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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Feedback

    Lesley Roberts 05 Mar 2022

    Stayed Feb 2022
    We found the accommodation and staff to be good. A few constructive comments would be dining room a little chaotic at times but all done with a smile but often staff would not know what we had ordered. Overall the staff were lovely and helpful but dining manager needs to manage her team a little bit better to make it a bit more professional Everyone very obliging and wanting to make us enjoy our experience as much as possible. Thought ski hire highly efficient.
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  • Fantastic

    Noel Martin 05 Mar 2022

    Stayed Feb 2022
    Great food, great staff and beautiful hotel. The restaurant manager Jessie, was extremely friendly, professional and helpful! We hope to visit again. Thank you to Will and Jamie and the rest of the restaurant staff amazing service all week.
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  • Another amazing VIP trip

    Nicholas Perry 05 Mar 2022

    Stayed Feb 2022
    As a group we have traveled with VIP ski many times and have always been very happy with the service provided, out latest trip to Avoriaz did not disappoint. Our chalet hosts, Skye and Con were fantastic, looking after us very well, the food was great, the chalet was always spotless and any queries we had were very quickly dealt with. Our resort manager, Marc, was also wonderfully helpful, he dealt with all our questions really quickly. The chalet was very comfortable, all the rooms were very large and well appointed.
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  • Wonderful chalet

    S H 05 Mar 2022

    Stayed Feb 2022
    An outstanding chalet with wonderful hosts. Spacious for 8 with larger bedrooms than you usually find in the french alps. Exceptional chalet hosts (Con and Skye) who were professional, friendly, excellent cooks and kept the place looking immaculate. Location has easy access to the slopes and the centre of town.
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  • Absolutely amazing

    Harrison Clarke 05 Mar 2022

    Stayed Feb 2022
    Sara and Charlie have been amazing throughout our stay here in Val. Thank you for making our stay so enjoyable and we will look forward to being back in December! Harrison Clarke and the Family
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  • Excellent holiday

    D A U 05 Mar 2022

    Stayed Feb 2022
    Warm welcome from cheerful friendly efficient staff. Chalet facilities are excellent- everywhere was clean and looked new. The Wellness area was great. Chalet in the perfect position for ski in ski out, but also nice and quiet Food especially in the evenings was the weak link. Allergy error dealt with well and hopefully will not happen again- the staff were very apologetic and certainly gave the impression that processes would improve. Special praise for Anna, Jessie and Molly but no one was less than courteous and helpful
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  • Wonderful hotel

    Harriet PLUMB 04 Mar 2022

    Stayed Feb 2022
    We stayed here as a large group this February half term and found the hotel to be really great. Being new everything is very clean, modern and comfortable, the facilities are lovely - the pool/spa, cinema, bar, boot room etc. The Lodge is 2 mins from Les Arc shops and restaurants, so everything is close by and you can ski right back to the boot room. The staff are very warm, friendly and happy to help. It certainly ticked all our boxes.
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  • Couldn’t recommend Bear Lodge enough, it has changed our holidays for the future!

    Rachel Newling 03 Mar 2022

    Stayed Feb 2022
    Being avid Chalet holiday fans, we were in sure if a Chalet Hotel would suit us - how wrong we could have been!! You get the warmth and friendliness that you’d expect from your chalet host, but its given by restaurant, bar, concierge staff and any other member of VIP staff you meet along the way! A choice of delicious meals in the evenings, great breakfasts and the ultimate luxury of a hotel. Ski in, ski out, ski hire in the building, lift passes delivered to you…. All you have to think about is getting on the slopes or ready for dinner!! The bar area is great, soft seating by a TV for those wanting to cosy up after a big day and games for the more energetic or competitive!! We spent evenings playing cards, drinking the occasional cocktail created by Jack and Henry - under the watchful eye of Mollie! Then up to the restaurant to see Jesse and her friendly but efficient team for a delicious dinner and a very large cheese board! Be sure to ask Owen where to ski, his recommendations were always spot on - his lunch recommendations were very good to!! Thank you to all at VIP for a great holiday, the building itself is great but the people you have running it makes it amazing!!
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  • Amazing holiday - great family fun

    Emily M 03 Mar 2022

    Stayed Feb 2022
    We had a wonderful holiday, hosted brilliantly by the 2 Lucys who had the tricky task of looking after 3 families across 2 chalets. The food was fantastic and they were very flexible with dietary preferences which wa a much appreciated. Nothing was too much trouble - even some washing when one of our bags was delayed. We also appreciated a wonderful experience with our nanny Gabby, and the bar staff and Concierge. The set up was also wonderful with a lovely chalet, along with hotel facilities and ski in/out. We hope to return! Thank you to all the staff for making our holiday so amazing!
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  • Banish the Covid blues with VIP

    Elaine W 03 Mar 2022

    Stayed Jan 2022
    It was such a treat to be back on the slopes and totally spoiled in a VIP chalet. The staff were friendly and helpful and our chalet host Meg looked after us superbly well with great food and thoughtfulness. Nothing was too much trouble. The skiing was great, the restrictions were minimal, the sun shone and the snow fell at night. All you could want from a ski holiday.
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