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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Much more than I imagined!

    Robert Groom 18 Jan 2025

    Stayed Jan 2025
    I’m pretty new to this sort of ski holiday and came with no expectations. However I was impressed and blown away by the service and attention I received at Bear lodge. They say you get what you pay for, but I feel I got more. Yes there were moments in the restaurant (due to things out of the teams control). But the way they dealt with those problems were 1st class. A very friendly team that were genuinely pleased to be at work, doing what they do! The facilities as a whole are excellent! Daisy, our regular host at meal times was amazing and truly made us feel VIP! I’ll be back!!!
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  • Almost perfect

    John Blowers 18 Jan 2025

    Stayed Jan 2025
    All so very good and of course when that happens, the small deficiencies become more apparent. So no big criticisms here. The food is a little patchy and a little heavy. Service is great and heartfelt with special mention to Daisy & Tilly. The bar is fun but can be a little soulless. Not sure what can be done to address this, to make it a little less like a conference room. Shout out to Matt, Alex and Nat amongst others. Lastly the transfer is just horrible. Again, some additional thought into what can be done to ease that experience.
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  • Fabulous location and great chalet hosts

    L C 18 Jan 2025

    Stayed Jan 2025
    We loved our stay at Bellevarde 1. As repeat VIP guests we came with high expectations and had a wonderful time. The Bellevarde chalets are in a great ski-in-ski-out location, especially for more experienced skiers who can ski back in at the end of the day. Our chalet hosts Anastasia and Issy made a great team and nothing was too much trouble; thanks also to Amelie who helped out in the chalet throughout the week! We look forward to returning for another VIP chalet holiday in the future.
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  • Great food, lovely chalet, wonderful chalet host Harry

    Sally Flanagan 17 Jan 2025

    Stayed Jan 2025
    Chalet in a great position right on the slopes and very comfortable with all amenities
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  • Great Chalet, Excellent Service

    Michael Ashburn 14 Jan 2025

    Stayed Jan 2025
    We were a group of 5, including three grown up kids. We had a great holiday in Val D’Isere - the resort speaks for itself and we were lucky with the snow and the weather. On top of that VIP provided three outstanding features which made our holiday. First was the chalet itself - traditional design, very pretty, comfortable and right in the centre of the town. An easy walk to lifts, shops, ski hire, pubs - you couldn’t do better. Second was our chalet host, Emma, who was a lot of fun and looked after us so well. There’s more food than you can eat, it’s all great, and the VIP Ski dinner menus are restaurant quality. Emma worked really hard to make sure we had all we needed. Third was the VIP Ski Concierge service who were available by phone/whatsapp whenever we needed anything and managed to book us bespoke private lessons at short notice in a busy period. The logistics of getting to/from Geneva were well organised also - although it’s a long trip and a 12 hour journey door-to-door is about the only downside of Val D’Isere.
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  • Fantastic

    Jo Whittaker 14 Jan 2025

    Stayed Jan 2025
    Amazing chalet, perfect for all our needs. Chalet staff made the whole experience brilliant, couldn’t fault them We will be back
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  • Hotel Stay at Bear Lodge

    Matt Lupi 14 Jan 2025

    Stayed Jan 2025
    Had a very good time here in 1950. Skiing weather wasn’t ideal but everything about VIP was great, the staff especially. Matt behind the bar was great chat and always there for a yarn after dinner. Hotel staff Tilly, Amelia, Eleanor, Josh, Henry and Tom were very friendly and dished up great service at breakfast and dinner. The concierges Kitty and Gianna were super helpful and even people we didn’t see very often like housekeepers and chalet hosts (Daisy, Alice, Angus, Hebe, Ellie) would always say Gday around the resort and ask how we were going/if we needed anything. Food was also very good; overall a wicked experience. Cheers legends!
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  • Bear Lodge, Les Arc 1950

    R B 13 Jan 2025

    Stayed Jan 2025
    Our holiday in Les Arc 1950 was fantastic. Can’t fault this area of the Alps. The accommodation at Bear Lodge is superb and the staff are all lovely. Nothing is ever too much trouble for them. Our waiter Tom was very friendly and always interested in how our day went. We will definitely be back My suggestions for changes would be to offer a few simpler options on the evening menu and to organise the ski hire more efficiently on the first morning.
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  • Ski in/Ski out paradise

    Clare Bradshaw 13 Jan 2025

    Stayed Jan 2025
    We loved our holiday at Bear Lodge & so did the kids! Lovely lodge, great room and facilities. The Nannys at Bear Cubs and Pyjama club were great. This is the best ski in/ski out we have ever experienced, you are literally on the slopes. The only (minor) feedback was the service in the restaurant for dinner. We were often not asked if we wanted bread, cheese, or hot drinks plus the food was often very slow to arrive (which is weird given we ordered the day before). It just didn’t feel like there was someone on top of what our table needed/wanted. This meant we had to fend for ourselves a little which was no big problem it just impacted the overall experience of luxury that the rest of the holiday provided. Lastly we didn’t seem to receive any of the text messages about things that were on in the hotel. Perhaps because we are on Australian Mobile numbers!? Looking forward to next year already.
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  • Outstanding service in stylish, comfortable chalet

    Kristin Grantham 13 Jan 2025

    Stayed Jan 2025
    Val D’Isere is always my favorite resort in the Alps and this, my third visit with VIP Ski ( twice Val, once in Switzerland) did not disappoint. Outstanding friendly and competent service. Great meals, helpful staff. Could not be bettered . I will book again.
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