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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

2061 - 2070 of 15881

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  • Altitude Lodge - top team VIP

    Pauline G 20 Mar 2024

    Stayed Mar 2024
    Thank you to the team at altitude lodge for looking after us so well this week. Every member of the team (Nick, Ollie, Jess, Imogen, Adam & Joe) were friendly and lovely. Nothing was a problem for them. The transfers were well organised and comfortable. The chalet is in an ideal location on the piste. Very easy ski in/out and it was a novelty to be able to have a pit stop if required during the day. The food was well prepared, varied and tasty. A dietary intolerance in our family was catered for without any fuss. Would definitely recommend!
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  • Brilliant

    Tony . 20 Mar 2024

    Stayed Mar 2024
    A great week in Val d'sere. Great snow, great skiing and a great chalet. The chalet staff couldn't do enough for you, always helpful, always smiling. The food was so so good, as was the wine. Add on to that, coffee brought to your room before breakfast and a concierge service, what more could you want?
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  • Cannot fault the hotel facilities or the great service by all the staff. Food excellent.

    S B 20 Mar 2024

    Stayed Mar 2024
    This was our 2nd trip to Bear Lodge and much enjoyed the stay. However, we will not return due to some totally unnecessary behaviour by some of the children this time (not last year) because of unaware parents. It would be nice to be able to have a drink in the bar before dinner without constant crying and unruly children. Appreciate this is a family hotel but this year there seemed to be no consideration at all by some of the parents for others. The jacuzzi was often filled with very young children - surely not acceptable. Hopefully this was an unusual week and we did very much enjoy our stay overall.
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  • I would of given 5 stars but lack of choice for children meals

    Fiona King 20 Mar 2024

    Stayed Mar 2024
    I was emailed by Lucy from Bear Cubs and after studying the menu choice I sent an extensive e-mail to explain about my son Max his likes and dislikes especially food wise. This was completely ignored Max was given the food I said he didn't like and when I bought this up the next two days he was given plain pasta with no sauce or veggies how is this acceptable? I then sat down with Calum the restaurant manager and went through the remainder of the weeks lunches and dinners, well what a waste of time that was as that again was completely ignored? Not until the fourth day did they get this right? Why should it take so long this caused me stress when I was in holiday and it wasn't like I hadn't communicated this? I wasakso told he would be offered Burger and chips which he liked and only to be told it was chicken pie again second time that week which he hates!! It was such a Shame as everything else was very good. Thanks Fiona
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  • Stay at bear lodge

    Anthony Perischine 20 Mar 2024

    Stayed Feb 2024
    Bear lodge was excellent venue for a family holiday (2 adults and one 9yr old). The resort is pedestrianised so very family friendly. The hotel is very nice, comfortable and right next to the piste and two chair lifts. The facilities are good with ski room, cinema, pool and spa facilities all welcome. Food was of very good standard with a choice from small menu for adults, a bit more choice for children would be better rather than just the one option each evening. Staff were brilliant and all very friendly and helpful. A couple of minor things would be an improvement, the access from the boot room to the piste needs to be improved to make it easier. It should be noted on your website that guests staying at bear lodge are not able to book 6 days of group lessons with esf as their lessons start on Saturday’s, also guests wanting to book 5 days of group lessons from Monday - Friday are charged for 6 days by esf.
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  • First class chalet host

    Arabella Chitnavis 20 Mar 2024

    Stayed Mar 2024
    We have just returned from a fabulous week in Val d’Isere with Ski VIP. After a slightly chaotic start at Geneva we arrived at the gorgeous Grand Choucas which is perfectly situated just off the main street- in the heart of the shops/ restaurants and a short walk from the slopes.We were greeted by our awesome chalet host Jay! Not to get carried away with superlatives but he really was a delight and beyond our expectations. We were looked after thoroughly throughout our stay and enjoyed truly delicious food from wholesome breakfasts, afternoon bakes and first class dinners.We were all blown away by the quality of his cooking! All the staff at VIP are very friendly and helpful, they generously provided lifts for some of our party who were on crutches and nothing seemed too much trouble. We got lucky with the weather too, it had just snowed so the conditions were fantastic. The staff in the office in the UK were also extremely efficient and helpful. Thank you to all who contributed to our fabulous holiday. We will be back!
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  • A perfect family friendly resort and set up at Bear Lodge

    Katy Berrill 19 Mar 2024

    Stayed Mar 2024
    Travelling with 3 children under 4 is quite stressful. VIP Ski and Bear Lodge helped take so much of that stress away. From being a central point of contact to book and arrange Transfers, Ski School, Lift Passes. The welcome we received in arrival and immediate help with unloading the car, getting us settled. Amy in Bear Cubs was incredible. Her updates and care for the boys during the week meant we could enjoy our time knowing they were all happy and well looked after. Our chalet was very comfortable and facilities in the hotel were great. It was a little frustrating the Sauna and Steam Room opened at 4pm as there were a number of afternoons whilst the children were in Bear Cubs we wanted to use them and couldn't. Extending those times to allow parents with children in Bear Cubs to use those facilities would be great. Our chalet host Maisie was really lovely. I think she had 3 long weeks with young children and i appreciate the extra work High Tea etc causes. We have already booked to return next year!
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  • Great week

    Gary Perkins 19 Mar 2024

    Stayed Mar 2024
    Overall very happy with our stay in this larger VIP ski option. Worked well for us a travelling couple. Staff were generally very friendly, especially Lucy and Jess. Given scale of operation food quality was good except for breakfast with occasional slow service and several items not available. Great location and enjoyed the village too
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  • Chalet Kobuk, Avoriaz with the Lovely Hosts Charlie and Kate

    Hilary Allwright 19 Mar 2024

    Stayed Mar 2024
    From arriving at Geneva to the transfer to chalet the VIP team provided information and help effortlessly. We even got chocolate in the transfer and that is a first for me. We were greeted by the lovely Kate and Charlie, who had laid out afternoon tea for our arrival. During our stay Kate and Charlie and the other VIP staff could not do enough for us to ensure our holiday went smoothly. The rooms were spotless. Delicious Breakfast served in the morning included cooked breakfast to order with perfect poached eggs. Then Kate and Charlie were busily clearing up and making cakes for the afternoon tea and cleaning. Afternoon tea was laid out for our return from the slopes and a delicious three course meal ( canapés and champagne on the first and last evening) served every evening except Wednesdays when the staff have a well deserved rest. It gives you an opportunity to eat out and explore the local restaurants. But book early especially if you are in a big group. I would recommend ‘Le Caban’ restaurant. We discovered a public lift that helped you get up to the Main Street, from just down from the chalet to save those tired legs of an evening. So after our first catered Chalet holiday with V.I.P, I would definitely recommend them. You won’t be disappointed.
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  • Great hosts, friendly and accommodating

    Dominic Edmonds 19 Mar 2024

    Stayed Mar 2024
    As always the VIP team were great, and helpful right from the start. We travelled with 4 kids and the chalet team were really flexible around fussy eating! Great holiday.
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