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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Good hotel, nice staff

    Caspar McDonald 20 Feb 2022

    Stayed Feb 2022
    Overall a good stay. As new there are a few issues that need to be resolved until its a 5 star experience. Food is adequate but not great. Location and ski facilities unbeatable. bar a little clinical. Disappointing that there’s no outside bar. Staff extremely willing and attentive, Molly, Jack, Henry, Leah and Gussi amongst all deserve a special mention. Concierge service is brilliant All in all we had a good time, and would come again.. thank you
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  • A fantastic week in a beautiful setting

    David Slovick 19 Feb 2022

    Stayed Feb 2022
    We found the new accommodation in Bear Lodge to be exceptionally well designed and attention to detail finish was clear. However, the best feature of our week was or 2 chalet hosts, Ellie and Jac, who were quite exceptional. From the first day they were constantly available with helpful suggestions, wonderful food, smiling at all times and a total bonus to our holiday. VIP sure knows how to pick its staff. The extra arrangements for our daughter's 40th were wonderfully done and we are very grateful to your organisation for making this one of pour most memorable skiing holidays.
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  • The place you don’t want to leave a review to keep it for yourself!

    Richard Hitchell 19 Feb 2022

    Stayed Feb 2022
    From the moment we arrived the staff of Bear Lodge couldn’t be more helpful. We drove through the night and arrived unexpectedly early on a beautiful sunny perfect condition day, but this wasn’t a problem and managed to get out on the slopes within an hour and a half of arriving! Ben sorted out our lift passes and ski hire at reception and we walked upstairs to be custom fitted in the boot room by Intersport staff with brand new skis. We have never stayed in a place which is truly ski in ski out, and If you want ultimate convenience this is the place! We stayed in the hotel section in adjoining rooms so our kids had next room (but within our own shared front door) a brilliant solution. The catering was excellent and all the staff were so friendly (special mentions to Gussie, Jamie and Jessie) It seems like they have spared no expense with the hotel - bar area and wellness suite are especially fab. The ski area is huge and Overall would highly recommend and hope to return soon
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  • The best skiing week ever

    Anna Binstock 19 Feb 2022

    Stayed Feb 2022
    On arrival at Bear Lodge we were greeted by so many people welcoming us and waiting to show us around. The host even waited with us whilst we got our skis fitted and entertained the kids whilst we did so. The amenities were top quality -including the stunning suite oso with a fire (not hot safe for kids), speakers, English tv, the cinema room, swimming pool, wellness centre, spacious boot room and ski hire on site (not to mention brand new skis hired to us all). Our chalet hosts Jac and Ellie were beyond amazing. They embraced the kids warmly, nothing was ever too much, their cooking was exemplary and of Restarant standard. Vip even managed to accommodate all our dietary requirements. Our nanny, Annie, went above and beyond to help and take care of the kids. They absolutely adored her and her incredible energy and enthusiasm. Finally my 40th was celebrated this week and was such a wonderful day organised by vip and my husband. Thank you for making it a super special week!
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  • Total relaxation

    R G 19 Feb 2022

    Stayed Feb 2022
    A brilliant stay with wonderful hosts. The house is beautiful, in a great location. Our friendly team of hosts were fantastic and made the holiday feel like an incredibly special break from reality.
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  • All round fantastic

    Miranda Papadopoulos 19 Feb 2022

    Stayed Feb 2022
    We were extremely impressed with the accommodation. Large, bright, well appointed and the access to the slopes and boot room were fantastic. Lucy our chalet host was excellent. The standard of menu and cooking exceeded expectation. Lucy has very helpful and a lovely presence in the chalet. She made us feel very welcome and looked after. Full marks all round.
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  • Perfect week in Morzine

    M P 19 Feb 2022

    Stayed Feb 2022
    Amazing stay at Le Manoir - such a gorgeous house, loads of space and very kid friendly. Emily, Pip, Issey and co were all brilliant hosts - the food was amazing and they really looked after us.
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  • The best time

    Melanie Richmond 19 Feb 2022

    Stayed Feb 2022
    From arriving in Geneva, the week has been fantastic. From arriving in resort and getting our ski’s, to a chalet that surpassed expectations. Then we had Lucy our chalet host, who was helpful and charming. She also was an excellent cook, she made the week perfect. We’ve had a great holiday and will hopefully be back next year.
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  • Terrific holiday

    Edward Logan 19 Feb 2022

    Stayed Feb 2022
    Everything was great Just need versatile bedding for client options. Having only one thick duvet limits sleeping preferences. Food was great - but better to gauge appetite and taste before cooking full on menu. Better to save food
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  • Perfect family holiday again

    T R 19 Feb 2022

    Stayed Feb 2022
    It’s good to see that vip is 100% still delivering. We were really well looked after by Felicity our host and all the team too. Loft 3 Aspen House is a generous chalet/apartment for one family. The high ceilings and views make it feel big so although we are used to multi family chalets this was no disappointment. Location is ideal in the centre of the resort and close enough for an easy slide across the slope to the ski school meet point. Kids and parents very happy.
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