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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Quite incredible

    Jamie Binstock 19 Feb 2022

    Stayed Feb 2022
    Amazing chalet with amazing hosts Ellie and Jack. They could not have been more accommodating and helpful with our two boys who also had the best time. The food was fantastic accompanied with plenty of excellent wine. We cannot wait to come back!
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  • Such a good holiday

    Fiona Bayne 19 Feb 2022

    Stayed Feb 2022
    Lovely pool. Room great. Shower fantastic. Excellent location. Food and service good. :) Although, not enough hooks/drying space for clothes and towels in room. Pool table should be free/included and the soft drinks too. Staff have been really friendly and helpful throughout our stay (Jessie, Leah, Molly, Gareth and Jamie especially) thank you for having us :)
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  • The lovely bear lodge hotel

    E.T F 19 Feb 2022

    Stayed Feb 2022
    I loved this hotel, it is literally ski in, ski out and the staff are lovely. Our cleaners would give us chocolate and leave us a note every day, so when we came back from our ski lesson we were always looking forward to that! The food is lovely and it is a treat to have afternoon tea everyday. I love the swimming pool and hot tub, that is always fun and you meet new people. I also like the fact that you can play pool or darts in the bar! This is such a good hotel for friends, family or just by yourself!
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  • Half term trip week to Val D’Isere

    Kevin Moore 19 Feb 2022

    Stayed Feb 2022
    We had an excellent week. Hosted by Meg and Jack with support from Charlie and the whole team where nothing was too much trouble. Lovely food, great afternoon tea and some lovely touches to make the experience very special. Only little frustration was the TV signal was very poor so we ended up missing the Winter Olympics. (But chrome cast helped to some extent) Thank you all highly recommended
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  • Awesome week

    Michael Butt 19 Feb 2022

    Stayed Feb 2022
    Both chalet hosts were great, 5* service and meals throughout. Hot tub and amazing cakes were perfect after a hard day's skiing, we were made to feel really welcome!
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  • Outstanding service this week

    L C 19 Feb 2022

    Stayed Feb 2022
    We have had a wonderful stay at Bear Lodge this week, really comfortable and well equipped bedrooms, loved casting feature to TVs, you can reach out and touch the piste, ski & boot hire in-house was amazing, pool and cinema epic during a white-out. Concierge WhatsApp service great for lunchtime bookings etc. It's of course the people that make it .... Jessie, Leah, Anna, Gussie, the guys in the bar, these people really really care and seem to love their jobs, brilliant customer service, permanent smiles ... thank you all for a fabulous stay. ... We'll be back.
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  • Half term escape with teens before exams as France reopens post Covid wave

    Alex Anderson 19 Feb 2022

    Stayed Feb 2022
    On the whole we were quite pleased with Bear Lodge. It wasn’t quite the step up from chalet catering I was perhaps expecting. Whilst the food was at times delicious it was very variable, hot breakfasts in particular (which were also a bit slow). It also seemed quite churlish to be charged for soft drinks and tea and coffee during the evening meal (website review by VIP manager suggests she wasn’t) yet wine and bottled water was included! Unfortunately there was also no ski guiding this week (all instructors booked on lessons). This was a big attraction for us booking here as it’s a rarity and as good skiers we don’t need lessons but in poor vis conditions it’s useful. My teens were disappointed that most families had smaller younger children so there was little for them to socialise with and I had thought being in a larger chalet hotel that would haven given them greater chance. However the staff are lovely, the wellness centre a real treat (jacuzzis are better outside in winter though), ski in/out very easy and the rooms are smart, albeit a bit small for a family of 4 with limited coat pegs for hanging skiwear. The concierge is very helpful for sorting meal reservations, wake up calls with tea and finding us an extra locker in the boot room for skiwear.
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  • Perfect location, wonderful staff

    Georgina Hepburn 18 Feb 2022

    Stayed Feb 2022
    We really enjoyed our stay at Altitude Lodge. The staff really made our stay perfect; they were smiley, friendly, generally great to be around and made sure we had everything we wanted / needed. The lodge is in a perfect location, which was brilliant for our lessons! Kristin made sure we were organised with lessons and passes which was a real big help! Thank you so much Altitude Lodge team!
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  • Perfect stay

    Wendy Hamilton 18 Feb 2022

    Stayed Feb 2022
    We had five fabulous days in Avoriaz. Our chalet was perfect in every way: ski in/out, great boot room, spacious rooms, comfortable beds, lots of hot water I could go on!! Our Chalet girl Lucy was a delight, so efficient and helpful, her evening meals and baking delicious. We booked very last minute but everything was perfect. I would highly recommend ski vip!
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  • THE TEAM WERE AMAZING!

    Jayne Clarke 17 Feb 2022

    Stayed Dec 2021
    Well, were to start... In short, we were absolutely blown away by the service and the thoughtfulness of the team at VIP. We arrived on a very last minute booking due to the Covid restrictions and arrived a little shell shocked and exhausted. We were met by the team and they were so very kind, helpful and full of enthusiasm. The chalet was new after it’s refit and they really couldn’t do anything more to help us settle in – we were new, the chalet was new and they were new to the game – but it was such a fantastic welcome. And from there it simply got better. Nothing was too much trouble, they were fantastic hosts from the tea in the morning, to helpful advice, to afternoon tea and a delicious supper. They accommodated our changes to the menu (we didn’t want pud but wanted just cheese instead and they delivered a truly impressive cheese board - fanned apple anyone?), our slightly fussy 16 year old, an truly AMAZING christmas dinner and any other whims we may have had. They did this all whilst the rest of their peers were ‘on holiday’ due to the lack of guests. Even when we asked them to not do our rooms in the morning so they could go and ski – they did. To perfection. Gu – was also incredibly helpful, with pass sanitaires, ski passes and the Covid positive tests (less said the better). Everything was handled with professionalism and care. They delivered an amazing Christmas for us, made me feel like a queen ( chilled wine in the hot tub whilst I read by book, followed by the sensible and welcomed iced water) and really couldn’t do any more to make us have a fantastic holiday. They all deserve a huge congratulations on an amazing job. Because of them we will definitely be back skiing with VIP. And so the end, thank you to the chalet crew – you were amazing – especially to Mo and Ude. And thank you to VIP for selecting great hosts and training them impeccably. You have got it right, and so many haven’t. If I could have given them a 6 star rating I would have. THANK YOU.
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