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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Mellor madness

    Rebecca Mellor 02 Jan 2018

    Stayed Dec 2018
    Very well organised, attention to detail is very good. Staff quietly confident and helpful and engaging when encouraged. Nothing is too much trouble. Only downer was rad in bathroom didn't work. Not a big issue but would have been nice to dry stuff on & towels.
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  • Good Hotel and great staff

    Mark Mcdavid 02 Jan 2018

    Stayed Dec 2017
    The rooms were spacious and food/service very good. The hotel staff were all very professional and well organised. Although all the staff were good I will make a special mention of Jess and Toby who both went well beyond what would be expected of them after my wife hurt herself
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  • Friendly and welcoming chalet Brioche

    A M 02 Jan 2018

    Stayed Dec 2018
    We have had a wonderful family ski holiday. The chalet was wonderful, beautifully presented and incredibly clean. The chalet staff Ellie and Rob were very welcoming, friendly, helpful and approachable. Breakfast was fantastic and nothing was too much to ask, afternoon tea and cakes were to die for ( a few favourites include salted caramel flapjacks, choc chip and banana cake ), the three course dinner was always beautifully presented and tasty. The family all enjoyed the food each evening and the wine selection was perfect. Welcome drinks with champagne and canapés were a real bonus. The in chalet boot and ski service was a real treat too, no waiting around in ski queues to have boots and skis fitted. All of the VIP drivers were helpful and friendly and we never had to wait too long for a pick up. We would highly recommend VIP Ski and would certainly book again and recommend to friends.
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  • A memorable Christmas with our whole family

    Helen Fletcher 02 Jan 2018

    Stayed Dec 2017
    Wanted to celebrate our Golden Wedding and a 75th Birthday. Chalet Pierre became our home for Christmas and we had the most memorable time. Perfect snow: Perfect weather: 17 of us ruined for the week. Our chef - Charlie - was really thrown in at the deep end - special dietary requirements, very hungry teenagers and everyone wanting to celebrate, The tream did everything to make our stay special as well as memorable.
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  • Christmas 2017

    APS Laflin 01 Jan 2018

    Stayed Dec 2017
    Our first ever Christmas away from home and the best ever! With many thanks to Mike, Chris and his team. Super food choices. Great menu for the children.....thanks Jamie. Oh and of course, early morning tea to the room.....thanks Orlando! Looking forward to returning in March if not before.
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  • Another magical week in Val d'iere with VIP but not without some issues.

    jamie sarre 01 Jan 2018

    Stayed Dec 2017
    Had an amazing Xmas week in Val with VIP, weather and snow conditions were perfect! We've stayed with VIP in Aspen Lodge before (pre children) and were very happy with everything. This time we opted for one of the semi detached chalets which was located just out of the main town. The Chalet was very cosy and clean, having the fire lit was extra special! Harriet our chalet host was more than helpful and cooked us a great xmas lunch! We had 1 newborn and 2 toddlers in our group this time and unfortunately this is when VIP lacked a bit. Considering the location of the chalet and our young children the private driver service was an important factor of the trip however this service was quite unreliable and left us hanging around often with the children getting cold. We ended up using the Val public bus service to get around. We were also promised stair gates for the chalet which never appeared, well they did appear but they didn't fit apparently and were soon forgotten about, generally we were always with the children so it wasn't a major problem but still i guess that's not the point, we would have relaxed more knowing the gates were there. To summarize this VIP experience its a definite thumbs up and we would use them again. All members of staff were very friendly and accommodating. We would definitely recommend VIP and the chalet experience to families. Happy Skiing!
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  • Super team for 2017/18 season

    Rupert March 29 Dec 2017

    Stayed Dec 2017
    We booked a long weekend stay at the Montjola and although it was only for four days, we felt we had a great "week" at the hotel. We started with ski hosting with Annika and, although the conditions were pretty demanding, all in our group had a great day out. Service within the hotel was excellent and people were mentioning Jess, JoJo, Oscar, Bexx and Alice. Dinner was a highlight. Due to the tougher than ususal snow conditions, we also had a some injuries in the group and this is when an operator is tested - when things go wrong. Murray, the hotel manager, was especially helpful and arranged for people to go to and from the clinic, making sure everything was a easy as possible.
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  • Mulberry suite aspen lodge

    Bill Barker 29 Dec 2017

    Stayed Dec 2017
    Excellent overall. Apartment too hot even with all the heating turned off. The bread and croissants were probably defrosted rather than fresh. Food was held back by chalet staff for themselves and their friends so 2nd helpings or cheese and chocolates after dinner slow in coming. Mattresses were cheap with springs sticking into us and uncomfortable but remedied once VIP aware. Everything else proper brilliant I’d go VIP again and Aspen Lodge is a fine venue
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  • Great service. Attentive staff

    Camilla Youde 29 Dec 2017

    Stayed Dec 2017
    This is our second trip to this hotel. The staff were exceptional, friendly and very helpful. The operation was well run and worked much better than last year. They went above and beyond what we asked of them on several occasions, for which we were really grateful. The only disappointment was the quality of the food, which lacked flavour and on one occasion was so badly cooked we didn’t eat it.
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  • Lech Christmas 2017

    Paul Dodds 28 Dec 2017

    Stayed Dec 2017
    The staff were brilliant, lovely, warm, enthusiastic, welcoming and extremely helpful. They couldn’t do enough for us. The pick-up and drop-off at St. Anton station was very much appreciated. The room was lovely, clean, spacious and the resort and hotel location were excellent. The only downside was the limited menu for dinner, breakfast buffet was sparse, and only one domestic coffee machine was not enough. A bit more choice with the food and dining in general, and the holiday would have been perfect.
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