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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fabulous family ski trip!

    Vicki Skidmore 01 Apr 2018

    Stayed Mar 2018
    Amazing trip from start to finish, chalet perfect for 2 families, location spot on, everyone's individual needs catered for, Lucy & Lily were amazing chalet hosts and nothing was too much trouble for them. Thank you we will be back.
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  • Full on Snow !

    PJJALB C 01 Apr 2018

    Stayed Mar 2018
    Fantastic holiday, great chalet and brilliantly looked after by Ella and Will - excellent cooking so now need to work it all off !
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  • Fabulous first family skiing holiday

    Emily Cocker 01 Apr 2018

    Stayed Mar 2018

    We've just finished our first family ski holiday and it has been brilliant. The team at Altitude Lodge have been great, so helpful and attentive. A huge thanks to Adam, Jamie, Jamie (chef), Hannah, Evie and the whole team as I know I've forgotten some! The food was delicious, a real treat and the children's food was delicious and delightfully nutritous. The kitchen team were super at adapting meals, second helpings, etc. it was just lovely to have a break from cooking and eat delicious food. The lodge itself is super and an amazing location, truely ski in ski out, which made all the difference with kids on their first ski hol (and parents in need of an easy life!). We had our own hot tub which was a real treat for us all after being on the slopes. The only thing we would mention is that the loos in the shared areas could be better maintained, as sometimes they were a bit messy, but these are open to the general public who come for lunch, so probably just the nature of the beast! This is a v small observation! We have thoroughly enjoyed the holiday and would definitely recommend it, it is a super holiday with great service. See you again next year (we hope!).

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  • A very enjoyable week...top notch...A1 service from the whole team

    John Page 01 Apr 2018

    Stayed Mar 2018
    A great team delivered a great holiday... Nothing was too much trouble. Tash and Hanna did a great job all week. Victoria helped me out of a tight spot on Friday... very much appreciated. If I was being very picky... The croissant and pain au chocolate weren't as good as previous seasons. Would recommend having more double bed rooms in each chalet.
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  • Guest Review

    A M 01 Apr 2018

    Stayed Mar 2018
    Everything absolutely excellent. Max and Elliot were top class hosts. Excellent food.
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  • Incredible skiing week

    Grant Paton 01 Apr 2018

    Stayed Mar 2018
    Perfect location for the piste, very comfortable accommodation that was clean and well maintained. Chalet hosts Tash and Hannah were excellent, cheerful and helpful. I must also mention Vicky the resort manager who helped me resolve a problem with White Storm ski rental. While in the Merribel valley someone took my skis in error, leaving a similar but smaller pair. The situation was eventually resolved but Vicky was very supportive. My thanks for her taking time to help me with that.
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  • Snowed In!

    Al Holman 01 Apr 2018

    Stayed Mar 2018

    La Maison is delightful and made extra special by our host Rob who was outstanding. The food was excellent and presented to a quality restaurant standard. Rob was very patient and kind with our grandchildren who loved watching him prepare the meals. VIP make it very easy to travel, providing water and snacks for the hour and a half transfer and transporting your bags to and from your rooms. Ski hire was easy as the provider brought the kit to the chalet and collected it all at the end of the holiday you can even hire toboggans from them for free to try out the luge. La Maison is right on the piste and with all the snow we had it was a true ski in ski out location...

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  • Amazing

    Tavie Davies-Gilbert 01 Apr 2018

    Stayed Mar 2018
    It was a really great experience from start to finish and we all enjoyed every minuet of it. Jo and Martin were excellent hosts and cooked some amazing food.
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  • Wonderful holiday

    Amy H 01 Apr 2018

    Stayed Mar 2018
    Sycamore Our holiday was so enjoyable. We stayed as a group of 6 adults and one baby. The chalet accommodated us very well with a good amount of space. Our room was a little bigger so it worked well with the cot. The hot tub was a lovely extra and has a lovely view. The chalet is in a useful location - a moments walk from the free shuttle bus which takes you to the slopes and also a nearby crèche which was handy for us, especially on very icy days. The slopes are also just a 5-7 min walk away which is a nice distance. We feel very lucky that we had Meg as our host. She was friendly, helpful and chatty whilst also not imposing on our group - I think she has a real talent for this kind of hosting. She added so much our stay here and her cooking was absolutely wonderful! She made me realise I must make more of an effort to cook myself. She is certainly talented beyond her years and a real asset to VIP. The only negative thing I have to mention is the washing machine. I'm not sure if laundry is supposed to be part of the service provided but it is a real mess down in the basement with piles of abandoned laundry left around and I think we may have lost a sock or two in the process. It may be worth just telling guests that this is for emergencies only. Overall we had a fantastic holiday and we were so happy with the service provided by all the VIP staff. Every time we had a request someone did their best to help us and it really did make our stay comfortable. Thank you very much for everything, especially to Meg, who is a real star! Amy
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  • Guest Review

    Sarah Tyrrell 01 Apr 2018

    Stayed Mar 2018
    The whole holiday was excellent and we were looked after impeccably by Ollie and Niamh throughout our stay.
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