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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Top Host, Top Service, Top Job

    Marcos Gonzalez-Flower 06 Feb 2017

    Stayed Jan 2017

    I have to say I am a VIP convert. I have had many Chalet holidays in the past but this outstrips them all. Emilia our Chalet host was just perfect she was Friendly without being familiar, Interested without being intrusive, Charming without being creepy and professional without being pompous. The food was excellent and her willingness to accommodate our needs excellent. This can be said for all the members of the VIP team, every single VIP member of staff I met was friendly and helpful without seeming smarmy or fake. Nothing seemed to be too much trouble and even when a luggage tag fell off at the airport one of the team came running to find us and put it on our luggage. The hosts work hard and put their guest first no matter what, on Emilia's day off we forgot to take out our door key with a little help she was tracked down and stopped her night out to come back and let us in that is great service. Thank you all for making us truly feel like VIPs'

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  • Another superb week with VIP

    Peter Knight 06 Feb 2017

    Stayed Jan 2017
    This is the third season in a row that we've booked a holiday with VIP and it lived up to our high expectations. Toby and Ben were excellent hosts, treating us far better than we deserved. Food was excellent, the chalet was kept immaculate and the whole VIP crew couldn't have been more accommodating. Thanks!
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  • Chalet Du Pre

    Craig Roche 06 Feb 2017

    Stayed Jan 2017
    Our third time with VIP so they must be doing something right. Chalet, once again, was well appointed, clean and warm. Grace and Ed were exceptional in delivering a relaxing holiday experience and really went that bit further to accommodate all the guests little quirks - fussy eaters, vegetarian starter instead of main starter etc. Not only that but they were genuinely nice people who interacted very well with the guests. The food they produced was very good. My only little gripe was that sometimes it was colder than I would have liked but warming up the plates beforehand would probably alleviate that problem. Morzine is a very nice resort. This is the second time we have been and enjoy the mix of great restaurants, lively bars and great shopping...oh and the skiing was great despite a lack of snow in the early part of the week. All in all a great week.
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  • Great Service with Friendly Team

    Neville Young 06 Feb 2017

    Stayed Jan 2017

    From the moment we arrived we felt welcome and the chalet team were there to show us to our room. The team looking after us were all very friendly and did an excellent job all week. The chef and sous chef worked hard to ensure everyone received what they had requested and throughout the week I didn't hear a single complaint. The team remained positive throughout the week and nothing requested seems to be any trouble to them. The club aspen obviously has many individuals staying and therefore breakfasts were spread out to accommodate the different needs and the team delivered without failure. The team worked well together.

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  • Work in progress - not exceeding expectations this time!

    Jim McCarthy 06 Feb 2017

    Stayed Jan 2017

    Having travelled with VIP ten times over recent years, expectations of VIP holidays are very high due to their outstanding past performance. Hotel Theodul has all the basics in place but there is a missing link in delivery that just does not quite deliver. Brilliant start with unscheduled buffet lunch provided on arrival. Arrangments for ski rental and storage are quite exceptionally good, although expensive. Thereafter, whilst the basics were delivered, expectations fell short. The senior management were largely invisible, which may have contributed to the staff being helpful but directionless. The food was acceptable but no memorable meals. Inexperienced chalet hosts have, in the past, delivered meals as good as the qualified chefs. Wine provided was ok but no more. The change of the Theodul from an hotel to a chalet hotel does not seem to have been made. Overall, this was a good offering but short of what one has come to expect of VIP.

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  • Fantastic

    Debbie B 06 Feb 2017

    Stayed Jan 2017
    Eight of us spent last week at Altitude Lodge and we all thoroughly enjoyed ourselves. The staff were super efficient and incredibly friendly. We had x4 kids in our party and they all agree this is the best chalet they've ever stayed in and are begging us to book again for next year...which we will! The team made the kids feel so welcome and nothing was too much bother. The chalet itself is lovely and the location couldn't be better. The food was beautiful and we loved that we were able to choose between 2 options for each evening meal (this makes a huge difference and is much better than previous chalets we've stayed in). The only negative feedback is that the flight from LGW to Geneva did not offer any option to buy food or snacks and there was no bar service. We were offered water or Coke and given a sandwich which was unsuitable for kids (Caesar salad roll outward bound and sweet chilli chicken wrap inward bound). We would have preferred to be given the option to buy the usual Aer Lingus inflight snacks and we all missed the bar service too. We expected a more VIP experience from the charter flight and were very disappointed. Overall we had a brilliant holiday and will definitely go back next year however we would prefer to make our own travel arrangements!
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  • La Plagne - Leman Suite

    Catherine Drover 06 Feb 2017

    Stayed Jan 2017
    This is our fourth visit back to La Plagne with VIP Ski. Our host Charlie Jones is a credit to your company. We've always been very well looked after, but Charlie went beyond what was expected of him. He could not do enough and was such a professional at all times. Amazing food and always accommodated everyone's needs. The whole trip was as well organised as ever and the choice of wines this year was much improved on previous years. Many thanks to the whole team.
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  • First experience of VIP - fabulous

    Emma P 05 Feb 2017

    Stayed Jan 2017

    After 20 years of chalet holidays, this was my first experience of VIP and first time in Val d'sere and I have fallen in love with both! It was fabulous from the start. Special mention to the coach transfer company that VIP uses - rarely have I driven to a ski resort with such careful and considerate drivers - even for this reason alone, I don't think I will ever book with another company again. Club Aspen is a beautifully designed chalet hotel - with so much space, it doesn't feel like 20 people are staying in the chalet - it feels like maybe 8 are staying. We were looked after so well from the cups of tea brought to our room when we woke, to the glasses of champagne each evening - thank you so so much James, Gabs and Olivia. And as for the food - oh my! Fabulous, fabulous! Neil and Jess, thank you. The best food that I have ever eaten on a chalet holiday - the highlights for me being the roast lamb on the first evening, and the lemon posset and shortbread. We had such a happy holiday, made so special by the VIP staff and the other 18 guests that we were fortunate to spend the week with. Thank you.

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  • Magnificent service

    P R 05 Feb 2017

    Stayed Jan 2017
    We had a wonderful weeks skiing in alpe dhuez . The chalet was perfectly situated for ski in and out. The chalet staff were fantastic and pandered to our every need
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  • Chalet Chateau Club

    Jon & Annemarie Morris 05 Feb 2017

    Stayed Feb 2017
    Really good holiday ,staff were friendly and helpful. Food was excellent and the wine too was v good,,really liked having skis and boots delivered to chalet and taken back again automatically.rooms were comfortable and showers great.JCM Fantastic week of luxury, great food, attentive and considerate staff. Lovely room and ski in/ski out such a bonus. Has set the bar high for future holidays and would always look for VIP as holiday of choice. AM
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