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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Guest Review

    Jonathan S 23 Oct 2013

    Stayed Apr 2013

    Thank you for another excellent holiday. A couple of suggestions for improvement: 1) we didn't rate the quality of the house wine. 2) Chalet hosts were excellent on the whole but need to (i) pace courses out a bit more - sometimes felt like we were being rushed through dinner to get to the end as much as possible and (ii) keep volume of their own conversation down a little during dinner.

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  • Guest Review

    Emma S 23 Oct 2013

    Stayed Mar 2013

    We have had 3 ski holidays with VIP and this is the best by far. VIP have really upped their game and it was really fantastic. James (Chef) prepared amazing and varied menus for all and was smiling ALL the time. The other James was helpful, cheerful and efficient, and kept the chalet very clean. Kat was amazingly helpful with great info on ski runs and very helpful with ski school (ESF). They were three great people doing a fabulous job and doing it well. The resort was super with wonderful skiing for all levels. We will definitely come again!

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  • A wonderful week

    Anthea C 23 Oct 2013

    Stayed Mar 2013

    We had a wonderful week at Altitude Lodge. The staff were really lovely, friendly and helpful. The room was spacious and well designed, and our hot tub was a real luxury and well looked after. (Very minor comment - We would have like another outside chair or two, maybe even a lounger.) The food was fantastic all through the day from breakfast to tea and dinner, especially delicious cakes at tea and 3 course dinners to die for. I cannot fault the service and super atmosphere at the Lodge. You have a fabulous team there and we have never had such a wonderful skiing holiday. We would definitely come back if we have the chance, We just wish we didn't have to leave.

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  • Guest Review

    Sarah H 23 Oct 2013

    Stayed Mar 2013
    We had a blip on the last day with our daughter's ski instructor. Amy and the owners of Oxygene dealt with the issue quickly, and empathetically, which was very impressive and turned an unpleasant and upsetting situation into something more positive for our daughter.
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  • Guest Review

    Lancelot J 23 Oct 2013

    Stayed Mar 2013
    Again, a very good experience with VIP / Club Alaska lodge in Morzine. I stayed with a friend around the same time last year and it was very good so we booked again. The quality of the service is very high, as is the accommodation and I have already recommended it to friends. One thing which is a slight shame from last year, is that the authorities have stopped the ski guiding. This was a very sociable and relaxing way of spending a day and it's a pity it's been prohibited. Obviously this is beyond VIP's control, but if you can lobby to get the decision overturned....
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  • Amazing chef

    Julian B 23 Oct 2013

    Stayed Mar 2013
    Chalet although very nice was rather disjointed in layout being on 2 floors. Chef, Giles was amazing. Rick and Teresa were equally wonderful, friendly helpful and excellent service. No need for Menu choice. Poor Giles had to cook 1 meal for one person then 10 others for the rest. We had forgotten what we had chosen anyway. Nice thought but not practical. Rooms had nowhere to put anything in the bathroom, shelves required in both the shower and above basin or somewhere to put personal toiletries. Over all however an excellent week in a lovely town. Thank you.
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  • Guest Review

    VIP SKI 23 Oct 2013

    Stayed Oct 2013
    As Bellacima Lodge is brand new for us this winter we have no previous guest comments to share at the moment. Of course, we give the chalet 5 stars, but come back later in the year to see what our guests thought of the chalet and their VIP SKI holiday.
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  • Guest Review

    Marie M 23 Oct 2013

    Stayed Mar 2013

    We all thoroughly enjoyed the holiday and would come back to Chalet du Bois. Just a couple of comments... The food/menu was excellent although perhaps a bit much to have every night, it would have been nice to have a few nights with a more basic meal such as Spaghetti bolognese or similar. Also, the resort manager didn't really have anything to say to us at all so other than meeting him on getting off the transfer bus he didn't say anything to us, even on his mid-week visit to the chalet. Another great week so thank you!

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  • Very good holiday

    Sheila B 23 Oct 2013

    Stayed Mar 2013
    We had a very good holiday, helped by the location of the chalet, the overnight ski lockers & boot warmers, the new snow on most days and the general friendliness of the chalet host and other guests. We particularly liked the size and communal space of the chalet Mont Fort and the quality of the rooms & bathrooms. Francis did a very good job as host and never seemed rushed or ill at ease so it was a good atmosphere for relaxing. In terms of food presentation the plates could have been much hotter for serving food, sometimes the serving took time and items were cool by arrival.
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  • Staff a credit to your company

    Gill C 23 Oct 2013

    Stayed Mar 2013
    We had a brilliant holiday. The chalet was lovely, and Steph was wonderful - a real credit to your company. She looked after us so well, was very friendly and good company for the week, her cakes were delicious and her meals too. In a small chalet she got the balance just right between being there and being in the back ground. All your resort staff were friendly and helpful. The chalet was of a good standard, with lots of home comforts. All the added extras such as the water/chocolate on the coach, the ski equipment delivered to the chalet, the luggage delivered to and taken from the chalet, the daily newspaper were much appreciated. Thank you.
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