Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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This was our third year staying with VIP in Morzine. As always, we had a great time! The snow was good and even a couple of days of rain didn't spoil our stay. With 3 children, the ease of the stay and the proximity to The Pleney from Kenai makes life as easy as possible with kit and boots etc. Our chalet host was great....efficient with his time and helpful when needed. His cooking was excellent, and he was exceptionally polite. Alex, as a younger host than we have had before, was mature and able to handle the ups and downs of each day and changing plans, both with regard to eating times and demands of children. The chalet was kept tidy at all times and he was quiet when he started early but was friendly and chatty when required too! Thank you Alex! We also had a VIP nanny while staying in Morzine, Rachel. She was excellent! I can't recommend her highly enough....she was great with the kids, played lots of games with the kids and chatted to them easily. She collected them from ski school efficiently and seemed to be calm and able to handle anything. On the last couple of days, we had lots of rain and a child with a v high temperature....Rachel handled both well, easily changing plans for early pick ups and staying and calmly managing making fresh food while dealing with a glum/sick child. i also though Rachel was great...lovely to talk to...a really sound girl!
Thanks to Murray and everyone (Toby AKA Tom! needs a special mention) who made our stay at the Montjola so special. We chose VIP after staying at Aspen Lodge (Val d'Isere) last year and it didn't disappoint. Loved the relaxed atmosphere. Difficult to get to know all the staff as there were so many but everyone did a great job. Always smiling and ready to help- nothing too much trouble. You run a very professional outfit and certainly know the meaning of excellent customer service. Food was superb. The drivers were invaluable and always available. Room v comfortable. All in all, fantastic! By the way, office staff in Uk excellent too.
The staff, the service and hotel couldn't have been better. The food was by far and away the best we've eaten in a chalet so far. We will be booking next year and bringing friends! Nothing was too much trouble for the staff. Special mentions go to Murray for picking us and our friends up from the end of the Rodelbahn at 10.30pm, Toby, Jess and Abi for being so professional, helpful and cheerful, the childcare team for always entertaining our daughter and the other children, and the drivers for always being so polite and friendly (and so helpfully bringing a forgotten transceiver down to town!). We should also say that ALL the staff we came across were very professional and helpful. Thanks for making our holiday so enjoyable!
Had a lovely family holiday at La Ferme. We were made most welcome firstly by Jordan then in the chalet by Verity and Millie. The girls were very personable and we all felt very relaxed around them as they interacted well with our group creating a nice atmosphere for our holiday. All the food presented to us by the girls was on time and of a good standard. Our party as a whole would like to thank Jordan, Gemma, Verity and Millie for the professional service that gave us.