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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Guest Review

    Hugo Sacker 21 Dec 2013

    Stayed Dec 2013
    Staff were excellent especially in the chalet. The food was delicious all week.
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  • Pre-Christmas family skiing holiday

    E H 21 Dec 2013

    Stayed Dec 2013

    VIP looked after us extremely well throughout the week. Haus Glacier is very comfortable, especially the beds, and has good showers. Harry cooked us delicious meals -particular highlights being his cooked breakfasts, all the cakes, both the soups, the beetroot and goats cheese stacks and the fish with salsa - and was very friendly and easy company in the chalet. Will was so helpful, recommending great mountain restaurants, showing us the way to the ski bus, mending the wifi in the chalet and we really enjoyed our day on the mountain with him as our guide. Kat sorted out our ski passes efficiently and we felt in safe hands with her as resort manager.

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  • Fabilicious holiday for the whole family

    N Mcfann 21 Dec 2013

    Stayed Dec 2013

    The farmhouse provided a spacious and comfortable environment for the whole family, this was further complimented by the delights of our cheerful and helpful chalet boys, Fred and Joe. Their scrumptumptious food brought smiles to our faces. The food continued to please us during breakfast and afternoon tea. The entire holiday was fabilicious and the skiing was most pleasing. We thoroughly enjoyed the dashingness of the VIP experience. We shall forever look back on this holiday with fabdab mems. Thanks a bajillion!

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  • Guest Review

    Paul Grimsey 21 Dec 2013

    Stayed Dec 2013
    We were looked after in five star style by Rheanna. Nothing was too much trouble. The chalet was well appointed with the exception of the promise of a play station (as advertised) - a treat our children don't have at home. We couldn't play DVDs on it effectively and it definitely spoilt our evening entertainment in the chalet. That said, everything else that VIP were responsible for was excellent and the staff were very friendly and approachable. In particular, Rheanna, Jo and Tasha (the nanny) made our holiday (our first family skiing holiday) a huge success. The only thing that took the shine off the holiday for us was the fact that the location of the property felt a bit too far from the slopes when you have ski equipment for a whole family to carry up there. A VIP shuttle service to the slopes probably would have made the holiday a five star experience and this would be the reason for not coming back to this chalet. With thanks. The Grimsey Family
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  • First Class Service all the way!!

    Helen Stibbs 19 Dec 2013

    Stayed Dec 2013

    I have just returned from Hotel Montjola after a short break with 12 friends to celebrate my husband's birthday. Our group all agree that this was quite possibly the best ski break we have ever experienced. VIP Ski's level of service and attention to detail was simply top notch. They were incredibly accommodating, the food was delicious, the hotel beautiful. Nothing was too much trouble. We had so much fun. Adam and his team have got it just right with the balance of professionalism and fun. LOVED IT AND AM PLANNING MY BIRTHDAY THERE!!!

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  • Fabulous chalet

    Catherine Earles 18 Dec 2013

    Stayed Dec 2013

    Spacious and very comfortable chalet in the heart of val disere -far better than it looked from the pictures. Enjoyed a really special week there with the family, only minor (surprising) negative was that we had to open the windows to cool the place down - so don't go there if you are an environmentalist! The nanny service was very professional and made a huge difference to our trip - thanks in particular to Tyla for being super flexible, babysitting, and always shiny happy with the kids

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  • Outstanding holiday experience

    Catherine Earles 18 Dec 2013

    Stayed Dec 2013
    I would like to say a huge thankyou to the entire team in zermatt for a truly fabulous stay last week. As early season guests we expected a few teething problems but instead we were all astounded by the levels of service we received and perhaps more importantly the genuine desire to please from all the team in resort. Jenny was a first class chalet host, serving food of exceptional quality (far better than you might expect from a chalet), and could not go out of her way any more to meet our needs. Will took his duties as ski host to the next level and helped us from when we arrived in resort until the moment we left (annoyingly good at skiing though!) Resort Manager Cat was on hand throughout to ensure everything ran smoothly and went out of her way to make sure we had a really special holiday. Even George from Gmatchi took time out to bake for us - a testament to the real quality and team atmosphere in resort. Well done all of you and thanks for a spectacular week. Keep up the good work, you all deserve a great season... Catherine, Tim & Anthony x
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  • VIP Montjola

    Ross Coomber 17 Dec 2013

    Stayed Dec 2013
    All round an exceptional trip. The hotel staff were more accommodating than I have ever previously experienced having been on over 20 ski holidays. The friendliness of the staff and overall service was second to none. From hotel manager to waitresses and drivers all were professional throughout and could not have done anything else to make our holiday better. The food was of high quality, the wine was very drinkable and the facilities at the chalet were perfect. The only suggestion I would make is the hit tub needs to be bigger or perhaps have 2 on the terrace.
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  • A magical week!

    Sam and Dorian Wang 15 Dec 2013

    Stayed Dec 2013

    Dear Jenny, Thank you for a magical week in Zermatt. Having arrived not knowing what to expect, we were very pleasantly surprised. Your cooking was excellent and you took such good care of us in what is an extremely charming chalet. We wish you the best for the rest of the season and hope to return soon!

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  • A Truly Fantastic Holiday

    Nora Wang 15 Dec 2013

    Stayed Dec 2013

    The VIP chalet team in Zermatt all helped to make it a truly fantastic holiday! Jenny's cuisine and great attention to detail made the chalet extra special...Will was a great ski host and Kat was always in the background to help out whenever required. We shall be back!!!

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