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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Wonderful Holiday

    Neil B 14 Jan 2018

    Stayed Jan 2018
    We had a fantastic week in Chalet Lucerne. Our Hosts were absolutely fantastic (thank you Emily & Lily) and couldn't have looked after us any better. Great food, great chalet and great location. Our first VIP Ski holiday and won't be our last. Thanks!
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  • Guest Review

    David Levy 14 Jan 2018

    Stayed Jan 2018
    Great chalet and great staff ( Stephen & Katie ) who attended to all our needs. I think this holiday worked so well as there were only six adults in our chalet. Any more people in this particular property would be a tight squeeze!!
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  • Exceptional stay once again!

    Tracey Mcgavin 14 Jan 2018

    Stayed Jan 2018
    Once again VIP have provided a fantastic experience. Chalet hosts Jaz and Millie were professional, friendly and excellent members of staff. The food was superb, always on time and nothing was too much trouble. Both lovely kind girls who have a clear passion for their job and making it an incredible experience. Thank you so much for looking after us!
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  • Second stay

    D Murphy 14 Jan 2018

    Stayed Jan 2018
    Second visit to same apartment and again it didn't disappoint. Brilliant snow conditions, terrific host and exceptionally great nanny!! The only thing I would change would be to have an easily accessible washing machine.... Essential for travelling with kids (however, extra marks for chalet host Chris for washing my child's vomit covered clothing without question or hesitation!!!!!) thanks again
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  • Brilliant hosts

    Oliver Varney 14 Jan 2018

    Stayed Jan 2018
    Poppy, Nicola and Rhys were excellent chalet hosts: No request was too much. They were always smiling, chatty and the food was of a very high standard. The rooms were always clean and honesty bar stocked up. They should be recognised by VIP for proving an all round excellent service especially during the unprecedented poor weather that resulted in vast amounts of snow.
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  • Great Week

    Ben Boyden 14 Jan 2018

    Stayed Jan 2018
    Very nice Chalet with very helpful and polite hosts. The food was excellent.
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  • Excellent experience and incredible location

    Anna Forbes 14 Jan 2018

    Stayed Jan 2018
    Excellent staff (hosts) Great location (1 minute walk to gondola) Fabulous furnishings and hot tub/sauna Food was great
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  • Great chalet and staff

    Michal Pach 14 Jan 2018

    Stayed Jan 2018
    Thank you to the whole team looking after us. They all did a great job, nothing was too much to accommodate and was always done with a smile. The food was outstanding we felt truly spoilt. The rooms were comfortable and clean although a little small, great living space and views too. Location was ideal to move between the resort. We had a little trouble first night with a some guests drinking excessively causing disruptions until 3am however after speaking to Freddie this was all addressed very professionally. For improvements It would be great to have a different wine selection in the evenings. There was also a lot of staff families visiting VIP reps in big groups which was not ideal for us. Everyone mostly knew each other apart from us, although us wasn't a major issue socially we found out that many other guests paid a fraction of the price to us which made it a little awkward for us as we paid full website cost. The entire team worked to hard and made every effort to ensure our stay was pleasant and comfortable. Thank you :)
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  • Another great stay with VIP

    Robert Swann 14 Jan 2018

    Stayed Jan 2018
    From start to finish, having stayed with VIP a number of times, the whole experience was amazing. Great locations are VIP's forte, as well as informative staff offering good advice and helpful information related to the resort (and wider). Excellent hosting by Sam Capp completed the unrivalled experience, with cooking that was both varied and catered for all tastes. Flight times and transfers were great (no ridiculous early starts!) and we couldn't have asked for better skiing conditions or a more picticturesque location, indeed view from our chalet. Ski out and ski in definitely a bonus. All in all 10 out of 10. We hope to come again soon.
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  • 5* holiday!

    Kate Bullock 14 Jan 2018

    Stayed Jan 2018
    The weather/skiing conditions have been incredible along with the service VIP Ski provided this week. Charlie and Sophie were exceptional hosts, always going the extra mile. Delicious food, great resort and top apres.... All that I want in a catered ski chalet. Thank you!
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