This was the 4th or 5th trip I've booked at Club Bellvarde 3 and again we had a great time. As lead booker of our party of 24, there are elements of the booking journey that could have been easier but on the whole the service received was great.
We choose Club Bellevarde as we love the location for both skiing and access to nightlife. The swimming pool and facilities are great and the chalet staff we're friendly and accommodating.
A few areas which we felt were disappointing this year:
The shuttle service starting at 4pm is too late. The majority of our group prefer to call it a day between 2 and 3pm and so I don't think anyone utilised the service this year. I understand there were previous issues with congestion but surely a pick up point could be agreed in advance that doesn't clash with the bus stop.
The concierge service didn't feel as helpful this year. We tried to make several bookings for Coco's/restaurants and all were unsuccessful. Whilst we appreciate these are subject to availability, we had to continually chase for responses and no alternatives were offered. Again, we didn't utilise this service.
Some constructive criticism.
Having stayed at Club Bellevarde multiple times, the chalet is looking tired and in need of a refurb.
The communal spaces (Lounge, Dining and Bar) all need upgrading. Some of the lighting didn't work and the dining tables need sanding and revarnishing. The bedrooms/en-suites could also benefit from a refurb. It would be great to upgrade the furnishings and install USB ports throughout.
The swimming pool is also showing signs of wear of tear. The ceiling is peeling, the LED lights didn't work and the sauna's didn't work on the last day.
The hot tubs could also do with some love. Some of the head rests need replacing and some of the jets don't work. It would also be great if they were moved a foot closer to the ballastrade, as melting snow dripping off the roof isn't great for anyone sat on that side of the hot tubs.
On the whole the feedback is positive and constructive. We had a great trip and Eddy, James, Tom, Jojo, Amelie and Alex we're great hosts.