Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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Over all we had a fantastic holiday, location of chalet excellent, accommodation was lovely - only issue was around heating - it was too hot, but we were told it's an issue with building. Our nanny was excellent and really made the holiday. Resort and skiing were fantastic. We did have a fantastic first family ski holiday which was a result of very helpful staff in the UK office (Jess) and a very good nanny (Steph).
We are aware that some of our guests have found Aspen rather hot in the past and clearly it is not environmentally friendly to cool the building by opening the balcony doors. We are pleased (at last) to announce that we have successfully found a cunning way of reducing the ambient temperature in the building and restoring individual room controls by disabling a heat regeneration unit and incapacitating some sensors. Tests after the season (Spring 2014) have been successful and everyone will now be able to control the temperature in their lounge and bedrooms by an individual thermostat rather than opening the doors and melting the nursery slopes! Apologies to our Aspen faithful that it has taken us so long to work this out and many thanks for your enduring patience.