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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • A great family week in The Farmhouse

    C P 20 Apr 2019

    Stayed Apr 2019
    We have had a lovely stay at The Farmhouse. It has been suitable for every member of our group, ranging from a 3 year old to 60! The staff have worked professionally, efficiently and happily assisted with any requirements. The food has been of a high standard and ample available. We cannot fault our chalet hosts, Rachel and Chris. Thank you. The only thing which we felt was a negative was that the VIP bus service in the resort was not granted to parties staying within the town. With young children this was disappointing.
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  • Fantastic last week of the season

    Giles Fisher 20 Apr 2019

    Stayed Apr 2019

    Lovely chalet in a great location at the bottom of town. The whole team of drivers and managers were great and a special mention must go to our host Jaz. The catering and all the little extra touches were top notch, and very much appreciated. We will definitely return to VIP-chalets, a high quality and reliable experience delivered by a dedicated, friendly and very professional team

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  • Bright's Abroad

    Giles Bright 20 Apr 2019

    Stayed Apr 2019
    The VIP Val Di'Sere ski experience was very good. Our hosts Rory and Charlotte were not only a lovely couple, their service was both professional and exceptional. From the outset Rory and Charlotte were friendly, welcoming and attentive. Their cooking - breakfast, afternoon tea and dinner was at the standard to be expected in a fine hotel or restaurant. Best of luck you two and thank you for making our stay so enjoyable.
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  • Good bar a couple of shortfalls

    C P 20 Apr 2019

    Stayed Apr 2018

    Excellent airport and transfer service. Extremely welcoming,friendly and attentive staff. Spacious rooms and comfortable beds. Great equipment hire...well organised. Unfortunately daily cleaning of rooms left a little to be desired in terms of thoroughness...very mouldy shower seal. The food as well was positioned as being a fine dining gastro experience but high tea was very 'samey' every day with dry bland cakes, over baked cookies and dinner was poor with food being cold and tasteless on more than two occasions. Breakfast was lovely every day with lots of choice though. I would recommend VIP as there are a lot of positives however the negatives I found extremely disappointing.

    I'm sorry that you didn't find the food at the Hotel Theodul was to a consistently high standard. We pride ourselves on our catering and it's disappointing that you were let down. I hope we can prove that this is not typical of our holidays in the future. Catriona, Marketing Assistant.

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  • A wonderful holiday

    N V 20 Apr 2019

    Stayed Apr 2019
    We had a fantastic time and were hosted immaculately by Tara who was incredibly efficient and relaxed. The chalet is very well located and super easy to reach all of the slopes and shops. The pick-up and concierge service were a real bonus and we would recommend VIP once again. Many thanks for a fabulous week.
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  • Amazing Spring Skiing

    S A 20 Apr 2019

    Stayed Apr 2019
    We travelled on our annual ski holiday as a family of 4 which included 2 children, for our 10th trip with VIP. Everything was effortless from beginning to end. Sam and Charlie were our ski hosts who were truly amazing. They made our stay super comfortable, with delicious meals, mouth watering desserts and afternoon tea. The kids meals were a hit and went down well and they enjoyed hanging out with Sam and Charlie. The only negative is that the chalet interior is somewhat dated and tired looking - the lounge could do with an update and would be a tight squeeze for 8 people. However is very comfortable for 4. The other gripe to add is that we were waiting at one point for 40 minutes for a taxi after ski school. It's obviously a busy time as lots of children finish their lessons at 12 but at peak times more drivers should be made available. The taxi allocation does need addressing. Otherwise it's been very reliable. The weather was hot with great snow to top off an exceptional week to remember. A great big thanks to the great duo Sam and Charlie who made this a 5* experience!! See you in Dec. Lots of love, the Ahmed family x
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  • Great chalet hosts, managers, drivers, nannies - but a few hiccups....

    Ben Tucker 20 Apr 2019

    Stayed Apr 2019

    Chalet hosts Jack and Giles were absolutely fantastic, providing delicious meals and great service. Millie also was amazing, nothing was too much trouble and a proper VIP experience. Drivers and Nannies did a fantastic job too! Few suggestions for improvement: Manage expectations around number of people allowed to use the pool. We were told it was us and one other chalet whereas in fact 4 chalets were using it. Concierge service was fantastic, although good be improved (helping more with yoga classes,etc) Provide enough bath plugs for all the baths. Weird suggestion, I know, but the toilet roll was v v basic - everyone prefers a nice triple ply....

    Thank you for your feedback. We're always looking for ways to improve and will take all of your comments on board. Catriona, Marketing Assistant.

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  • Really good

    Keanan Eltaweel 20 Apr 2019

    Stayed Apr 2019
    The bedrooms and catering was fabulous and so was the food and its in a really good location and the lounges are ridiculously cosy but the one thing I will criticise is the table design, it's really wobbly so if you accidentally lean on it it tips to one side and everything falls of and the dinner table it's really wide and big do if someone asks for e.g. water or something you have to stretch you're hardest, and the chalet hosts are very nice and there cooking is AMAZING, and this is the best chalet I've ever been in.
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  • Amazing week!

    Caren F 20 Apr 2019

    Stayed Apr 2019
    Skiing was phenomenal, chalet great with the most breathtaking views ever! Mark was the perfect host and along with Chelsea they made a great team. VIP made everything easy as always - often it is the little things that make a huge difference. Thank you for another unforgettable holiday x
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  • VIP and Lech rock

    Lorna Marchant 20 Apr 2019

    Stayed Apr 2019

    This was our first holiday with VIP ski and in Lech and neither disappointed. The VIP ski team did everything they could to make it a perfect holiday ... They did all the extras like taking our luggage to our room, morning hot drinks to the room, providing ice packs and walking maps when injured and could not ski, welcome drinks and canopies and the same at the end of the week .... Nothing was too much trouble To top it all we had the lovely Cat Wheatley and Graham Bell guiding us around the slopes and entertaining us with a presentation and awards This skiing holiday will be hard to beat!!!

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