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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Beautiful Avoriaz

    Hatul Shah 20 Apr 2019

    Stayed Apr 2019
    A great week in Avoriaz. The chalet is well appointed and fantastically located (opposite the lifts, within a few mins walk of the ski schools, 2 mins walk from the restaurants/bars). Mike and Neave were lovely hosts with excellent culinary skills. Downside - its a large building so VIP are at the whim of the building manager when things go wrong (we were without hot water for 1.5 days...). An excellent resort for beginners/ intermediates.
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  • Amazing experience

    N HB 20 Apr 2019

    Stayed Apr 2019

    Incredibly helpful VIP staff, drivers very knowledgeable and nothing was too much effort. Chalet hosts were exceptional - delicious food, so friendly and brilliant with the kids!

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  • Great first visit to Val d'Isere

    Richard White 20 Apr 2019

    Stayed Apr 2019
    Impressive service as ever from VIP SKI. Very good food at breakfast and dinner, nanny service just right for the children, all staff lovely, and concierge pick-ups prompt and very useful in a large resort like Val D'Isere.
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  • Great chalet and holiday

    Victoria Sisson 20 Apr 2019

    Stayed Apr 2019
    We had a great week, mainly because we spent most of our time in Chalet Hotel Bellevarde next door, where service and facilities were excellent. Chalet Merlot itself was also very nice but unfortunately our staff were only semi-engaged at best. They were entirely absent by the end of the week, and late and vacant for the first half. In summary a great chalet, if you have a different couple running it.
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  • Wonderful introduction to a family skiing holiday

    John Ardern 20 Apr 2019

    Stayed Apr 2019
    We were a first time skiing holliday family, arriving both with excitement and trepidation. Being a member of a large group would normally make things challenging but the organisation of the concerige helped massviely. Arriving late in the season staying in Chalet Merlot I felt that Dan and Yaz may have been feeling the effects of a hard year. Requests were not necessarily met with a 'I will see what can do' but a no. As we were out here over our daughters birthday this was a little disappointing but merely a stumbling block. The nannies were for our family the best part of the week. Annie looked after our girls and was outstanding. All four nannies did an exceptional job and allowed us to kick back and relax in the knowledge that our girls were being looked after brilliantly. It's been an excellent first ski trip and we will be back The Ardern family
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  • Perfection

    Ben Dover 20 Apr 2019

    Stayed Apr 2019

    I think that i know what im talking. This is great, recommened to go here. Der girls are best chefs ever.

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  • Lovely chilled times

    Ayla Barutchu 20 Apr 2019

    Stayed Apr 2019
    Great food and friendly, accommodating staff... What more could one want. Thanks for the lovely times
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  • Good, with some minor disappointments

    J L 20 Apr 2019

    Stayed Apr 2019

    We had a great time, thanks to excellent travel arrangements, to the organisation in resort, and to the friendly, kind staff. However, I thought the room cleaning was a little superficial. The bathroom cleaning was thorough. A few of the meal courses were not as hot as they should have been.

    I'm sorry that you found a few aspects of your stay not entirely up to scratch, and hope that we can welcome you back next year to show you that this is not typical of our holidays. Catriona, Marketing Assistant.

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  • An absolutely fabulous holiday, perfect in every way.

    Sam and Cody and Darryl Bowman 20 Apr 2019

    Stayed Apr 2019
    Humphrey and Lauren were truly perfect in every way, delicious food, thoughtful at all times and very caring. Thank you!
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  • Fabulous week

    Miles Greatrick 20 Apr 2019

    Stayed Apr 2019
    A fantastic holiday made excellent by a great enthusiastic host! Food was brilliant and shuttle service was very efficient.
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