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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Excellent week at Bear Lodge

    F M 16 Jan 2023

    Stayed Jan 2023
    We’ve just come back from a fabulous week at Bear Lodge. Gorgeous accommodation in a great location. Great attention to detail from the whole team who were all friendly and welcoming. Delicious food & excellent service. We were spoilt with a complimentary bottle of champagne on our wedding anniversary - thank you VIP ski for a fantastic trip!
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  • Awesome holiday

    Simon Bailey 15 Jan 2023

    Stayed Jan 2023

    Our group consisted of two families, with 3 x "parents" and 5 "twenty something lads" & one lass. Beluga was the perfect location for our third successive visit to Avoriaz. We were hosted by Matt and Robyn (aided by Rosa on host days off) who did an amazing job to make us feel welcome during our stay. We all got on so well together and even went skiing / boarding with the hosts on their days off. The food was great and two of our party are Vegan so their needs were catered for, despite availability of certain ingredients. I think that perhaps if the hosts had been given more notice from HQ that we had two vegans in the party, it would have made it easier for them - my advice would be to labour this point a few weeks prior to departure with HQ if you have special dietary requirements as the hosts place their food orders over a week in advance from the SuperU down in the valley. On the hosts night off we had fab takeaway pizzas from La Boule de Neige in the centre of the village - about 10 mins walk away. Resort manager Sam is a superstar - he really has got a handle on everything going on and was quick to sort a few minor maintenance issues during our stay, getting stuck in himself where necessary. What a fab chap - never flustered and always chilled but in control. Beluga is in an absolutely superb location, being piste side with the most amazing views down towards Morzine. It's only 100m up the hill from a range of bars and restaurants (at the top of the Prodains) as well as a really helpful Ski Hire shop called Avoriaz Sports. All so convenient! Beluga has a great layout with a comfortable lounge / dining area and the pool & steam room were well used and much appreciated after a good days skiing. The bedrooms are a good size and soooo comfortable! Balconies overlooking the valley from all of the bedrooms meant that you could lie in bed with your morning cuppa (brought to the door by Matt & Robyn) with the most amazing view!! I would like to keep Beluga as a secret but its only fair to say that we had the most amazing time and have already booked to go back to Beluga in Jan 2024. Thank you VIP

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  • Fantastic Ski Resort

    Melissa Lupi 15 Jan 2023

    Stayed Jan 2023
    Thanks to everyone at Bear Lodge for such a wonderful skiing holiday! From the moment we arrived we were made to feel so welcome. The accomodation was brilliant and our chalet host Connor looked after us so well. The food was excellent quality, varied and there was plenty of it. This is the best ski in ski out experience we have had. We would highly recommend. Thanks VIP!
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  • Brilliant family Holiday

    Sam Edwards 15 Jan 2023

    Stayed Jan 2023
    We had an amazing week at chalet Ipaka. The week started smoothly with a pick up at the airport by the VIP team and a very comfortable transfer up to resort. On arrival we were greeted by Mimi who was our host for the week. She was very welcoming and incredibly helpful throughout the week, she cooked excellent meals and afternoon tea treats! Henry from the resort team was particularly helpful with sorting ski hire, lift passes, restaurant bookings and medical care. The chalet is beautifully finished and perfectly clean. I have travelled with several ski companies in the past but our experience of VIP was the best yet and we will be back.
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  • Good

    J K 15 Jan 2023

    Stayed Jan 2023
    I have already written a review, but forgot to mention Ally the resort chalet manager who was excellent and sorted out any small niggles promptly
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  • Great holiday

    C&W J 15 Jan 2023

    Stayed Jan 2023
    Superb chalet and chalet hosts. A very well run organisation, lots of help on booking activities
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  • Excellent accommodation

    Harriet Sneddon 15 Jan 2023

    Stayed Jan 2023
    We had an amazing time staying in Umka. Our hosts Ellie and Evie were lovely and the food was excellent.
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  • Val d’ilicious VIP SKI

    Kate McIntyre 15 Jan 2023

    Stayed Jan 2023
    This is our 4th/5th trip with VIP and I have to say it never disappoints! From the tailored booking and admin efficiency of the guys in the office and the excellent, easy to navigate website to the actual holiday in the chalet it can not be faulted. Michaela looked after us SO well in No 4 Aspen Lodge and her meals and afternoon teas were just delicious. She made our holiday with her joyous personality, local knowledge, excellent hospitality skills and became one of the family. All the support staff in house were equally as helpful .. Mima, Reece (minibus collection after a Folie Douce session!) , Pippy… thank you for looking after the 7 of us so well. We will be back!
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  • Very good

    J K 15 Jan 2023

    Stayed Jan 2023
    The grizzly suite was lovely although the upstairs bedroom has NO hanging wardrobe Plenty of room for one so needs sorting. Lily was brilliant as was Belle Poor welcome from Murray when we arrived, he looked grumpy and disinterested Mark and all the others were good though
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  • Best Holiday - couldn’t have been better!

    Ben Crosby 15 Jan 2023

    Stayed Jan 2023
    Absolutely magic Chalet and location. The best hosts ever! Amy and Gavin were amazing! They looked after us so well and nothing was ever a problem. They were so good with the kids and even the big kids! We can’t speak highly enough about Amy and Gav and we would highly recommend them for any role dealing with people in the hospitality industry. Gav and Amy 10/10 Chalet 9/10 VIP Ski (concierge, transfers, support) 10/10 VIP - Phoebe 10/10 Ski hire in Chalet - 10/10 Millie in London - 10/10 Suggested improvements (minor but important): * Access to washing machine needed (we were on a 3 week trip) * Access door knob to and from hot tub - needs to open and close from both sides. * We lodged all our bookings through the portal (ski hire, insurance, lift passes, booking / payment invoice) - yet there were some technical errors.
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