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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • An enjoyable week in 1950

    Sarah Mansfield 23 Mar 2024

    Stayed Mar 2024
    We have had a great week away at bear lodge , the hotel facilities are excellent , enjoyed some good breakfasts and dinners in the restaurant. Staff very friendly and helpful , obviously young so with mixed experience. A bit more information on what’s happening in the hotel and tea / coffee machine in the room would be good but overall a fantastic holiday. Thank you
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  • Perfect!

    Lauren Watts 23 Mar 2024

    Stayed Mar 2024
    Everything was amazing! Childcare: Lucy was perfect with our little boy & had us totally as ease- thank you. Marley also loved cuddles with Amy! Will who served us was a legend & looked after us so well (HP, Rose & all!) Max, Lauren & Rhys covered his days off with ease. Other: pool was perfect, bar guys (Jake & co) made the best drinks, room cleaning was amazing (Hannah & Jess) Well done all of you, fab holiday! X
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  • Perfect in every way!

    Laura Ingall 23 Mar 2024

    Stayed Mar 2024
    This week has been exactly what we were hoping for. Chalet was chilled, relaxing …. A home from home. Skiing was perfect - we had both skiers and boarders in our group. Expert, novices and a 4 year old - all of us very happy. The set up for children can’t be beaten in my opinion. Our chalet hosts mia and Izzy were wonderful - very professional yet down to earth and very friendly. Food was incredible - And the best strudel ever!! Thank you for a fantastic week
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  • Amazing

    Sue Passmore 23 Mar 2024

    Stayed Mar 2024
    Absolutely great since being picked up until the last night. Will was amazing , Lauren was great. Our grandson was in childcare and Lucy went above and beyond. All the staff were exceptional could not fault any of them. The room clean was great.
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  • A great week on every level

    Helen Clarke 23 Mar 2024

    Stayed Mar 2024
    From the moment we arrived Izzy and Mia, our chalet hosts, could not be more friendly and helpful. The food was delicious and a good mix of filling winter warmers and healthier meals. The chalet was well designed, comfortable and well located with direct access to the slopes. All the staff within the hotel were friendly and keen to help in any way possible. The bar, boot room and wellness area were all appreciated. The weather was on our side so we have a fantastic week!
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  • Fantastic week

    Patrick Perry 23 Mar 2024

    Stayed Mar 2024
    Awesome week, and absolute credit to Hannah, Charlotte and Martha, who have been fantastic chalet hosts. They have looked after us very very well, delivering on everything we have asked for and more! Thank you to them all for looking after us so well!
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  • AMAZINGGGG

    Winnie Clarke 23 Mar 2024

    Stayed Mar 2024
    Izzy and Mia were so amazing as our chalet host. The holiday was really benefited by having them. The skiing was sooo good, what an amazing week!
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  • Just Amazing!

    Dan Ingall 23 Mar 2024

    Stayed Mar 2024
    Right from our early arrival the entire VIP team were just fantastic. Chalet host’s Mia and Izzy were super, nothing was too much trouble and the food was lovely every night, certainly no shortage. Ski lessons for our 4 yr old were just so simple with the Bear Club staff just sorting everything. Albie loved both ski lessons and his time in Bear Club, he couldn’t wait for it every day. We will be booking VIP again for next year. Very happy skiers & boarders.
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  • Incredible!

    Ruby Clarke 23 Mar 2024

    Stayed Mar 2024
    An all round amazing experience, we had incredible chalet hosts (Mia and Izzy). They listened to every request and genuinely cared about helping us. The food was also really good.
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  • Great Location and facilities

    Richard Lloyd 23 Mar 2024

    Stayed Mar 2024
    I would suggest that you ask guests to commit to a time that they come to dinner as clearly the kitchen gets backed up if everyone arrives at once. Our only other feedback is that it is disappointing that the pastries at breakfast had not been sourced from a local baker / Boulangerie. It is one of the things that France is famous for!! Many thanks for a great holiday we all loved it!
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