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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fab childcare experience

    Jo B 06 Apr 2024

    Stayed Mar 2024
    Our holiday was really made because our son Frank had the most amazing time. He was so well looked after in the kids club by Amy and others who kept him entertained, loved, and encouraged him to get into the kit and off to ski school. Amy also did babysitting for us, which allowed us to go out for dinner and enjoy a bit of downtime. Great (not just good) childcare is rarer than hens teeth in London where we live so it was extraordinary to find such an amazing set up here. I want to make particular mention of Amy who went above and beyond her role and was proactive, genuinely entertaining and kind. A real asset to the kids club but also an outstanding person for the hotel making this stay truly outstanding for us. A few small tweaks on other aspects of our holiday: I would make two changes. Firstly I would find a way to build some steps up the side of the shorter left side piste (as you look up from the 4th floor exit) so it’s possible to walk safely up to the village not on the piste. This would be critical with a newborn but coming back down with a toboggan didn’t need to be so exciting! Going the long way round on the bus seems avoidable. Secondly I would try to upgrade the breakfast experience: more stuff laid out, replenished more often, and a few tweaks to the overall experience to make it a bit more premium.
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  • Excellent break

    H F 06 Apr 2024

    Stayed Mar 2024
    A wonderful chalet in fantastic area. As a beginner skier in group of experienced skiers, I found the resort has plenty to keep me occupied without being too daunting. Loads of long blues offering plenty of challenge or relaxation if required. Yet my skiing friends also had plenty to keep them occupied. The chalet/hotel style of accommodation offered a chance to be sociable outside our group if required. Our chalet host was incredible. She was very personable, discreet, knowledgeable, friendly and a fantastic cook! Charming, polite, nothing was ever a bother. The kids all loved her as well! She was amazing! Having the boot room/ski hire on site was a huge bonus. Having ski school practically on site takes away so much stress for a family with young skiers. It’s hard enough getting everyone (kids) ready with all the correct gear, without having to get on buses/walks etc first thing in the morning. A real God-send. Hotel facilities were lovely and clean, not too busy and all in excellent working order. As someone previously never particularly caring for a ski holiday, I’d be more than happy to return here again, and maybe even learn a few more skiing skills!
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  • Superb ski break

    Felicity G 06 Apr 2024

    Stayed Mar 2024
    This was an amazing holiday from start to finish. Lily was the perfect host with a lovely manner and super food, keeping adults and children well fed and looked after. We thought that it was a great location; easy access to the piste and ski school could not have been any nearer! Thank you for a wonderful break.
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  • Amazing

    Alex Hood 06 Apr 2024

    Stayed Mar 2024
    My holiday was very good. Kane and Selina were amazing and cooked very good food. Personally the bacon was perfect.
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  • A fabulous week in Aspen House

    Eliza Finch 06 Apr 2024

    Stayed Mar 2024
    We have been coming to Aspen House for some years now and always enjoy our stay. The apartments are very comfortable and well serviced and the location is great. Our host this year, Jay, was first class. Friendly and cheerful, but discrete. Helpful and accommodating but without being intrusive. The food has been really standout this year too, which hasn’t always been the case, so thanks to Jay. I think the concierge service this year was slightly less effective than it has been in the past. The lack of cars is also a loss, especially with small children. Other than that a super and well organised stay all round. Thank you
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  • Chucas

    Katy Murray 06 Apr 2024

    Stayed Mar 2024
    Fantastic week thank you! Food has been amazing, as has our wonderful chalet host Evie who was absolutely charming and an excellent cook. The chalet was beautiful and homely and centrally located. A big thank you to all the super polite and kind drivers who provided an amazing service getting us to and from the slopes (despite only a short walk away it really made all the difference)! Annabelle has been brilliant with pre-trip communication and helping organise restaurants, ski passes and ski hire whilst here. All in all a fantastic week and we will definitely be coming back.
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  • 60th Birthday trip.

    Phil Yardley 04 Apr 2024

    Stayed Mar 2024
    Its our families 2nd time to Colibri penthouse so we knew the layout and format before arriving. Transfers were better this time and there were plenty of staff to help with luggage and settling us in. Chalet staff were good, Ollie,Hazel and Adam. Ollie made a fantastic Victoria sponge for my wife's birthday and great cakes throughout the week. Meals were good albeit the chalet staff had no idea of my request for the daily menu which was emailed well in advance. Looks like a lack on communication to the chalet staff but Ollie and Hazel were not fazed as this came up in conversation after our second evening and they accommodated our choice. Champagne was there as requested for the second evening. Overall I got the impression staff ie G and chalet staff were a bit sketchy on our requirements either a lack of communication form office to site or staff not reading the notes. Came across a bit amateurish! We love the location and I don't think it can be beaten in Morzine hence our second time. A few negatives from the group that could improve things. No beers in the fridge first night Bath towels to small for most. General cleaning could improve ie we had canapés a few nights in the front room area and naturally a few crumbs etc were on the carpet and this wasn't hoovered up during the week. ( my wife is a made cleaner) she's also mentioned table and kitchen surfaces could have been cleaned better. Fridge could also do with sorting out and a good clean. Overall we had a good week and a special mention to Ollie, well done. Maybe next time we will look in Avoriax at one of your properties which was mentioned to me by one of your staff who's name escapes me. Overall I was satisfied but a few things could be better.
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  • Pity about the weather

    Nick Blezsrd 02 Apr 2024

    Stayed Mar 2024
    Everything that was under VIP control was fine , as expected as this was 6th time on the trot . All staff very good and proactively helpful . Lighting and heating in loft not the best tho and bedrooms facing main road as expected suffer from traffic noise . Heated pool etc great . Pity VIP vehicles can’t get past La Daille . A great week tho enjoyed by all 8 of us
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  • Great Times

    M V 02 Apr 2024

    Stayed Mar 2024
    The holiday was absolutely excellent. Apart from lift closures on the last day (high wind) everything was really good. The Chalet team (Preston and Ellie) were excellent - nothing was too much to ask and they did a great job of looking after us with the right balance of finesse and friendliness. Food and wine were plentiful and excellent. Bear Lodge overall was super - extremely convenient for the slopes (particularly with ski hire and lessons on site - important with kids). Other amenities such as the cinema room and pool were also great. Minor quibbles - the Sauna could have been on a little more, the pool could have been a degree or two warmer and the gym could have a bit more kit, but these are really small points. One thing which sprang to mind on the day that 1950 was pretty closed was that there was no VIP ski transport available to get to other resorts, which we have certainly had with VIP in other resorts. I note of course that Bear is ski-in ski-out but useful as a backup. Overall - very well done and thanks again to Preston, Ellie and the rest of the resort team.
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  • Amazing family ski holiday!

    Camilla Nuttall 01 Apr 2024

    Stayed Mar 2024
    First time skiing with VIP and the experience was superb! We definitely will return! Thank you to all the team but particularly to Lauren, Maley, Lucy, Kayleigh, Alex and Henry. Chalet Beluga was fantastic and the location unbeatable! It was perfect for our group of 4 families and the swimming pool and steam room was an amazing additional feature. The kids also loved the lift within the chalet!! This was our first family ski trip and it was one of the best ski trips I have been on. The chalet staff and nannies went above and beyond especially when my kiddies became a little poorly! They also catered for one of my children with allergies and nothing was too much trouble and they made us all feel so welcome and looked after us so well. The food was delicious: cooked breakfasts, scrumptious afternoon teas and 3 course dinners - who could ask for more! Our families favourite afternoon tea was the courgette cake!! The nannies that were organised by VIP ski were absolutely amazing and made our week possible, they did so many activities with the children and also arranged yummy lunches, Easter hunts, Pizza parties and much much more! They even took the kids bowling in Avoriaz which the kids loved! They also were so caring and kept us up to date on the pistes with photos and videos of the kiddies. One of our nannies even agreed to join our ski lessons we had arranged for the children to provide support whilst learning to ski and the children valued this so much! Thanks again, we will definitely return.
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