooking!
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  • A Great Week's Stay in Bear Lodge, Arc 1950

    Martin East 14 Feb 2022

    Stayed Feb 2022
    After many years of recreational skiing, this was my first time with VIP Ski, and it was perfect in every way: great resort (Les Arc and La Plagne); wonderful, stylish (very modern) hotel with first class facilities; very comfortable room with a view of the piste from the balcony; instant access, via the same-floor boot and ski room (with all brand new skis on offer to rent) to the piste; pleasant restaurant with nice food - only one or two dishes 'not to my taste' during the week, but otherwise no complaints; and the staff were simply superb, professional, friendly and so welcoming - they could not have done more and really made the holiday complete. I was lucky with the weather and the snow, and with my fellow guests, who were a pleasure to meet and to ski with. It would be very hard to find fault with any aspect of the whole package - although I could not find the VIP desk for some time at Geneva Airport! Overall, an unqualified recommendation; I would go again tomorrow - or possibly next year. Thank you, VIP Ski!
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  • Wonderful chalet, superb staff

    Kenny Murray 14 Feb 2022

    Stayed Feb 2022
    I was part of a group booking the entire chalet. From arriving to departure we had a great time. Mark the resort manager and the chalet staff( Henry, Alex and Grace ) were fantastic. Always on hand to ensure our holiday was perfect. Morning breakfast, afternoon tea and a delicious dinner were delicious. The location couldn’t be better, real ski in and out. Well finished chalet with a nice plunge pool and steam room as an added bonus.
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  • Perfect short break

    Claire S 13 Feb 2022

    Stayed Feb 2022
    We were brilliantly looked after by Con, Skye and Jack. Lovely food and a beautiful chalet. Excellent support start to finish from helping us to organise our last minute short break, to planning transfers and meeting us to take our bags the chalet. We felt very well looked after during all elements of the trip. The chalet was also fantastic, very modern and comfortable in an excellent location. We especially loved the views over the piste.
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