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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Perfect short trip.

    Barns Morison 25 Mar 2026

    Stayed Mar 2026
    A short four day trip to Bear Lodge in Les Arcs 1950 really was perfect. Three days of blue skies and sunshine could not have been better. All the staff were amazing from start to finish, and we return home with a big smile on our faces, looking forward to the next ski season already.
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  • Complete VIP Service

    Nicky Scott 24 Mar 2026

    Stayed Mar 2026
    Massive thanks to VIP for providing me and my family friends with one of the best skiing holidays we have had. The Chalet was spotless and just lovely with stunning views of the church spire and mountains. I have to say a massive thanks to Arthur our Chalet host who blew us away with his cooking. The flavours were fantastic and beautifully presented. Nothing was too much trouble. All the staff were fantastic and I would have no hesitation in recommending this fantastic company to all my friends. Thanks Again.
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  • Sun and fun!

    Sophie Otto 24 Mar 2026

    Stayed Mar 2026
    Jess was the star of our holiday. She went above and beyond for our children, always being flexible and changing plans to accommodate us and the children. They had an absolute blast and we were able to thoroughly enjoy our day on the mountain because of her. Big thank you from the Wood’s and Otto’s.
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  • Perfect Family Holiday

    Charlie A 23 Mar 2026

    Stayed Mar 2026
    We had a fantastic holiday from start to finish. Everything was communicated clearly from time of booking to leaving. The most important factor for us was childcare for a 4 year old and Bear Lodge and the team far exceeded our expectations. We were able to ski all day (should we want to) knowing our daughter was being looked after. Isobel was brilliant and ensured our daughter was ready for ski school and then took her into lunch straight away. Kids tea at 5pm is ideal and then the pyjama club was brilliant as it allowed us to have adults only dinners each evening. The food was a decent standard and exactly what you want after a long day. Thank you so much for a fantastic week. Having had 25+ skiing holidays, I would confidently say this was the best week and the first time that I am keen to return to the same hotel and resort next year. Minor niggles/suggestions. No deal breakers but thought you might want to know. - We were kept awake most nights by slamming doors - I think it was the stairwell doors as there is no soft close or padding. I think this would make a massive difference to the noise levels. - Additional hanging in the bunk rooms is required - just some hooks next to the door opposite the bunk bed. - I wasn't sure there was a need for a special dinner on the Friday night. It seemed like unnecessary effort and cost for VIP so I would forget this if I was you.
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  • Exceptional 40th birthday

    EJ H 23 Mar 2026

    Stayed Mar 2026
    We had a phenomenal time at Bellevarde 7. The VIP product is an exceptional one and having travelled extensively with other ski companies in previous years I truly believe the VIP experience is worth paying that bit extra for. We had a first-class week and the little touches for my 40th birthday celebration (including the most delicious chocolate orange cake) were fab. Sam, Mils, Amelia, Poppy and Hugo did a great job looking after us and the driver service was a massive bonus after a birthday dancing at the Folie Douce! Generally speaking the food was great - we enjoyed the family style mexican and indian evenings in particular. As with any holiday there were a few really tiny things that could have made it even better - one room was missing a hairdryer, the outdoor pool was a bit cold (we had expected hot tub temperatures), occasionally on the family style meals we ran out of rice/poppadums etc and we drank tea more quickly than the hot water and milk refills could keep up with, but the fact that we’re at this minutiae means we really did have the most amazing week.
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  • Another great holiday with VIP

    CLARE THOMPSON 23 Mar 2026

    Stayed Mar 2026
    Lovely new chalet and we enjoyed the hot tub. Ellie was one of the best chalet hosts we have had with VIP over at least 10 holidays with you. A great cook and everything beautifully presented. A few constructive comments: Would help to have written instructions on how to use the TV Chromecast system - we never succeeded because we couldnt access the TVs wifi which didnt seem to work (and the VIP technical support couldnt get it to work either). A ski rack outside the entrance would save having to carry skis up and down stairs if you come back during the day And instructions for the coffee maker and ice machine - neither are simple and something always went wrong when Ellie was not around
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  • Such a great time!

    Janette Hannon 23 Mar 2026

    Stayed Mar 2026
    Thank you so much VIP. You didn't disappoint. as a returning guest, this week was up at the top. I've always had a great time with you and this was no exception. The team you have are so good; attentive, helpful, chatty and efficient. It was great to see Kristin again too.
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  • Fantastic experience VIP service

    Robert jackson 23 Mar 2026

    Stayed Mar 2026
    Graham Bell's VIP week was once again a fabulous experience. We felt privileged to have such memories of the best skiing week ever. Bear Lodge is a top-quality facility, with amazing food and fantastic wines. All the staff are very helpful and polite, incredibly trained. For me, having the opportunity to ski with Mr Graham Bell, who is a true gentleman and a five-time Olympic downhill racer, is what it's all about.
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  • Great service, great company and a perfectly located chalet

    Nigel Townley 23 Mar 2026

    Stayed Mar 2026
    This was our first stay with VIP ski in Les Arcs at Bear Lodge. We stayed at the Yogi suite on 5th floor which was superbly located overlooking the Piste and close to the ski locker room on the 3rd floor (Piste level). Our suite host Georgie looked after us really well with superb food and service throughout the week. We shared the suite with 3 other couples who we had not met before the trip but who were really great company.
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  • Les Arc - Chalet Luc

    Andrew Bonsey 23 Mar 2026

    Stayed Mar 2026
    Great chalet with a true ski-in ski-out experience. Our host Rosanna catered for us superbly, with breakfast, afternoon tea, and dinner that met our dietary requirements. The ski runs connected well and re explored all areas of Les Arc easily. The village of Les Arc 1950 had a great selection of bars and restaurants with the novelty of skiing through it each day. The hotel concierge was very helpful and accommodating. They were able to book tables at mountain restaurants for a group of 9 each day as requested.
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