We have had a great week in Morzine and really enjoyed the chalet. The location is perfect, it is a very comfortable chalet for a large group of people and the hot tub is a great addition.
Matt, Milly and Iona were really welcoming and we enjoyed their company throughout the week. They were always very calm in the kitchen and would join in with the conversation when appropriate. They produced some lovely breakfasts, afternoon teas and dinners, so thank you!
Some constructive criticism would be that sometimes the attention to detail was lacking and simple adjustments would’ve made the service even better. The first two days, we didn’t have gluten free bread and we were often having to ask for things, rather than them being preempted. For example, we would have to ask for more wine, salt and pepper, bowls on the table and toilet roll for the room. When pancakes were offered as a special, there wasn’t enough maple syrup for everyone, so we had to ration it. We were made aware that we were the last guests of the season, and it definitely had an end of season feeling, so we felt that things weren’t being purchased as the chalet would be closing.
I also received a WhatsApp from Guillaume before travelling asking how we wanted the rooms configured and about dietaries. He hadn’t noted our gluten free option so I had to remind him (and we still didn’t get gluten free bread) and the rooms weren’t set up how we wanted. Milly did quickly rectify this, which we appreciated. I then didn’t meet or hear from Guillaume for the rest of the week until the final day when he came in to tell us the bus was arriving early. I think Resort Managers need to be more present or the original WhatsApp message should come from the hosts that will be looking after us.
Overall, we enjoyed the stay and enjoyed our trip with VIP, but these adjustments would make the service a lot better.