Testimonials

My family and I have hesitated before completing this review because we don't have a complaint about the staff who looked after us but the way the company as a whole seems to operate. First when we arrived we were told that the other family sharing our chalet weren't eating at the chalet as they had family in another vip chalet. We book shared chalets to be sociable and meet new people. i think this information should have been given before the holiday so we could have made a decision re changing chalet etc. Next, our host was a lovely girl but I wonder how much training she had had, the champagne on the first night and the white wine was warm, the apartment was dusty, on the first morning I was up early and asked if I could have a cup of tea and was pointed in the direction of the kettle and had to hunt around for mug, tea bag etc. There were numerous other incidents that just weren't vip service either in the meaning of the acronym or the brand your company promote. As said beforehand this is not a complaint about the staff they were nice, pleasant and I am sure they really wanted to help but just hadn't been given the training to deliver the appropriate level of service. I suppose I could summarise this all by saying the holiday was not good value for money, felt like a standard package holiday trip by inghams or similar company rather than something that was sold as and was in the price bracket of something a little more exclusive.

James, thank you for taking the time to feedback on your recent holiday. I acknowledge the points you raised and I assure you we will learn from your experience.  I discussed your comments with the resort team and we will be spending time retraining your chalet host.  We will also be reviewing our training and monitoring procedures to ensure that your in-resort experiences are not repeated in the future. Pip Brockman - Operations Director

We had a fantastic, relaxing holiday made even better by the faboulous staff who looked after our every need. They were so warm and welcoming and even though we weren't skiing found lots of other activities we could do. The food was amazing and every meal a delight even though we now have to be good for a lot longer than usual!! If I had to improve anything which is hard to do I would like prunes with my porridge please ha ha. Once again thank you to everyone at Hotel Montjola and a big thank you to Kat, Will and Rachel for all their expert advice.

Great food, great hosts & company, lots to do, lifts to the ski slopes & back were quick & drivers always helpful. Best scrambled eggs & eggy bread ever!

Thank you to all at VIP who did everything possible to make our week a success. We stayed in Maple at Aspen Lodge but ate every evening with other members of the family in Bel Sol. All the chalet staff involved were very accommodating and we had a fantastic week. We thought Bel Sol was a beautiful chalet but also enjoyed the communal areas of Aspen Lodge where we could mingle with other guests and play pool over a glass of beer. I appreciated the contact from Olly before we arrived and the concierge service was excellent for booking restaurants, physiotherapy sessions and helping out with any other little queries. My only suggestion would be that there was a tea pot in the chalet.

Ten of our family stayed at the VIP Taiga Chalet in Meribel. This is the maximum number for this chalet and we found the accommodation to be ample and spacious broken down into 5 double en suite bedrooms. Privacy and socializing worked well. The warmth of our chalet hosts Josh and Molly was apparent the moment we arrived. They looked after our every need during the week. Nothing was too much for them. The food was of a good consistent nature; we felt that next time it might be worth paying for the upgrade to the superior menu. That said the food was always on time and could be modified if we requested. We appreciated the champagne on arrival and the canapes for two evenings. The chalet wine with a choice of 2 for each colour was reasonable given that the cost included unlimited supply. There was also a wine list if we wanted to pay for alternatives. The chalet has a hot tub which everybody enjoyed and could take up to 6 at a time. The sauna was also appreciated. Finally the chalet cinema with 3 rows of seats to accommodate 10 in comfort was a big hit with a large screen and quality surround sound. Turning to the skiing we did ski in and out which was probably trespassing! That was a much more convenient and quicker way to get to the La Chaudanne base station for the lifts rather than take the shuttle bus etc.- especially outwards and downhill! All in all a great success enjoyed by two generations of family and much better than staying at a hotel. We will return. Simon Barder

We were lucky to have lots of snow and very sociable fellow guests. We have stayed in the Bellevarde lodges for a number of years and prefer the atmosphere of the larger Club chalet. The spa is a truly brilliant addition this year - nice pool, sauna, steam room and treatment rooms. This really distinguishes the ski-in ski- out offering of VIP from other companies and means we will be back next year. Thank you for a great holiday!

We had a great week in Chalet Madrisah being looked after very well by Josh and Charity. Nothing was too much trouble and we enjoyed both the delicious and plentiful food and the interesting chats with them both. The Chocolate brownies were the afternoon tea highlight - YUM! Super bedrooms and stylish bathrooms were kept very clean all week. The Driver service worked well, and we found all the drivers were kind and helpful which made a big difference to the week carting children and ski gear around the resort. I also want to mention that we found the management team in resort excellent (Joe) when we needed some assistance on a couple of issues, and they were responsive and came to our aid immediately on the chalet hosts night off. Thank you to you all. The only down point was the 3 hour delay on the flight home! :-(

Once again a 5* stay with VIP. The hotel is very clean and comfortable. The staff were all very smiley and attentive, and the food was amazing. Nothing was too much trouble. Thank you all for a lovely holiday.

A lovely chalet in a convenient location with wonderful hosts, Jo and Beth, who made everyone feel welcome and consistently turned out great meals and tasty cakes. Their is also a brand new cinema room and sauna which made great additions to an already charming chalet. Would definitely go again.