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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Great holiday as always with VIP

    Emily Banton 22 Jan 2024

    Stayed Jan 2024
    As always the attention to detail was great. Location fab, facilities amazing. Our Nanny Jess was the best we have ever had. The staff can’t do enough to help. The only thing that needs to be looked at in this hotel is the food / kitchen. It was disorganised service at breakfast, we didn’t receive our hot drinks on more than one occasion and in the evening front of house were good (especially will) but the kitchen was slow. We also had two children with us out of school for the holiday so they were the only ones eating high tea. This meal was ok but felt like a bit of an afterthought. We received burgers 2 nights in a row and quite a few nights there was no veg with the meal. We visited the hotel on the week that Graham Bell was staying so each night there was the captains table where him and guests sat. It felt that alot of effort went into getting things right for that and maybe the rest of the guests dinning suffered at bit. Saying that the guided ski with Graham and Esf instructors was exceptional and we had the best time.
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  • Perfect, thoroughly spoilt, nothing was a problem.

    AJB B 22 Jan 2024

    Stayed Jan 2024
    Great service from airport to slopes. All staff could not have been more helpful or friendly. Nothing was to much trouble.
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  • Great holiday

    Julie Cotton 22 Jan 2024

    Stayed Jan 2024
    A lovely chalet and we were very well looked after by Evie and Polly. Nothing was too much for them!!! Food was great with lots of variety.
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  • Stay at Altitude Lodge

    Nicola Easdale 22 Jan 2024

    Stayed Jan 2024
    Excellent location right on the piste, food was amazing, lovely communal areas, large boat room and the girls and chef were lovely. Really enjoyed our stay
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  • Fabulous !!

    Andrea R 21 Jan 2024

    Stayed Jan 2024
    The chalet was very cleverly designed with a contemporary style. The living /dining area worked perfectly. The bedrooms were surprisingly spacious for ski accommodation. The bath robes were a lovely touch. The hot tub was very welcome. Our chalet host George was excellent. He cooked fabulous meals, offered lots of local advice and was very friendly. Only criticisms / observations : - the chalet is not ski in , ski out as advertised. - the bath towels are on the small side and could do with being larger. - the top floor bedroom could maybe do with having a curtain across the bedroom entrance to cut out noise and light from the window to downstairs.
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  • Great holiday at wonderful chalet in excellent resort.

    Alan Clarke 21 Jan 2024

    Stayed Jan 2024
    A great family holiday and the only point I would make is better coordination on arriving and departing the resort is needed as we were left twenty minutes outside with three under threes waiting for reset transport to arrive to take us from/to our coach. A misunderstanding on the meaning of pre dinner canapés which we paid extra for was eventually satisfactorily resolved.
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  • Family reunion

    Steven Penney 21 Jan 2024

    Stayed Jan 2024
    The standard of our accommodation was excellent and the chalet is located in a good position (The private swimming pool ,steam room and sauna were a bonus and perfect for relaxation after a long day skiing)Violet,Ella and Lotte were the perfect hosts all with a superb attitude and food each evening was restaurant standard and nothing was too much trouble.Henry was also on hand to sort out any small issues we may have had .We used VIP last year for the first time and were more than happy to book this year.A fantastic family reunion week for us and will definitely be using VIP in the future.Overall a wonderful experience well done VIP and once again thank you to all the staff
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  • Fantastic

    Laura Healey 21 Jan 2024

    Stayed Jan 2024
    We had an amazing week in 1950. Emma was brilliant and made us feel very welcome. Emma couldn’t do enough for us, which I know is part of the job but she went out of her way to ensure we had the best week
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  • Amazing stay in avoriaz

    Richard Cameron 21 Jan 2024

    Stayed Jan 2024
    Just returned from an incredible week in chalet kakisa avoriaz. Chalet was of top quality and great location, and the chalet’s own pool and sauna made it all the more special. Huge thanks to the whole team for making our stay so great - violet, Ella, Lottie and Henry - they went above and beyond to give us the experience of a lifetime and we can’t thank them enough. Our second trip with VIP ski and we will definitely be back - everything is smooth and easy from start to finish.
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  • Holiday

    Robert Bland 21 Jan 2024

    Stayed Jan 2024
    Great & very helpful chalet hosts, great location & facilities
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