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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fabulous chalet and food

    Janet Garsden 13 Jan 2024

    Stayed Jan 2024
    Our chalet was beautiful, clean and well appointed. Our hosts were fantastic, and the food was always delicious. We couldn’t fault anything, and will be back !
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  • Making everything very easy

    Charlie Thompson 13 Jan 2024

    Stayed Jan 2024
    Knowing the team have got everything thought through and prepared makes for a fantastic holiday experience. Thanks to Lottie and Alice for looking after us, and the whole team for their customer first approach
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  • Such a great holiday!

    Yvette Carter 13 Jan 2024

    Stayed Jan 2024
    We were so lucky with the weather and great snow conditions! But the VIP experience is the cherry on top. Friendly chalet staff, nothing is too much bother, always on hand to help … first class service
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  • Absolute belter

    Bradley Rumball 13 Jan 2024

    Stayed Jan 2024
    Fantastic experience, very welcoming hosts; Louie, Hollie and Harriet smashed it and looked after us at every opportunity. Food was brilliant and the the concierge service to get collected around resort was second to none.
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  • Fantastic family fun

    Emma Hollowday 13 Jan 2024

    Stayed Jan 2024
    This is our second holiday at Bear Lodge, fourth with VIP. If that doesn’t say it all, I don’t know what does. The staff are friendly, helpful and attentive. No ask is too much. Our three year old was incredibly happy in Bear Cubs. Another fabulous VIP holiday. Thank you. Constructive feedback: sauna isn’t hot enough even after it’s been on for ages; our rooms were too warm even with heating set to 18C; swimming pool could be a bit warmer but not a drama; transfer here was disappointing (last years was too) as we finally left more than two hours after we were told we were going to leave (and almost three hours after we arrived) which is not great with children (after having to come back to the airport to drop off two people who shouldn’t have been in our coach in the first place); the delayed transfer meant that we missed our ski hire and so had to sort that out in the morning.
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  • A fantastic week

    Emmanuelle Sayers 13 Jan 2024

    Stayed Jan 2024
    Thank you - we have had a lovely stay. Last year we stayed in Bellevard 2 and this week we have had an even better stay in Bellevard 3! My only feedback is that it would have been great to have a robe and slippers already in the room. We have really enjoyed our week - big thanks to everyone!
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  • Awesome !

    Phil Adamson 13 Jan 2024

    Stayed Jan 2024
    Great accommodation , wellness facs and lovely staff . We had a fabulous time and Ed the manager was a really nice who was highly visible To move from 5 stars to 5 stars plus please ensure the transfer buses work to time ( an initial. Irritant ) and ensure that fresh drinking water is always available in the wellness centre. These are areas for improvement - overall a great experience-so glad to be with VIP again
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  • Ten out of ten

    George Mitchell 13 Jan 2024

    Stayed Jan 2024
    Amazingly helpful and smiley staff the whole week. Great food, helpful pick up service and a fantastic group of people to share the chalet with. Can’t wait to come back.
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  • Magical Memories

    Sian Artley 13 Jan 2024

    Stayed Jan 2024

    Everything about our holiday has been perfect. We couldn’t have asked for a better team. Nothing was too much trouble. Big shout out to Adam, Sophie, Hazel, Zach and Holly who made this the most amazing family holiday we’ve ever had. The only thing that could be better is if we could bring them all home with us!! We’ll miss you all so much. Have a great season guys!

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  • What more could you ask for

    Ellen Ralphs 13 Jan 2024

    Stayed Jan 2024
    Exceptional staff and hosts with VIP Oscar, Rachel, Jacob and Rosie . Hannah the manager helpful and friendly . Tasty menu Excellent chalet position Hot tub with stunning views of the mountains Skiing for all abilities Fresh snow and sunshine
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