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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fantastic Experience

    Mary Reiden 10 Apr 2022

    Stayed Apr 2022
    We have just returned from a wonderful week at Chalet Ossetra in Avoriaz. The chalet is in a truly amazing spot with fantastic views down the valley to Morzine and is situated on a lovely little blue run for a true ski-in, ski-out experience - as well as a 20 second ski from a main chairlift. It is a real gem for anyone wanting the chalet experience for a small group. Our group of 6 were looked after amazingly well by our fabulous chalet host Lucy (as well as numerous other VIP SKI staff who popped in) who treated us to the most amazing food - so much so that we all ended up eating much greater quantities than was decent! A special shout out to resort manager Marc for going the extra mile - not least by arranging and collecting take away pizzas for us on our chalet host's night off - we were going to go out for a meal but the chalet was so lovely that we decided we'd rather stay in instead! We had such a fabulous time that we booked Chalet Osstera again for next year before we left!
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  • Family Easter holiday in Bear Lodge Hotel

    C F 10 Apr 2022

    Stayed Apr 2022
    Lovely hotel - highlights are; helpful and friendly staff, morning drinks to bedrooms, the equipment hire, process and boot room facility and slope access were all excellent. Extras like cinema room and swimming pool complex were great. Room for improvement : food choices and portion sizes for older children and no soft drinks except squash are provided FOC Hot drinks (other than tea and filter coffee) would be nice to have them FOC, certainly at breakfast. Hooks required for bathrobes and towel rails or rings - only heater at moment Hooks and wire baskets in kids bunk area for their coats and ski helmets etc (or larger boot room lockers required for these too) Room cleaning - thorough clean half way through week and change of towels?
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  • 1950

    Michelle Bowen 10 Apr 2022

    Stayed Apr 2022
    Beautiful chalet and resort. The pool and cinema room were both a big hit and the location of the chalet is ideal. The staff were lovely, helpful and pleasant and overall we had a fantastic time and we wouldn’t hesitate to return. Minor points of feedback are as follows: - the distance from the bar and dining area is a little strange and creates problem when trying to order a drink that is not wine over dinner. - the bar area is lovely but let down by the paid for pool table and rather strange electronic dart board. Where a bar exists purely for the enjoyment of its own guests it is very strange to be expected to pay to play pool! - the kids films are all scheduled for the time that they are due to be at kids tea. - wake up drink should include more than just basic filter coffee and tea without extra charge - would be helpful to have signs outside the lift stating what facilities are available on that floor (at present they are available on the stairwell and inside the lift only). - more entertainment in the bar area would be appreciated. The only quiz night scheduled for the evening was moved to an earlier time which made it a kids event - bar area could benefit from some basic reading materials and a list of channels that are on the TV. - self service coffee pod machines for guests would elevate the premium experience
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  • Truly amazing week

    Karim Jamal 10 Apr 2022

    Stayed Apr 2022
    Our chalet host Meg was incredible and looked after us throughout the week in every way. Gaby the nanny was also truly exceptional and we did not worry at all about our little boy (almost 1) as she was extremely capable and he had a great time with her This meant we were able to ski and also have a few restful afternoons when the weather wasn’t great The apartment block was very comfortable and well laid out with a boot room and small spa complex which we enjoyed using on several occasions
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  • Manoir

    P V 10 Apr 2022

    Stayed Apr 2022
    We had a fantastic week in the Manoir, an amazing chalet with wonderful chalet hosts Issey, Pip and Emily looking after us and serving amazing meals all week!
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  • Manoir

    Ciaran Aggarwal 10 Apr 2022

    Stayed Apr 2022
    Thanks very much for a great week in Morzine. Especially to Gareth for helping us organise it and the staff in resort… Pip, Emily, Issey and of course, G!! You couldn’t do enough for us and really made the holiday (with 5 children and a toddler) very special!
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  • Loved it- thank you!

    Emily-Jane Button 09 Apr 2022

    Stayed Apr 2022
    Lovely chalet and resort! Kate was brilliant with the kids and a fab cook :) One tiny thing- as the wine is included it does seem a bit odd to have to pay extra for the soft drinks!
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  • Brilliant team

    Leonora Neale 09 Apr 2022

    Stayed Apr 2022
    We had an amazing time. Sophie, Kate, Katie, Jamie, Emily, and Grant were a fantastic team. Always so friendly and helpful. The food was incredible (big thank you to Jamie, Grant and Emily). They did a brilliant job of catering for the pesky vegans. Loved Jamie's energy and playlists! A dream team. We're so grateful for everything they did. Always smiling and patient as well.
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  • Absolutely stunning from start to finish

    J M 09 Apr 2022

    Stayed Apr 2022
    We had a fantastic holiday for the whole week. The staff are absolutely fantastic. Sophie, Katie, Kate, Emily, Grant and Jamie (chef) are a complete credit to VIP Ski and were absolutely brilliant. Thank you.
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  • 1st class hospitality

    Samuel Bradley 09 Apr 2022

    Stayed Apr 2022
    The staff, Sophie, Kate and Katie, along with the chef Jamie provided the best service we have experienced.
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