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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Skiing, Food, Hospitality and Concierge!

    Chad Parker 31 Jan 2026

    Stayed Jan 2026
    Wonderful experience. Incredible and beyond words! Thank you!
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  • Great week in La Plagne!

    Tom Dreger 31 Jan 2026

    Stayed Jan 2026
    Graciosa was excellent for our group of 4 adults and 3 young children. The accommodation was high quality and spacious, located right on the slopes. Childcare was great - reassuring communication and we received regular photos of the children - they had a great space to play which was made easy being in the building. Our trip was topped off by the excellent chalet service we received from Polly. The chalet was spotless and all of the meals and afternoon tea were very tasty, we felt very well looked after. She was great with our kids and was the ideal balance of attentive and chatty while letting us enjoy our time as a group.
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  • Exceptional Holiday

    David Robinson 31 Jan 2026

    Stayed Jan 2026
    Just when you thought VIP holidays couldn’t get better they just did! In 40 yrs of skiing holidays we have never had better chalet hosts than Jack Toby and Annabel. Food was outstanding and the wines well chosen and all hit the spot.
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  • Lovely Holiday

    J L 31 Jan 2026

    Stayed Jan 2026
    Had a great week at Bear Lodge! Awesome location, good facilities and attentive and caring staff. Shout out to: Molly Orielle Charlie Faye
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  • Muffett's family ski holiday

    Emma Muffett 31 Jan 2026

    Stayed Jan 2026
    Thank you so much for a wonderful stay. Jack's cooking was fantastic and his veggie options were very much appreciated. We have felt very spoilt. Would live to come back again in the near future.
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  • Playing in La Plagne

    Tony Wing 31 Jan 2026

    Stayed Jan 2026
    Expectations totally exceeded. The VIP chalet was superb! The meals were excellent and the chalet staff… Jack, Grace & Beth were fabulous!! Nothing was too much effort for them, extremely attentive and above all great fun to have around. Everything was taken care of with ease and accuracy. So tomorrow morning we leave after a fabulous week made super special by an amazing ski area and a wonderful VIP experience. Thank you, we’ll see you again next year
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  • Wonderful Time

    Lou Monteagudo 31 Jan 2026

    Stayed Jan 2026
    Rachel and staff were fantastic hosts. Very attentive, professional and the food was delicious!
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  • Simply The Best

    Gareth M. 31 Jan 2026

    Stayed Jan 2026
    We'd a group of 3 families, 8 kids from 4-10 and have been fortunate to stay previously in many places. However having now had our 2nd year at Bear Lodge, we cannot recommend it enough to everyone. You literally should not look anywhere else. Facilities are stunning, ski in & out amazing (and slopes suitable from complete beginners to 25+year veterans) but most importantly - team are beyond compare.. Whilst everyone was better than the next, special mention to Molly, Mia, Ben & Charlie in restaurant (plus the kitchen team (sorry didn't get any names but food amazing!). Tiffs Bar & facility team great we're great as we're the concierge team. Housekeeping team once again, simply phenomenal (we didn't get any ofthe teams names as we hardly seen them but they were like magic elves who appeared ever day when we were out plus the entire lodge is spotless, you could eat your dinner off any floor (although id still recommend the restaurant!) Finally a massive thank you to Sophie & Isobel in the bear cubs and the wider team and thanks so much for all the effort with Dan !!! Hopefully see you all soon Gareth, Rose & the Crew
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  • Fabulous week!

    Mary Riopelle 31 Jan 2026

    Stayed Jan 2026
    Lovely Chalet with the greatest Chalet hosts, Ailsa, Luca and Ella were amazing! It made our week such a great experience! The accommodations were very nice. We loved Avoriaz too. Lots of variety and great terrain with great snow conditions. The dining room table could be 1-2’ narrower. It was too wide to even pass things across, and the dining room would be much larger without the excessive width.
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  • Overall experience

    P E 31 Jan 2026

    Stayed Jan 2026
    The chalet was clean and looked after be the team. They were friendly and accommodating but the dinner mains were far too small till it was brought up. We got told we were having steak, we all received 3 small slices which we all laughed at. The next night we got told we were having monk fish curry…I got a 1 bit of small fish the size of a €1 coin and everyone was the same. Other than these issues the stay was good.
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