Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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Here are a few words about our time at the Altitude lodge back in Jan 2012. I wanted to book a boarding holiday somewhere nice where I could also propose to my then fiancée. A few friends had recommended Les Gets so I searched for some places online and VIP ski, Altitude lodge came up. The website and pictures looked great and also being able to choose your own room from the floor plan was very handy. I went with room 5 as it has a private hot tub which overlooks the slopes. The location of the lodge couldn't be better. Its bang in the middle of one of the slopes so you literally step out of the chalet and you're standing on a blue run. We were picked up from the airport by Kat who drove us back to the chalet and showed us around. Our room was spacious, cosy and the bed was lovely, not to mention the hot tub on the balcony which was hot all the time even when it was snowing like crazy! Kat was great the entire time we were there, even picking us up late at night after having a meal at La Grande Ourse on the other side of the vally, which she recommended to us (first time I had Kangaroo for dinner!) The chalet staff always went our of there way to look after us or provide anything we needed, and they kept the chalet and hotel looking immaculate at all times. I must make a special mention about Melissa, Bianca and Tom who were fantastic to us our entire stay and really made our time there that much more enjoyable. I proposed to my wife in our balcony hot tub on a bluebird day overlooking the mountains. Matt the bar manager provided me with some champagne on the house to top it off (and of course she said yes :-) The food at the lodge was simply amazing. I cant remember the chefs name but he did a fantastic job every night. Even the day time food from the bar was great (I recommend the altitude burger!) and the afternoon cakes were brilliant to. My ski trousers were definitely a bit tighter after eating here for a week :D I would also like to mention Jonathan who was a great ski host and showed us some nice runs around Les Gets. So to sum it up... chalet; awesome location; awesome staff; awesome food; awesome Definitely recommended and we are looking to book room 5 again sometime in the near future! Tom and Diane.
Our overall holiday was superb, we felt that we had received excellent value for money, and that everything offered had been received. The booking was seamless and stress free, the chalet staff were fabulous and the food was delicious. Alina & Justine were the perfect hosts, always on hand to attend to our requests, always cheerful and smiling, always relaxed and happy with the children and always making us feel as if we were staying in our own home. Sarah was a lovely nanny to our children, she looked after our son with great care whilst we were out skiing and was able to cope with our daughter when she had an 'age--related tantrum'! A great comfort to us to know that our children were being professionally looked after whilst being given the perfect positive attention that they required. The only constructive criticism that I can give is that we didn't see our resort manager that often, however when we needed her when our son had an accident she was there to deal with the matter instantly which was hugely appreciated. Overall, a fabulous holiday and we cannot wait to travel again with you and stay in Val d'Isere in December. Your staff are truly fabulous and a real asset to the company. Well done VIP!!
My three daughters (18-21) and a boyfriend loved the convivial atmosphere of the chalet where everyone got on and it was great fun. Very good food - we have two veggies in our family and their picky requirements were met very well. We will, if we can , book again in the Club next year. Great job by everyone. Please send them our huge thanks for such a difficult family!
I was staying in Chalet Gmatchi with a friend and sharing with a family we did not know which we thought may be tricky but we all got on very well. Lovely chalet in excellent location and all of your staff were excellent. Our chalet girl Olivia was brilliant and very accommodating for us all. No real criticism other than we wanted to stay for longer!! Thanks to you all and see you next year!
Best holiday so far for both the adults and kids. The other guests were great and the chalet staff were wonderful hosts.
Would not do a chalet holiday now with any other company