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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Another great week with VIP. Club Chateau

    Penny & Tony Robinson 14 Mar 2015

    Stayed Mar 2015

    The team couldn't have been any more helpful. Nothing was too much trouble great company and professional throughout, Alastair & Sammy are a credit to VIP. The chalet is fantastic. Huge bedrooms, with ample storage, sockets and hooks. Food fantastic , thanks Katie! Everyone liked the selection of wine.

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  • Birse party from Stonehaven

    Dave Birse 14 Mar 2015

    Stayed Mar 2015
    Harry and Jess were excellent hosts and the food was amazing. They never seemed harassed, and everything was always served on time. They always had great advice on where to ski, where to drink, or where to eat (on their night off), and were extremely helpful and friendly. It was great to wake up to a cup of tea in the morning, and come back from a day's skiing to some amazing home bakes. The chalet was clean, cozy and comfy. Rodger would like it noted on the record that it has "all mod cons, however the temperature is a little too warm". There were disagreements about this, and I'm not sure it's a negative. The boot room was excellent, and the to-the-door delivery of ski rental meant we did not lose out on a days skiing, nor have to worry about picking up and dropping off the skis. We were picked up from the airport, and the transfer was very easy. As we are reviewing this in the chalet, not sure how the return transfer will be, however it has been described to us, and seems very simple! Morzine is a fantastic resort, with plenty of pistes to explore. The lifts are quick and comfy. We had the Portes du soleil area pass, and getting to avoriaz was easy, and exploring the ski area from there was fun!
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  • Great experience

    Jacob Brown 14 Mar 2015

    Stayed Mar 2015
    Comfortable chalet, friendly and professional staff, great food, and kept very clean.
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  • Thumbs up

    Daniel B 14 Mar 2015

    Stayed Mar 2015

    Successful holiday, good food, facilities and accommodating chalet staff.

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  • Thoroughly enjoyable

    Romanie Lewis 14 Mar 2015

    Stayed Mar 2015
    We thoroughly enjoyed our week in Bourget Suite. Rich was a fantastic host and everything was delivered to a consistently high standard.
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  • Fantastic

    Jayne Bolwell 14 Mar 2015

    Stayed Mar 2015
    This has been the best chalet, really cosy, wonderfully situated. We have had the best food in 18 years of chalet holidays, cooked brilliantly by the wonderful Amilia, who is a lovely hostess and a very nice person. Totes thrilled, sad to be leaving but will defo be back.
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  • Another brilliant stay with VIP-thank you

    Jill Robinson 14 Mar 2015

    Stayed Mar 2015
    Chalet Lucerne gave us all good bedrooms with ensuite bathrooms so no one in our party of 12 felt short changed.The only quibble was the too small seating area.Hosts Amber and Matt gave us a great welcome and could not be faulted during our stay.The food was well cooked and beautifully presented and they were always cheerful and helpful. We will definitely go VIP again-best chalet company we have ever stayed with over 20 years.
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  • Great Hosts - Some Chalet and Logistics Issues to be Improved

    David Burton 13 Mar 2015

    Stayed Mar 2015
    Malcolm and Helen were new but absolutely fantastic hosts. Great location and resort and excellent varied skiing in Port due Soleil. Overall we had a great week and previous VIP hols always been 5* but here there are some areas that could be improved... 1. As previous comments, soundproofing very poor. 2. The transfer to the chalet by snowcat was very uncomfortable. 17 people in a tiny cabin with 8 seats. 3. Our room (#1) was at best lukewarm - only heating source was towel rail. VIP investigated but unable to fix. I would really have preferred to discussed these points with Area Manager but unfortunately he didn't visit us all week.
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  • Mo and Hugo Fan Club

    Stuart Wilson 11 Mar 2015

    Stayed Mar 2015

    Having read through the feedback I have to agree about everything said about Mo and Hugo. I have given the review 5 Stars purely for them. They were fantastic chalet hosts who couldn't do enough for our group. ALWAYS attentive and looking for ways to help/look after us. One observation I have is that VIP seem to be relying on their fantastic hosts to make up for the state of their chalets. Sofas are worn and dirty, carpets stained, and the place needs a deep clean. This is nothing to do with HuMo. VIP need to get their wallets out and spend some money on the tired looking chalet. Improve the WIFI, add some seating (12 guests, not enough sofas), clean the sofas and carpets. And clone Hugo and Mo. They are your best asset.

    Thank you for your honesty, we do agree that the Bellevarde lounge areas are beginning to look a little tired and so we are planning a refurbishment this summer. We can assure you that the property will once again be worthy of our brand and service in time for the 15/16 winter season

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  • Ski 2015

    Marcia Berry 11 Mar 2015

    Stayed Mar 2015

    Chalet was amazing, clean, warm and cosy. All the staff are brilliant, nothing is too much trouble. Food was delicious and fresh. Well done team VIP!

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