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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Great chalet and staff- poor transfer experience

    tony D 14 Mar 2022

    Stayed Mar 2022
    Not quite the VIP ski of old now you don't do a single charter flight with instant transfers. The organisation of getting people to the right bus was chaotic and not what I expect of a luxury ski operator nor what I wanted after an early get up and flight. On the bus the chaos continued with no-one asked to wear their seatbelt or put up their side arm and people allowed to dump luggage in the central aisle of the coach - all unsafe and all illegal under French law. Complete contrast to the VIP experience I have had in all the past years with a single charter plane, split into small minibus coaches (with clear explanation of French law on traveling) which left the airport fairly quickly. The chalet was great not a bad location (was ski out but only ski in from one direction and if you can do a fairly tough red back to the chalet) and very friendly staff who could not do enough to help when asked. However the food was a little hit and miss shown by some options going back hardly touched by half the guests (in contrast to previous years VIP meals which were always awesome). Also attention to detail has fallen a bit e.g. on three of the days we were there either the steam room or sauna had not been turned on so could not be used and continued to be like that even after I had mentioned it to staff. The high spec of the chalet and rooms, the canapes , the bar, the view from the hot tub and the staff were the highlights of the holiday. The negative was the transfer- you need to fix this as it detracted from the whole holiday and is enough for me to not use you again after 5 years of great holidays with you.
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  • Superb

    Andrea Ranson 14 Mar 2022

    Stayed Mar 2022
    The chalet is just stunning, location is perfect and the girls were totally amazing. Nothing was too much trouble; courteous, fun and very professional young ladies. They are a credit to the company. The rooms were modern and comfortable and great showers. The hot tub was ideal for the aching limbs! Brilliant stay.
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  • Great all round experience

    James Benn 14 Mar 2022

    Stayed Mar 2022
    Everything has been fantastic from the design of the chalet, the pleasantness of all the staff, the location of the hotel, the childcare services, the facilities of the hotel and the great service provided by the chalet host Lucy. Lucy was an absolute star, we have 2 young boys who can be overly fussy at times and nothing was too much trouble. They also both had a great time with Cristina in the day care centre where they were super happy to spend their days. Nothing to fault whatsoever. We will be back I'm sure.
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  • The most awesome week with the most awesome hosts!

    Joanne Wheildon 13 Mar 2022

    Stayed Mar 2022
    Cal, Miles, Will, Liv and James - you absolutely made our week, thank you so so much for the 5* service and seriously awesome, unforgettable week!xx
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  • Wonderful

    Caroline Gilbert 13 Mar 2022

    Stayed Mar 2022
    Lovely flat in brand new accommodation. Everything was immaculately clean and well kept. Great location next to the piste and 2 lifts. All of the staff we came into contact with were helpful and pleasant. Lucy, our chalet host was wonderful- friendly, engaging, hard working and a great cook. We had a great holiday and would definitely consider using VIP chalets again.
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  • Almost but not quite

    David Martynski 13 Mar 2022

    Stayed Mar 2022
    Staff friendliness, help and attention were all to usual vip-ski standards. We were treated very well. The Bear Lodge layout could be improved. Bar and dining room nearer to one another would help. A loo on the bar level would be good!! Mostly though, the food was not to the standard of past vip-ski Chalet holidays. The dining room decor is reminiscent of a University refectory and although good, the food was variable in its quality. We thoroughly enjoyed our holiday but the large open spaces in the bar and dining rooms were too uninviting and echoed sound off all the hard surfaces. Almost but not quite!
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  • Amazing Hosts!

    Maddie Byrne 13 Mar 2022

    Stayed Mar 2022
    Our hosts Marina, Moe and Jack were superb! They made our holiday a fantastic experience. They were all so hospitable and helpful, going out of their way to make sure we had everything we could possibly want or need. Nothing phased them and their kindness and endless cheer made the whole experience wonderful. The food was amazing and the chalet is in a great position between two lifts and on the high street so that you can access everything.
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  • Fab stay at Chalet Alaska

    Laura Reed 13 Mar 2022

    Stayed Mar 2022
    Couldn’t have wished for a better first ski trip for our one year old! The team were extremely accommodating - sourcing cots, high chairs and even a double buggy for our big group with six babies. Kids teas were home cooked and delicious, and they had even found a big box of toys to keep them all busy. The whole week was fab for adults too - delicious food, endless wine, and ridiculously attentive service from Mo, Marina and Jack (and Rory too). Couldn’t have asked for more. We will be back (if you’ll have us!).
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  • Best holiday ever

    Joe Yardley 13 Mar 2022

    Stayed Mar 2022
    The chalet is unbelievable! Perfect location and done to such a high spec. Biggest shout out goes to our hosts Holly, Kirsty and Alice. They made the week for us. Great chefs and great hosts. Always willing to help out with anything. Cheers girls!
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  • 1000000/10

    Ellen Newark 13 Mar 2022

    Stayed Mar 2022
    An absolute dream of a penthouse only to be made better by our hosts Holly and Kirsty. I’ve never felt more welcomed in my life, dream of a holiday.
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