Get in touch

Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.

Enquire and Book Now

Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

9201 - 9210 of 15888

View all

  • First rate ski holiday

    Georgina Taylor 01 Apr 2017

    Stayed Mar 2017
    Wonderful sunny week in Lech. Theodul is perfectly located for lifts, transport and shops. It is a relaxed, friendly and comfortable chalet hotel with helpful staff. Food and drink were delicious and having different options catered for every taste. Bedrooms were more spacious than expected. The spa facilities are typically Austrian and the promise of a hot tub next year will be a welcome addition. We did not have children but it appears that they are well catered for. Overall very good value for money and we will hopefully be back.
    Read more…
  • Amazing week in Chalet Madrisah!

    Alexandra Woodward 01 Apr 2017

    Stayed Mar 2017
    We had a great week at Chalet Madrisah and mainly down to Sam and Kieran's exceptional hosting. They went above and beyond to make us feel welcome and comfortable. The food was fabulous! Would recommend to anyone!
    Read more…
  • Petit Choucas

    Georgina Hoffman 01 Apr 2017

    Stayed Mar 2017

    Booking experience good and responsive You majorly cocked up on the plane. You block book so there was a block booking of 40. British Airways do not then apportion seats to family. We found with two small children we were all split up. BA had to rearrange and so we were bunged at the back of the aircraft. I had a snapped Achilles with boot and crutches and despite telling VIP and VIP telling BA it meant I had no leg room. Not a great start. Chalet fine, we knew it of old but as the kids slept separate it means the bunk is in the corridor. This means we had to eat early with kids otherwise part and pan banging would mean child in corridor could not get to bed at a reasonable time. Won't do Petit Choucas again. Rose chalet girl very sweet and nice. Probably more shy/less sparky/more placid than those of past years. Cleanliness pretty good but not sure table wiped every morning/evening according to my wife. Food fine but we were very easy and ate out two nights and had chicken and salad the others. When we ran out of apple juice or Brie it did take a little while to replenish. Great to have pick up every morning. A god send to my wife. Drivers good. Fran the nanny first class. Could not fault her and a great asset to VIP and a Norland to boot. Weather superb. Bone Sante Physio excellent and thank you for recommendation. I had every morning. Trying Bel Sol next year so let's see how that goes. TDC first class, we have them every year. Thank you VIP

    Thank you for taking the time to give feedback. I am very sorry to hear about your disappointment with the BA flight. We are well aware that whilst this is an external supplier it reflects badly on our brand and service. We are addressing the problems with BA, your comments will be extremely helpful, and we are doing our upmost to ensure the issues you detail above will not be repeated.

    Read more…
  • We love Jam Hearts!!

    Christian Moody 01 Apr 2017

    Stayed Mar 2017
    We had an amazing weeks stay in Grand Choucas with Liv who was an epic chalet host! From the first evening she was welcoming and the chocolate traybake was 5*! Liv was chatty, kind and really good with my egg allergy! Her apple carvings were legendary, the towel arranging was incredible and the jam hearts were something else! She was so helpful and had a great sense of humour. The chalet was brilliant and everyone from VIP was really nice, particularly Liv, who was super throughout a really special week. Thank you so much Liv! Christian (age 14)
    Read more…
  • Fantastic week with fantastic hosts

    Nick Hopkins 01 Apr 2017

    Stayed Mar 2017
    Great chalet and service from the full VIP team - from before the trip started through to the end of the holiday. In particular a special mention to our chalet hosts Kieran and Sam who were simply fantastic... great, attentive service and also a lot of fun. Wish the week could have been two!
    Read more…
  • A great holiday experience

    N C 01 Apr 2017

    Stayed Mar 2017

    A very relaxing holiday in a very large and spacious chalet. Rooms were unusually big with great storage. Brilliant location in the centre of town but also very quiet and a 5 minute walk from the slopes. The chalet staff were really friendly, helpful and efficient. Great food and rather nice having the week's menu in advance to make your choices. A great chalet to meet other people, but with plenty of space to have quiet areas. A brilliant week and will definitely be back.

    Read more…
  • Fantastic holiday

    Jack De Montaignac 01 Apr 2017

    Stayed Mar 2017

    We all wanted to say a huge thank you to Rich and Cath for ensuring we had a wonderful week. Their attention to detail was brilliant, the food every evening was delicious and they couldn't have been more accommodating. They really made it a proper holiday for us.

    Read more…
  • Bacon

    Phoebe Clarke 01 Apr 2017

    Stayed Mar 2017
    I had an absolutely amazing time and all the staff were really kind and helpful! The food was really yummy and it was nice having a choice of what to eat each night. P.s the bacon was extremely yummy!!!!!!
    Read more…
  • Guest Review

    James Atherton 01 Apr 2017

    Stayed Mar 2017
    Great staff. Accommodation very good.
    Read more…
  • Ski '17

    Patricia Fraser 01 Apr 2017

    Stayed Mar 2017
    Thoroughly enjoyed my stay at the hotel Theodul . The hotel itself was extremely comfortable , beautifully clean and the staff both welcoming and very helpful. A mention must go to Luke the chef who provided us with the most delicious of meals every night and the afternoon selection of cakes was very much appreciated after a hard days skiing . Luke and Richard were most informative and helpful and the bar staff always willing to rustle up a cocktail on request ( thank you Harry!!) . I wouldn't hesitate in recommending this holiday to friends and family at home .
    Read more…

Newsletter sign up

Chat on WhatsApp