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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Xmas holiday with VIP Ski

    Karl Dunnachie 28 Dec 2019

    Stayed Dec 2019
    This was our second time staying with VIP ski and the service was exceptional again. Grace our chalet host was excellent and provided a brilliant range of cooked meals through the week. Grace was brilliant with the children and took care of all our needs. The chalet was in a good location for acces to the lifts and was very modern with breathtaking views. The only downside to the chalet is it on a busy main road with lots of people using the lay-bys outside. VIP offer a shuttle service in resort however this proved difficult on some occasions with pick ups in the afternoon not always available. I'm sure this will be rectified and the staff were very apologetic about any issues.
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  • Outstanding !!

    Michelle Braybrook 28 Dec 2019

    Stayed Dec 2019
    Holiday of a lifetime... Terrific resort, fantastic skiing and super chalet. Claire & Jake were fabulous chalet hosts, nothing was too much and they made us feel so welcome from the outset. The food was wonderful - we would like to take them home with us!! The whole team were so friendly and accommodating, we have had a fantastic time. My only request would be a more comfortable mattress for when we collapse in bed at night. The current mattresses are very hazard after a long day smashing it on the slopes (read: follie duce)
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  • Family ski holiday

    Olivia Lall 28 Dec 2019

    Stayed Dec 2019
    We were received at the airport by staff, who were welcoming and organised. They helped us with our bags once outside the airport and delivered them to our chalet; this helped us in particular as the journey was made with many children. Although the bus itself did not have a functional loo, there was a comfort break on the way, which was needed. It would have been a nice touch to have some basic sandwiches on the bus for us but it did not spoil the trip. Piers managed to retrieve a child's Nintendo Switch which we were hugely grateful for, it saved his holiday! Once at the chalet, the location was superb and worth the premium paid. It was super convenient! There was enough space and bathrooms for everyone. The chalet staff, Yas and Will, were first class, super helpful, great cooks and polite at all times. Whenever we needed anything they went above and beyond to help, including getting skis and boots on for the kids at the boot room when needed and then again right to the ski schools which could not have been more conveniently located right outside our main building door. When we forgot things they ran back and got them. In short they did a lot that was not part of the mandate. We massively appreciated Will's help carrying skis to the BabyGreen button lift too! Nothing was too much trouble. Ella from SKI VIP also helped to sort out an issue one of our group had with Oxygen on how they were schooling one of our kids. It left all of us feeling really grateful that we were not alone and there was a sene of fairplay thereby leaving us to carry on enjoying the holiday. Yas and Will made a huge effort with the Christmas lunch and it was greatly appreciated by all... Afternoon tea was always superb and the canapés and three course meal was delicious every night! We Would definitely recommend and book again.
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  • Christmas week

    Deborah Coen 28 Dec 2019

    Stayed Dec 2019
    The chalet location is superb and our chalet hosts - Lauren and Charlotte - were very personable and welcoming. They chatted easily to our teenage girls and gave us valuable information on what a season entails. The girls have produced great food and they were accommodating of a last minute change in numbers for one night. They made our friends feel part of the group and not as if they were being put out. The chalet is comfortable in a rustic way as per the way it is advertised. Just one niggle - the chalet wifi was really sporadic. Overall we have had a really good time and would recommend the chalet and our hosts to friends.
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  • Éden East Christmas

    C C-S 28 Dec 2019

    Stayed Dec 2019

    First class in every respect. Fabulous chalet, delicious food and charming & attentive hosts. A great way to spend a family Christmas.

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  • Second stay - lived up to our expectations!

    Clare Bradbury 27 Dec 2019

    Stayed Dec 2019

    This was our second holiday with VIP at Hotel Theodul. The staff were fantastic. Enthusiastic, interesting and interested in those around them. Our 9 year old daughter was unwell when we arrived and the very kind and lovely Gabby looked after for her for two days. In fact Gabby was so lovely that it was a struggle to then get her into ski lessons. VIP are slick and professional and every aspect of our holiday was seamless and fantastically enjoyable right down to getting our ski gear at Strolz which is the least stressful way to get ski hire we have ever experienced. Our rooms were clean and tidy every day. Afternoon tea was always a joy and even when there had been a hiccup in the kitchen, Sean, Alex and Will (A) were professional about communicating with us. Food was delicious, the wine plentiful and the atmosphere in the hotel really friendly and welcoming. Thank you for having us again Hotel Theodul and good luck for the rest of your season. The Bradbury's

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  • Exceptional holiday at aspen house!

    Suha Auchi 25 Dec 2019

    Stayed Dec 2019

    We have had the most fantastic 2 week ski holiday at aspen house in Val disere. VIP have always been brilliant at looking after all or needs. But this year Angus and Jack really outdid themselves! They were without a doubt the very best chalet hosts we've had in our nine years coming to Val! They were so incredibly helpful and always super friendly and accommodating - our 4 kids absolutely adored them! And the food and catering was second to none! They made Christmas extra special for us all and our trip all the more fun and memorable! We simply can't rate them highly enough! Thank you so much Angus and Jack and VIP!

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  • Best Ski Experience So Far - First Trip with our 9 Month old

    H Freegard 25 Dec 2019

    Stayed Dec 2019
    Where to start! This holiday is simply the best one we’ve had so far and it wasn’t because of the slopes, although they were pretty good too! VIP offer a slick service from collection at the airport with a no stress transfer! We were particularly anxious this year traveling with a baby for the first time but there was no waiting around or confusion, lovely Angus and Stephan greeted us at the airport and got our luggage on the coach and we were off! A lovely lunch spread awaited us on arrival, being vegan we were a little worried that there maybe limited catering for us but we had nothing to fear! :) after lunch our bags were delivered to our room and we had time to settle in, then we met the nanny, Angela, who was the most lovely lady and whom was very excited to meet our little one! She put our worries to rest and we looked forward to having a little time to ourselves for the week! Frank had our lift passes ready the first night with the lift being 30metres away and you can ski in to the boot room/sun terrace-bar area at the end of the day. This resort is not for beginners as there are no green runs and the blues have some near red sections - fantastic for snowboarders and intermediate skiers with little to no flat spots. Fantastic for vegans as we found somewhere to eat in every location. The hotel is a lovely, authentic hotel - the rooms are very quiet with no noise being heard through the walls/ceilings with only the usual corridor noise being heard through the door. ALL of the staff are amazing, they are more than happy to chat to you and cater to your every need and question! The catering is exceptional, there is a 3 course meal choice each night which you book the night before including a vegetarian/vegan option and each night we were wowed by the chef! I wish they could come home with us! Dinner comes with a selection of 9 wines red/white/rose - however no beer which is a bit disappointing as my husband would of preferred one beer instead of a whole bottle of wine! The baby food was cooked fresh everyday with a varied choice of mashed, purées and finger food (cutlery for toddlers is provided but not really suitable for babies, fortunately we brought our own) The bedrooms were super clean and were made up each day to a very high standard and they arranged this around the baby’s nap times. The hotels hot water was a great pressure and having a bath and a balcony was a fantastic bonus! The childcare was amazing with him playing in communal areas with activities including messy play, painting, playing in the snow, walks, song and music time and much more!! Angela kept in regular contact with us during the day with updates via whatsapp- she really did put our mind at rest! Afternoon tea and cake was fantastic also! We were provided with a vegan option each day plus soy/almond milk and a selection of different teas - heaven! We didn’t use the spa facilities as we had our hands full with the baby so can’t leave feedback for this. The boot room is quite small but we didn’t have to wait long to get in there in the mornings. Areas for improvement: Black our blinds/curtains in the bedroom More vegan cooked options for breakfast (Hash browns/sausages/avocados ) Vegan cheese board is missing - we didn’t mind this but some people might like this or an alternative after dinner spread!
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  • Penthouse 2

    C G 23 Dec 2019

    Stayed Dec 2019

    We have had the best week with Emma in Penthouse 2 and wish we were staying longer! The food was absolutely delicious and so much of it! Emma was wonderful and took all our demands and nuisances in her stride. The penthouse is brilliantly located and you will struggle to get bored of the stunning views.

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  • Great service throughout

    Chris Hale 23 Dec 2019

    Stayed Dec 2019

    Lovely chalet. Chalet girls were great - super helpful and prepared some great meals. Having a driver on call was amazing - made the usual kid related faff so much easier. Oh and the skiing was superb!!

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