Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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This is our second trip to Madrisa and about ten years of coming with VIP. Skiing was great, Chalet and transport great and folks friendly. Real shame that far from the video where it’s all about attention to detail, our chalet was dirty and there was only a glancing nod towards cleaning or doing anything beyond the minimum. Our fireplace was dirty when we arrived and stayed that way all week but no fire offered. No tea in bed, not a fluffy towel in sight. Nice kids running the chalet but clearly no leadership. Gone by 8.30 pm every night and we cleared the table. Got yogurts by Wednesday and even some mints by Thursday. Is it end of season syndrome or have VIP lost it? So sorry to post such a disappointing note.
Thank you for your review, which we have taken onboard. I apologise that your holiday was not up to the standards which we promise and our guests expect. I hope we will have the chance to prove that your experience is not typical of our holidays, which we take great pride in delivering. Catriona, Marketing Assistant.
Our holiday experience here in Mariefleure was sensational . We liked the family friendly staff and how they would greet you every morning in a nice way. There was a big selection of delicious breakfast, the hosts were great cooks and dinner each night was delicious. The rooms were a little bit small but the beds were comfortable !! It was relaxing to have a hot tub and the cinema room was excellent and used a lot ! Everyone worked really hard to make our holiday very relaxing and enjoyable. The in ski fit service and shuttle bus to and from the slopes were fantastic and really appreciated.
A great week for all ages, grandparents, parents and children. La Petite Ferme suited everyone and cooks and nanny were first class. All very well organised.
Massive thank you to Hannah for being a great chalet host all week. We had amazing food and delicious cakes every day and she was always very accommodating. The brilliant standard of food never ceased to amaze us and our bedrooms and living area were always clean and tidy. Beyond this, she was great company and always knew when to chat! Overall, she was an excellent chalet host and did a fantastic job making our stay very enjoyable.
from the moment we were met at the airport by Dave we knew we were in good hands. He immediately made us feel so welcome and was very relaxed but efficient. On arrival at th chalet we were welcomed by Georgia who immediately made us feel that nothing was too much trouble. The bed combination was immediately changed to our requirements without any hassle. Throughout our stay the food was delicious and th chalet kept tidy and clean. The chalet is functional - the bedrooms are large but a touch Premier Innesq. The family room is large and great for family get togethers. The guys were able to ski from chalet when enough snow and the buses run regularly past chalet in both directions. Overall the whole VIP Ski experience was as impeccable as ever and Dave and Georgia were just the icing on the cake - their infectious personalities and great local info - not to mention the private guitar concert (:)) - made it all a very special holiday.