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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • The best food ever

    Max Elwes 01 Apr 2018

    Stayed Apr 2018
    I loved Phil and Lawrence's food this week. My favourite supper was on Friday which was pizza . I liked it because we got to make are own. They showed us how to make it which was really fun and I love the fact that Olis pizza was so big. Max (9 years old)
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  • Guest Review

    E Fisher 31 Mar 2018

    Stayed Mar 2018
    Lovely holiday, great weather and food. James and Shaun were very friendly and helpful. Excellent cooks, all round a cracking week. Finally, the drivers and India the nanny were fantastic.
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  • Another great holiday

    Tara Wright 31 Mar 2018

    Stayed Mar 2018
    Chloe , is am amazing duty manager. Her team (especially Anna) have totally impressed me. Eddie and Ewan, Freddie and Adam were brilliant. My husband had a ski accident on day 3 and the boys ( Eddie and Euan ) were amazing.
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  • Highly recommended

    Nicola Lashmar 31 Mar 2018

    Stayed Mar 2018

    This was our first VIP holiday and certainly won't be the last. The chalet was spacious, clean and very comfortable. Fantastic location right on the slopes. The service was first rate from the luggage being delivered to our rooms to the wake up drinks each morning. Our chalet hosts pulled out all of the stops to make us feel at home and welcome. The food they served was first rate, nothing was too much trouble and they happily catered for our food allergies. A huge thank you to Lindsay, Ben and Ella for looking after us. A special thank you to Gemma the resort host who was on hand to answer all of our questions, accommodate our needs and help in an emergency trip to the dentist. All in all a fantastic holiday - thank you VIP.

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  • A glorious week

    Jonathan Stephens 31 Mar 2018

    Stayed Mar 2018
    We have had an amazing week at Lugano - the snow, the chalet, the company have all been fabulous. Thank you so much for looking after us so well. Kate
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  • Another fabulous week

    C N 31 Mar 2018

    Stayed Mar 2018
    A huge thank you to Jess and Ross. Wonderful service and attention to detail, nothing too much trouble. Thank you for another great trip and week in the snow xx
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  • Overall a brilliant week

    M B 31 Mar 2018

    Stayed Mar 2018
    Fantastic week, brilliantly looked after by Anna. Nothing was too much trouble, and the whole experience was seamless from start to finish. Skiing was brilliant, and all the VIP staff were great. The bedrooms and the bathrooms in the chalet are very small and dimly lit and there's shared access through the hallway to the stores and the staff flat below, so didn't feel as private as it could have. Not sure we'd return to Marielaine, but overall a great week, and Anna was an absolute star.
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  • easter week 2018

    Vicky Apps 31 Mar 2018

    Stayed Mar 2018
    Great week in Avoriaz, children and adults enjoyed thoroughly. Helped by awesome snow conditions (60cms fresh during our time)
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  • Guest Review

    Christina Quigley 31 Mar 2018

    Stayed Mar 2018

    Very good food and good evening service. Food much better than last year and some great meals. Courgette starter very good. Really good service overall and brilliant friendly staff. Special mention to chef Jamie and staff Jamie and Chris for always being on good form

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  • Amazing........the best skiing holiday EVER!

    Katherine Ayton-Judd 31 Mar 2018

    Stayed Mar 2018

    The entire trip has been seamless and the staff have really made that possible. Service has been exemplary. Chalet staff have gone above and beyond.......nothing is ever too much! Big shout out to Olly who has been incredible with the children carrying skis, helping get ski gear on in the morning and making them feel better when they've got little ski niggles. That said, all boys in the chalet have been amazing. Food has been top notch and the chef has really blown us away with his fantastic creations that have been so tasty. The transport between the chalet and gondola's has always been efficient and professional, always giving a helping hand at the end of the day. A truly wonderful holiday, one we will not forget and we will be back!

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