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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Great family New Year holiday

    Mariko Pratap 05 Jan 2026

    Stayed Dec 2025
    We have been several times to Bear Lodge and I’m sure this won’t be the last. The reason we come back is that the facilities are great, the resort has amazing skiing, vip is a top company and the service is always 100%. Our chalet host Hannah was fab, so attentive and an amazing cook. As a family we spent a really special week together
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  • Review

    Johnny Thomson 05 Jan 2026

    Stayed Dec 2025
    The chalet itself was good. And the two people looking after the cooking - Madoc and Annabel - were really excellent. The VIP concierge service however was very poor. The people sitting at the desk and on the Concierge whatsapp had a very poor attitude - as if we were inconveniencing by asking straightforward questions. I would have thought this service is to make guests’ experience easier and more pleasant. They did not do that. Also, the entrance to the chalets was very dangerous. Thick ice had accumulated on the private pathway/entrance leading up to the door. We had a few falls as a result. Someone started to clear it on one occasion but gave up. Given how well looked after the public roads are, it seems obvious that with the right product and attention this space could be properly maintained for the safety of your guests. All in all, we enjoyed our trip. The skiing and the chalet were great. But it was not a VIP experience.
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  • Superb Week in Les Arcs 1950

    N R 05 Jan 2026

    Stayed Dec 2025
    Fantastic week away with VIP Ski for Christmas, the collection from the airport was seamless, the apartment was perfect, the host Hannah couldn't have done more for us. The supporting team were helpful and communicative and easy to contact. This was our second time with VIP and we would definitely use them again!
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  • Fantastic holiday

    S O 04 Jan 2026

    Stayed Dec 2025
    Fantastic experience. The ski-in ski-out convenience is second to none. The suite was lovely, and the pool and sauna facilities are great. Special shout out to Liv, who is a brilliant cook and all-round great suite host. Also to George, who went above and beyond to accommodate some special requests we had for an autistic family member. It made a huge difference to how relaxed and enjoyable the holiday was for us all. We’ve already booked for next year!
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  • Sunny week of skiing

    Kevin Majkut 04 Jan 2026

    Stayed Dec 2025
    Everything was taken care of perfectly for our post Christmas ski trip. Kate, our host, did an amazing job cooking lovely dinners for us every evening. She even went out of her way to ensure we had more fish on the menu when the manifest did not show one of the guests was pescatarian. She was great with our two boys - patient and engaged with them. Katie, our nanny was also amazing, keeping the boys entertained, outdoors and ensured they were exhausted by the evening. The location could not be beat and we loved coming off the slopes and getting to have a great dinner by our personal fireplace in our comfy clothes. Overall it was a perfect holiday!
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  • Simply perfect family skiing holiday

    James Mackonochie 04 Jan 2026

    Stayed Dec 2025
    An absolutely fantastic week at Bear Lodge. We were blown away when we arrived by the quality of the hotel. The location is perfect for accessing the Les Arcs resorts but it’s also easy to get over to La Plagne if you need a change. However, the stars of the show were the amazing VIP Ski staff. They have assembled an amazing team in every department. The kids club staff and nannies were faultless and so caring. The bar staff were friendly and always up for a chat about your day with good advice on where to ski the next day. The restaurant team were also so friendly and helpful and the food was always brilliant. The cleaning team were also brilliant and the rooms were always spotless on return after a long day on the slopes. Finally, the concierge and management team were brilliant. Nothing is too much to ask and they are all so keen to make sure you’re having a great time.
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  • Amazing trip!

    Oliver Gardiner 04 Jan 2026

    Stayed Dec 2025
    Thanks to Toby, Jack and Jo - had an amazing trip! Best team ever
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  • A lovely week

    Gemma Stimpson 04 Jan 2026

    Stayed Dec 2025
    We have had a really enjoyable week with VIP. There have been some standout bits as follows: Lily, our nanny, was absolutely fantastic. The girls loved spending their afternoons with her. Nothing was too much trouble and she planned lovely activities for them, she even arranged for the ski school to pick up and drop off at the chalet. She is a huge asset to VIP and we have already asked if she is in La Plagne next year, we would love to have her again! Our chalet was perfect. The location, right on the slope down to the lifts, is the best we have ever stayed in. It was also clean and comfortable and made our stay really enjoyable. The Avoriaz Alpine Ski School instructors, Laurent and Pierre were a joy. The girls loved their lessons and they were super accommodating and made their week really fun. There were a couple of things that could have been better and if rectified, would make the whole experience really lovely: 1. We found breakfast to be cooked well, however, we were lacking pastries and juices on multiple mornings which was a bit disappointing. On the morning we had pancakes, there was no lemon. These are just little things but they are basic really and could solved easily. 2. We found the evening meals to be lacking in seasoning and sometimes a bit cold (sweet potato puree with steak particularly). Again, I think this is easily solved and would make an huge difference. Afternoon tea was always lovely. 3. This may just be us, but we found the quantity of food a bit overwhelming, particularly when offered canapés as well as the 3 courses. 4. Our host missed breakfast on New Year’s Day. It took all morning for someone to get back to us, despite trying on multiple channels. Adam, the resort manager, has his blue ticks turned off on WhatsApp so we didn’t know if the message was read or not and the “urgent” email address appeared to be unmanned. Our instagram message was read but not responded to. This just lead to us feeling frustrated and annoyed which could have been avoided by someone just responding to say “I’m so sorry to hear this, please bear with me etc etc….” When Adam did come back to us, he was apologetic and helpful and kept checking in on us for the rest of the holiday which was appreciated. I would also like to say that Anna, our flexi-host was lovely, charming and really tried hard to make sure we were well looked after.
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  • Brilliant week!

    Fiona Clark 04 Jan 2026

    Stayed Dec 2025
    VIP chalet is very well equipped and our hosts were a delight. The kids club was outstanding - our kids all loved it and no one wanted to go home.
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  • Wonderful

    N C 04 Jan 2026

    Stayed Dec 2025
    This was our second time at Bear Lodge in a space of 3 years. Staff are always so helpful and very friendly and went the extra mile to help me with my injured knee. Rooms are cleaned mostly correctly. The new chef is great, food was delicious. The food service is good but sometimes a bit disorganized. Maybe it will improve as the season moves along. Our family and kids loved our time there and some of us had massages too. Overall fantastic vacation. We love VIP ski and the lodge is great.
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