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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Best holiday ever! Most amazing hosts and incredible food

    Macy Morgan 13 Jan 2024

    Stayed Jan 2024
    The chalet was incredible and so central to the town and close to the slopes, Meg and Ollie were so friendly and went out of their way to speak to my Nan and grandad who were stuck in the chalet all day even if it meant they had to stay late. The food was also better than eating out at a restaurant, couldn’t have been a more perfect holiday!!
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  • Brilliant holiday!!!

    Coral Kenton 13 Jan 2024

    Stayed Jan 2024
    Such an amazing holiday. The food every night was so so yummy and the best quality. Amazing accommodation. Meg and Ollie were brilliant the best chalet hosts!!
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  • Superb all round!

    Simon Bailey 13 Jan 2024

    Stayed Jan 2024
    Another 5 star experience from your team in Avoriaz. Daisie and James were truly excellent hosts and made sure that we had everything that we needed. The food was amazing as always - Lucy and Lauren helped out on the days off and were also great hosts. Henry and Amelia were very professional and helped us arrange our early departure transfers as three of us needed to go home a day early due to work commitments. Will and Alex did a great job on the logistics front. All in all this was another superb trip with VIP and we’re already looking at dates for early 2025! Thank you Team VIP.
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  • Amazing short break!

    Sofia Ferrara 12 Jan 2024

    Stayed Jan 2024
    We booked a very last minute ski holiday to stay in the Yogi Suite at Bear Lodge. We had the most amazing time, our chalet host Wilf was fantastic preparing amazing 3 course meals and keeping the chalet clean and tidy throughout the duration of our stay. Wilf catered to our dietary needs with no problems, his interpersonal skills were excellent and the level of service he provided was above and beyond what we expected. The hotel itself was beautiful with amenities like the sauna, steam room and jacuzzi providing the perfect space to relax after a day on the slopes. We cannot recommend the Yogi suite and Wilf highly enough! He was amazing and allowed us to switch off and relax which was exactly what we needed! Whoever has the chance to visit Chalet Yogi next is very lucky!
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  • Idyllic Alpine ski experience

    J B 11 Jan 2024

    Stayed Jan 2024

    Les Arcs 1950 is an idyllic alpine ski village and Bear Lodge is situated superbly next to the village and pistes. You can literally ski in and out, not only directly from the hotel but straight through the village! Transfers both from and to Geneva airport were well organised and efficient. Bear Lodge is perfectly presented, comfortable and has a wonderful spa to relax in after a full day of skiing/snowboarding. Food portions are generous, wine is plentiful and hot chocolate and cakes are delicious! The staff are exceptional; friendly, knowledgeable and a lot of fun and can effortlessly manage both large and small groups, families and single travelers. With particular thanks to Rosie, Jess, Hannah, Rhu, Will, Tilly and Lauren. You are all fabulous - enjoy the rest of your season.

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  • A Perfect 10

    K M 10 Jan 2024

    Stayed Dec 2023

    From the moment we met Alex at the airport, we were thoroughly taken care of by VIP. I wondered how we would get to the chalet in the middle of a car-free resort. Again, I needn't have worried. It was all sorted by the capable staff in resort, Will and Henry. It was a lovely touch to be greeted by our hosts Anna and George, who were the jewels in the crown of the VIP experience. As someone who has worked as a chalet host in Morzine for Snowline/VIP 21 years ago! I can attest to how much of a rewarding but challenging job it can sometimes be. George and Anna were so patient with my chatterbox children and they provided the perfect environment where me and my family could be ourselves over Christmas. The food and care they provided was top-notch. Kayleigh, our super-nanny, was no different. A fantastic support and friend to us and our children, which allowed us to make the most of our time on the ski slopes. Henry was also very attentive and courteous and kept us informed when snagging works was going on in the chalet. Your people really are your biggest asset VIP/Andy. Again, we were so fortunate to have George, Anna and Kayleigh for our Christmas holiday. Thank you so much xxx Kerr and Flora 

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  • Family ski trip

    Damian Hopkins CBE 09 Jan 2024

    Stayed Jan 2024
    Great private driver very friendly helpful etc Lovely lodge and great room perfect faultless in all aspects. Lovely welcome excellent pre arrival comms from Rosie and good welcome from team Food was very good Felt our chalet host Maisy should not have been working as was unwell she had a terrible cough and lingering cold and couple of our party now have the cough including my wife. I think as she wasn’t feeling great we didn’t get the same level of service we have experienced in the past from VIP or other ski companies. The spa on the first night we found the sauna and steam room hadn’t been turned on and also found that even in the quiet time it was overrun with children and not adequate for the number of guests. However loved the lodge location the decor and easy access and we will be back again thanks
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  • Fantastic time

    Sheila Radcliffe 09 Jan 2024

    Stayed Jan 2024
    The experience of holidaying in The Manoir is unique and fabulous. Whilst we could have asked for more snow, we did not need to ask for any better hosting from Finn, Poppy and Beatrice who managed our groups needs with professionalism and smiles. The accommodation is second to none, a rare find in amongst chalets and the food and drink matched the class of the Manoir. A short walk to the Pleny cable car and we were up with the snow and able to enjoy the runs between Morzine and Les Gets. Whilst tempted to venture to Avoriaz we found that Morzine had enough for our short break and still had places to see. I heartily recommend the chalet, the resort but also all that VIP ski had to offer in assisting in making our short break memorable for all the right reasons. We would love to go back in a heart beat.
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  • Superb Christmas at the Farmhouse

    AMD K 09 Jan 2024

    Stayed Dec 2023
    What was a last minute vacation, turned out to be a family favorite.. VIP concierge service was from the moment of booking to departure first class. No request was too big or small - from arranging our ski passes and equipment to offering insightful local knowledge for the best slopes and après-ski spots. Their efforts made everything seamless and stress-free. The Farmhouse Chalet is nestled in the heart of the old town close to the lifts and restaurants with a cozy and inviting ambiance and to our delight they had decorated with a Christmas tree ! The food was amazing, so much so we regretted eating out on several nights. The cherry on the top was the two VIP Ski hosts who looked after us at the farmhouse -excellent chefs, engaging personalities and people who genuinely cared about us having a memorable stay.
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  • Brilliant Hosts & Chalet

    J H 09 Jan 2024

    Stayed Dec 2023
    Thank you so much to the team at VIP Ski. We had a fabulous stay over New Year. Our hosts Charlotte & Sasha were very friendly, accommodating & the food served was delicious. The drivers were great and concierge were brilliant helping us book lunches on the mountains. The chalet was in a perfect location and was very spacious. We would definitely recommend VIP & will be back again.
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