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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • A Great Week

    Tony S 13 Feb 2022

    Stayed Feb 2022
    Lucy, Ellie & Katie were all excellent and nothing was too much trouble. Food was well prepared & plentiful. Suite was spacious and very comfortable and ski in ski out was fantastic. Only minor gripes was the swimming pool & sauna out of action for a day or so and an error in the bar bill which took a little while to sort. Have travelled many times with VIP in the past & good to see them back.
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  • Superb Week in Bear Lodge

    Glenn Huskie 13 Feb 2022

    Stayed Feb 2022
    We enjoyed a fantastic week, and couldn’t say enough about the team and accomodation at Bear Lodge. To a person the team are professional, engaged and throughly hospitable, special mentions to Molly, Jessie, Owen, Leah and the girl from Brighton, sorry we can’t remember your name! A credit to VIP Ski after what has been a very tough start to the season whilst opening a new property. The property and facilities are excellent as is the location for true ski in ski out. The ESF guide trips with Fanny and Jan were brilliant. We enjoyed them so much we arranged another at the end of the week, with other hotel guests we met during our stay. With fresh snow, blue sky days all week and excellent company from new found friends we couldn’t have asked for more. We will be back next year! Many thanks to all from The Huskies.
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  • Perfection

    Sophie Pearson 13 Feb 2022

    Stayed Feb 2022
    From start to finish we were welcomed into the chalet with open arms. The staff were so accommodating and approachable. Nothing was ever too much trouble for them, and most of all they were so friendly and made our holiday complete. Special mentions to Charlie, Tilly, Callum and Liam who did everything to be helpful and put us at ease. All credit goes to Kristin the manager for her hard work, helpfulness and presence around the building. The fire pit on the last evening with the staff was an extra special touch. You guys are awesome, keep doing what you’re doing. Cannot fault you, we’ll be back!
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  • Greats hosts

    Paddy O 13 Feb 2022

    Stayed Jan 2022
    The chalet was just what we were all looking for. Great location, spacious and most importantly warm under foot. Our hosts Nat and Jono were excellent and really added to the whole experience. Very informative and knowledgeable about local restaurants, pistes and photo ops.
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  • Wonderful chalet hosts, but no other guests

    Steve Randle 13 Feb 2022

    Stayed Feb 2022
    Nat and Jonno were amazing chalet hosts, wonderful cooks and super good company. They catered well for our baby and made the holiday. Billie and Megan were good nannies for our 9 month old too. Food ingredients were good too (quality and variety). The flaw was that not only were we not allowed in the Club chalet that we originally booked as we wanted some atmosphere, but there were also no other guests in our chalet! Whilst this may suit some, and Nat and Jonno did make very good enjoyable evening company, we were looking for something more sociable. (I should add that when we raised this we were offered that we could eat dinner in a different chalet which did have guests, but this felt a bit ‘gate crashing’ to us so we didn’t do it). Only other quibble would be that the shuttle buses only run to a point 5 minutes walk down the hill, not all the way into town.
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  • Great to be back!

    Luke Stanford 13 Feb 2022

    Stayed Feb 2022
    We had a fantastic week with VIP. The location of the Bear Lodge is brilliant for ski in / ski out facilities and access to 1950. The staff were all helpful and friendly, and the weather was perfect. However, there were a few teething problems. The food on some occasions wasn’t up the to the VIP standard we have experienced before in chalets. The bar wasn’t inviting other than for the quiz night, which was a lot of fun. Finally, in our room the shower pan is not sealed properly which resulted in water leaking into the rest of the bathroom whenever we showered. Don’t let this dampen your experience with VIP we would stay with them again!
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  • Brand New 5 Star Resort

    J Tomlin 13 Feb 2022

    Stayed Feb 2022
    True VIP service in a brand new chalet apartment made all the better by the resort staff who went above & beyond to make our trip extra special. Everything is brand new with a lovely spa, cinema and ski in/out right infront of 2 of the main lifts. Our chalet host Will was hard working, courteous and his food delicious! 10/10 We would not hesitate to recommend this chalet and will be coming back next year. Thank you!
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  • Perfect trip!!

    Chris Litras 13 Feb 2022

    Stayed Feb 2022
    We had a wonderful stay in Aspen House! Felicity, Jack and Charlie made us feel very welcome and we were well looked after throughout the week. We will certainly be booking again :)
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  • Outstanding

    V J 13 Feb 2022

    Stayed Feb 2022
    Location couldn’t be better with village and lift access at the door. The chalet was brand new and spotlessly clean. Great comfort level with comfortable beds and wonderful rainfall shower. Our host Hannah was really friendly, looked after our every need and amended any meals to meet requirements. The food was packed with flavour, well cooked and wine free flowing. Afternoon tea/ baking was delicious. The facilities were great, really enjoyed having the pool and spa area. A few ideas to improve: Some hooks in the boot room for coats. The boot room is too hot. Sauna needs to be warmer. The skiing was fantastic, we knew the area but I think a little list of route ideas for families/ experts etc would help people get to grips with it quicker. Or a highlighted piste map. The layout was brilliant, we have been utterly spoilt such east access to the slopes.
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  • Fun in the sun

    Graham Warren 13 Feb 2022

    Stayed Feb 2022
    Excellent chalet and host , great location with very high standards excellent accessibility to the slopes Food and drink very good with excellent home comforts Hannah was excellent together with Jack they had a great knowledge of resort and a Superb manner with with both adults and kids alike.
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