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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Great family holiday

    Claire Jarvis 14 Mar 2023

    Stayed Feb 2023
    We throughly enjoyed our whole VIP chalet holiday experience, from the initial booking, ability to add extras (private transfer), arranging ski passes and hire of equipement on site and flexibility to change the evening menu. Our chalet host was very flexible and willing to accomodate our requests. The chalet location and facilities were superb, especially ski/ski out, as well as plenty to do for the non skiers in our group.
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  • An excellent hotel and stay

    J R 14 Mar 2023

    Stayed Mar 2023
    This is a fabulous hotel, modern and very well equipped. Really appreciated the access to the pistes and lifts, as well as spacious boot room. Meals were excellent and plentiful, and afternoon tea delicious! Only comment, as mentioned by another client water never hot enough for tea and coffee. Rooms well equipped for a French hotel, plenty of hanging and drawer space. Enjoyed the spa and its facilities very much. Oh and the cinema was an added bonus, 3 films a day, if wanted. Special thanks must go to the manager (sorry can’t remember your name) who went above and beyond to help us with our car which we had to park in the drive due to height of car park, even clearing it of snow on the last morning for us. He runs a very good hotel and staff all very attentive. Will definitely recommend this hotel and hope to see you again.
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  • 2023 skiing

    Deborah Holmes 14 Mar 2023

    Stayed Mar 2023
    Thank goodness we stayed with VIP! A customer for many ski holidays, our chalet, hosts and accommodation met expectations again! Sadly not the snow!! Admitted fair weather skiers, we enjoyed the comforts of our contemporary chalet. Meals were a highlight, our hosts proud to deliver beautifully cooked fresh food! Requests fulfilled with ease. When the snow did arrive Kipnuk was easy to ski in/out (minimal walking)and central to town Thanks again the guys of VIP ski
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  • Ski holiday hotel

    P B 13 Mar 2023

    Stayed Mar 2023
    This new hotel is attractively designed. Bedrooms are just about big enough, bathrooms good with rain showers and good sized balcony’s with beautiful mountain views. Well equipped locker rooms opening directly onto the slopes. Particularly liked the relaxed but efficient management and service. Staff friendly and helpful. Food and wine plentiful and good quality. Tasty cakes and biscuits provided for afternoon tea. Only criticism - hot water provided from urns barely hot enough for tea or coffee. Good sized spa with pool, steam sauna and jacuzzi and cinema provided options when heavy snow restricted skiing. Skiing good with plentiful blue and red runs. Two lifts from the resort link to other Les Arc resorts and onto La Plagne.
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  • Family holiday: from nearly two to nearly eighty

    Frances Blezard 13 Mar 2023

    Stayed Mar 2023
    We had sunshine and we had snow. A perfect combination. Our nearly four year old granddaughter went into French ski school and we held our breath only to find she loved it enough to go even when the weather was so awful the upper slopes were closed. Result. Our nearly two year old granddaughter was looked after by the amazing Elouise who spread calm before her. The welcome she was given every day by the girls was extraordinary. Chalet was very comfortable and hosted by the wonderful Connor for whom nothing was too much trouble. We loved his cooking which managed to please everyone from nearly two to nearly 80. Result. No mean feat. Please can we book him (and his equally helpful team of sous chefs Jonah and Hamish) for our next visit. Our granddaughters are counting the days.
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  • Great holiday

    Will Elson 13 Mar 2023

    Stayed Mar 2023
    We had a great time at Bear Lodge. The resort had extensive and varied skiing and we went to La Plagne for a day. The Hotel had everything we could want. Great food and wine, friendly efficient and well trained staff and excellent facilities. We enjoyed the Wellness centre and the cinema room. We would definitely return and recommend Bear Lodge.
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  • Fantastic holiday and great service from VIP Ski

    JW A Waterman 13 Mar 2023

    Stayed Mar 2023
    We were lucky that we chose a resort that was quite high as some of the other resorts around us had little snow and they are very good at keeping snow on the streets at Avoriaz. The Chalet and chalet hosts were excellent and Sam did a great job with booking various extras (e.g. restaurant booking, private ski lessons etc). Everything ran very smoothly from the flights, airport transfers and accommodation.
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  • Really accomplished

    Nick Blezard 13 Mar 2023

    Stayed Mar 2023
    Our sixth trip with VIP and the best yet ( excluding the weather, three days heavy snow/rain , but even VIP can’t control that !). Chalet host Connor was a revelation ,working very hard, cooking excellent meals copiously and coping in his stride with the one and three years old as well as six adults . At the same time dealing with any minor requests and issues and communicating well on all fronts . Ably assisted by Hamish and Jonah. Visits from Hannah and Jemima were much appreciated. Good teamwork from all at VIP obvious Grand Choucas was just a little tired but is spacious and very well located. More than one key for the ski locker would have been appreciated A very good time was had by all of us . The three year old wanting to come back tomorrow !1
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  • Fun times

    S J 13 Mar 2023

    Stayed Mar 2023
    We had a lovely time. Unfortunately, the weather was against us on Thurs/Friday/Saturday. There was only one lift open (Marmotte) all day which meant the skiing was very limited, even for our less experienced skiers, but that was not VIP's fault or choice. Instead, we just enjoyed the chalet. The staff were, as ever, just brilliant - especially Becca and Will who were our Chalet hosts - super helpful and just the right balance of being engaging but discrete too. The chalet was lovely - we hadn't been before but it was everything we could have asked for. (The boot room itself was quite small and very crowded around 9.15am to 9.30am when people have to all get ready for ski lessons, but I guess there is nothing that can be done about that without some rebuilding work....). Just a couple of things that might be worth thinking about - we opted for the extra drinks option and it was lovely to have the option of champagne each night - we weren't sure if that came with nibbles or not. We had nibbles on 2 or 3 nights but didn't want to ask. Might be worth offering it as standard as part of the upgraded package? Also, at the end of the holiday we were told that we could have asked for different meals (e.g. a burger night) but wasn't aware that that was a possibility. Both just minor comments and only because you asked what could possibly be improved. Overall, it was fantastic, thank you, and we'll definitely look in to booking again.
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  • Wonderful

    Andrea Kilby 13 Mar 2023

    Stayed Mar 2023
    The most wonderful week in Val. Staff, food and service was great. A huge thank you to Gavin and Ella, who were fabulous.
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