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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Great Spring Skiing

    Hilary H 13 Apr 2019

    Stayed Apr 2019
    We really enjoyed our first visit to Lech. The hotel was well run, the food was great and the staff were all friendly. The ski storage arrangements were very convenient as we could leave our skis at the rental shop right next to the slopes. Our ski-guiding day with Sam was good fun and allowed to explore a wide area even though visibility was poor. We are looking forward to our next visit.
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  • Taiga lodge fun

    Jane Catley 13 Apr 2019

    Stayed Apr 2019
    A great week thank you Mollie and Jimmy for being such considerate hosts
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  • Sue - Richmond

    Sue Milton 13 Apr 2019

    Stayed Apr 2019
    This is the first time that we have used VIP- Ski although have used a number of different ski companies over the last 20 - 30 years. We were very impressed with the service throughout - excellent food, comfortable accommodation, friendly and attentive staff and well organised ski guiding. We will use VIP-Ski again!
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  • Dad's and boys ski trip 2019

    Steve West 13 Apr 2019

    Stayed Apr 2019
    Overall we had a really good week and the snow/resort was excellent! The Lodge itself was a little tired in places and the road facing rooms were a bit noisy on some nights, as were the family above on occasion! However, the Host we had (Nieve) was excellent, she prepared some lovely meals and really made us feel welcome.
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  • BRAND NEW FOR 2019/20

    VIP SKI Team 12 Apr 2019

    Stayed Apr 2019
    As Loft 3 Aspen House is brand new for the coming season we have no previous guest comments to share at the moment. Naturally we think the chalet is worth 5 stars as we would not have offered it to you otherwise, but please come back later in the year to see what our first guests thought of the chalet and their VIP SKI holiday
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  • Great Chalet, Superb Chalet Hosts!!

    toni Young 09 Apr 2019

    Stayed Mar 2019
    The chalet is lovely with beautiful views from the large picture windows in the open plan living area. This area is very nicely furnished with comfy sofas and a nice log burner and a huge balcony overlooking the pistes. I can`t speak highly enough of our lovely chalet hosts Bethan and Kate. They are bright, personable, hardworking girls. Sadly I was very ill for the whole of my weeks holiday with a nasty virus that I picked up at home so I didn`t really eat much but everyone else said that the food was really good. The girls really went out of their way to do anything and eveything to try to help me but unfortunately this just wasn`t my holiday. All of the VIP staff are a credit to the company from everyone in the UK to everyone in resort, we don`t intend to ever ski with another company. Oh, one last thing, this chalet is in a second to none ski in/out location and apart from me everyone had a really great week.
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  • First ski holiday with infant surpassed all expectations

    Ellen L 08 Apr 2019

    Stayed Mar 2019

    This was our first ski holiday with our 14 month old son and VIP Ski went above and beyond to make sure that all our needs were met. I was slightly anxious about bringing our son on this type of holiday but it was so easy to ensure that all the equipment he needed was pre-ordered, and it was great being able to speak to people with any questions I had before we left, as well as getting advance information about the nanny we had booked. When we got to the resort our chalet host Niamh was fantastic in making sure that our son had all the food he needed, and very accommodating in getting his tea ready before the main meal later in the evening. We decided to get a nanny through VIP Ski so that we were both able to get out and ski together, and it was the best decision we made! Elise was excellent, she was so good with our son and that really made the trip for us. It was our first experience of using nanny services on holiday so I was not too sure what to expect, and she was so professional and a very safe pair of hands. She took him outside every day on little outings to the park, soft play, the petting farm etc and even brought him up the mountain to meet us one day. We cannot speak highly enough of her and the service provided by VIP Ski throughout. We will definitely be back!

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  • Great stay

    Rob Hall 08 Apr 2019

    Stayed Mar 2019

    The chalet was nicely fitted out and had a great location. The hosts (Robyn and mark) were excellent - the perfect balance of friendly, interesting people and efficiency. The food was very good and the chalet very clean. Our nanny, Chloe, was also great - our son and daughter loved her.

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  • ski 2019

    elizabeth hemmings 07 Apr 2019

    Stayed Mar 2019
    what a fab week , hotel was very comfortable with lovely rooms sauna and wellness centre pure luxury and staff just amazing nothing was to much trouble all happy and cheerful making our stay a real treat special thanks to Dan andLibby for wonderful taxi service to bludens looking forward to another cracking week next year .
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  • Our time at Eden west

    Melanie Richmond 07 Apr 2019

    Stayed Mar 2019

    The location of the chalet is perfect and the resort is fabulous for all levels of skiers. However we were disappointed with the cleanliness of the chalet and the standard of food. There was also a lot of coming and going of VIP staff without knocking and any reason on for thier visit, these were not our staff. Our chalet girl was always friendly and helpful. We have had a great holiday but compared with previous luxury ski companies we have used previously, it was not to the standard we expect

    Thank you for your feedback, which we have taken on board. It's great that you enjoyed the chalet's location, but saddening that our service was not up to the high standard which we aim to deliver to all guests who entrust us with their ski holiday. I hope we will have the chance to welcome you back in the future and demonstrate that this is not typical of our holidays. Catriona, Marketing Assistant.

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