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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Absolutely amazing

    Sharon Hughes Lawson 24 Jan 2026

    Stayed Jan 2026
    Imani was such a fabulous and professional host. Always full of cheer and smiles. The food was incredible and she is a credit to you! Archie’s fabulous stepping in when Edcwas I’ll I do think staff shouldn’t be encouraged to go to work when full of cold he should have been told to rest! Concierge and taxi service was brilliant …
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  • Perfect week.

    Will Sharpe 24 Jan 2026

    Stayed Jan 2026
    Our second VIP ski holiday but our first visit to Les Arcs staying in Suite Oso in Bear Lodge which offers a perfectly comfortable accommodation for a week of skiing. The ease of ski and boot fit at the in house boot room on arrival is superb, with access to the piste and lifts being ideal. Richard our host was fantastic from start to finish. He is someone we were more than happy to have join us on an evening and become part of our group for the week. Richard was polite, had a great sense of humour and someone we all really clicked with. Paddy took over while Richard had some well earned days off and he was equally as accommodating and easy to have around and operates to the same high standard we had enjoyed with Richard. The two of them were the icing on the cake of an amazing week of skiing.
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  • Incredible week!

    Evelyn Johnson 24 Jan 2026

    Stayed Jan 2026
    We have had an absolutely amazing week. Our chalet hosts, liv and Darcy, were amazing and so lovely. All the food was delicious, breakfast was lovely and so was the fine. Nothing was too much to ask for. All the staff were so lovely and chatty making bear lodge a really nice environment to be in. Cannot wait to be back next year !!
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  • Fabulous week all round

    Harriet Mathew 24 Jan 2026

    Stayed Jan 2026
    We’ve had the best time at bear lodge. The hosts and hostesses could not have been more welcoming, and the ski school from the lodge was fantastic for our 4 year old as a first time skier. Massively helped by the great wrap around care from the Nanny’s! Concierge were brilliantly responsive at arranging things we needed. Restaurant food and service was exceptional Bar staff were amazing, full of chat and a special shout out to Tiff for pulling out the baileys hot chocolate at the Piou piou awards day!
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  • Family stay in la plagne

    Jason Heyes 24 Jan 2026

    Stayed Jan 2026
    Absolutely outstanding. The company is really well run, the organisation is excellent, the accommodation beautiful and the staff can't do enough to help. Special shout to our chalet hosts Sam, supported by Mima who were amazing in their approach with all of us. Friendly and helpful but unobtrusive so that we felt relaxed and at home. Also big shout out to Finn, Will, Ben, Charlie and everybody in the team with the entertainment , advice and information.Brilliant!
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  • Perfect Slopes, Questionable Plates

    Callum Tilbury 24 Jan 2026

    Stayed Jan 2026
    Fantastic stay at Bear Lodge as a large group. The staff were brilliant and nothing was amiss throughout our stay. Dinner, however, featured a few rather adventurous dishes — while the presentation was great, the taste didn’t quite live up to it.
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  • Fab chalet and staff

    Jenny King 24 Jan 2026

    Stayed Jan 2026
    Beautiful chalet with excellent facilities. Pool area with sauna looking out over slopes was amazing. Staff really friendly and helpful.
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  • You should be proud of how responsive your staff are

    Victoria Turner 24 Jan 2026

    Stayed Jan 2026
    We had a few minor niggles during the week which when we spoke with the team about they addressed immediately and without any fuss. These were small things like poor GF options at tea. Once mentioned the issue was resolved. I would particularly like to recognise Tara in the restaurant and Pippa for arranging for me to mother hen the bar team. It's a little thing but made our week so more meaningful. Thank you to everyone.
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  • Excellent and excellent food

    James Burrows 24 Jan 2026

    Stayed Jan 2026
    Excellent in every respect and thoroughly enjoyed.
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  • Bear Lodge at its best

    Penny Phillips 24 Jan 2026

    Stayed Jan 2026
    This was our 5th stay in Bear Lodge. We had a lovely week’s stay and the staff were all helpful as always especially when one of our party was injured..The food was very tasty and plentiful and the breakfasts really set us up for a good mornings ski until lunchtime. A real bonus would be a separate children’s pool so we adults can swim properly and relax on our return from the slopes
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