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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Just the job

    Sarah Blow 14 Feb 2026

    Stayed Feb 2026
    Lovely holiday and well looked after by all Bear Lodge staff. Bear lodge has great facilities and couldn’t have asked for more.
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  • Excellent, however ....

    Dudley James 14 Feb 2026

    Stayed Feb 2026
    We were pleasantly surprised by the whole Graciosa experience; we were a little nervous that such a large number of chalets together might not work, but it did. Boot room facilities etc all good. There was excellent sound-proofing in the rooms and between the suites. We thought the pretend wood fire was a little "naff"; one of the best parts of any chalet holiday is seeing which of the chalet hosts is better at building a log fire! Main "criticism" of the seating area layout was that it doesn't lend well to conversations, and you feel like you're sitting in a waiting room. We self-drove, and were a little surprised to find out after being shown where to park in the underground car-park that in fact we'd been told to park in a private space! Neither did Charlie let our excellent hosts Cam and Eleanor know that we had arrived on site.,which they would have appreciated., and sometimes we found he was either really friendly or quite curt. Hosts and drivers however all had excellent inter-personal skills and could not be more helpful. We have stayed with VIP for ~ 20 years; this year's food / cooking was amongst the best we have had, but it seems as if the chalet team have stopped doing a few things which had always previously happened. The welcome talk was brief - no discussion of ski in / out options, no offer of morning tea/ coffee ( we never go for it, but our friends who came with us do), no discussion of whether beers / drinks in the fridge need to be paid for ( was always used to having to do this) and no discussion about the lift passes. We later found that the La Plagne app was very useful, and recommendations to photograph ski pass / receipt and upload to the app would have been appreciated. We also found that the evening menu was not written up; previously all hosts had jotted down the menu on the Welcome note alongside the cake and bread for afternoon tea. In comparison to previous chalets, we were not expected to vacate the dining table so they could set the table for breakfast. Must say, we preferred that, but had the sound proofing not been excellent, it might be more noisy in the morning when table being cleared and set ??
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  • Great holiday from booking to saying goodbye at GVA.

    Mark Sargent 13 Feb 2026

    Stayed Feb 2026
    Second holiday with VIP. This time celebrating 2 x 60th and 2 x engagements. I gave VIP the details of what we required and they gave us a good number of options. Chose La Plagne. Booking process and communications before the holiday were very good. My multiple questions answered in good time. Pick up in GVA was smooth, as was the transfer. Great welcome into our chalet with the amazing host Yaz, with a special "You've just got Engaged" cake waiting for us, a really nice touch! Beautifully appointed chalet. Fixtures and fittings by well known, and top quality brands, no expenses spared. Rustic wooden cladding was very nice, but we were warned about the risk of splinters and most of us got one or two. Perhaps the bedside tables could be doing with sanding smooth: I managed to get a splinter under a finger nail when hunting for my specs one morning, owch! Food: A very high standard and we particularly appreciated the pre-trip options choice (one non fish eater) The only down side was, there was too much! (Damned if you do, damned if you don't) I managed to clean every plate, but many of our party struggled. We feel that some of the meals weren't too well balanced. Maybe a few lighter starters. But I am just being picky! Drinks: great choice of wine and very well stocked "residents" fridge. Our only real complaint was the limited non alcoholic drinks. Pre trip, I had specified that my wife doesn't drink and had asked for a few alternates, but there was only coke and tonic. We'd asked the same last year and she had a good choice of Fever Tree flavoured tonics. This year, some extras were bough and I had to pay 20E for them (less than 2 x Guinness on the piste) We actually didn't drink much wine at all, too knackered from snow sports, so it seemed a wee bit petty to charge for a few bottles of tonic. Ski Room: Wow. So good, warm, dry, coffee, water and even a ski rental shop. Having paid for 6 adults to come away and being a bit of a cheapskate, I'd rented from Ski Republic in town, to save a few £££. In retrospect, I think it was a false economy, the effort of finding the shop and then getting some pretty tired old equipment, wasn't worth it. Concierge service. What a brilliant team you had doing that. Nothing was too much trouble, Ben was a star and such a nice guy. One day a few chaps from Les Arc were over and they too were great: One of our party didn't take to skiing, so your guys were extra helpful in suggesting alternates and taking her there. Quiz and Bingo: Again, Ben a great host and we won both events! Monta Rosa Mob rules ;) Even took a winning bottle of bubbly home for the soon-to-be weds to celebrate with. Location: Hard to beat Ski School. Our 2 x newbies took lessons with Oxygene and 1 loved it and came on really well. The one who didn't like a group lesson, switched to 3 x private lessons and Oxygene were able to transfer the group lesson payment to private, which I thought was very good of them. When our newbie decided not to ski her last 2 lessons, my wife took them instead. So refreshing to find a flexible company! Eating out: We took the recommendation of eating at Chez Marie and weren't disappointed. Roll on next year when it's just me and Mrs S to for me to pay for. Thanks for an amazing holiday. Your staff appeared to genuinely care! I had a load of good pictures to upload. Only allowed 4?
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  • The perfect ski holiday

    Xanthe Weir 12 Feb 2026

    Stayed Feb 2026
    Our family of 4 adults had a wonderful experience with VIP Ski. The office team were great at helping us with our booking. The Oxygen ski hire guys were extremely helpful and conveniently located in our building. Our suite was perfectly appointed, beds super comfy, fixtures and fittings all brand new and the hot tub on our gorgeous balcony was a special treat. The views were amazing too. Ski in ski out was perfect. Our chalet host Alex was wonderful, an exceptional cook, super friendly and always helpful . Fun to have around and a really nice person. A great source of knowledge about the best runs etc too. All the other VIP Ski staff we met were equally charming and helpful- a stand out team. Couldn’t recomend highly enough.
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  • Excellent chalet in an excellent resort

    Anne F 11 Feb 2026

    Stayed Jan 2026
    We had a great holiday with VIP SKI - from the outset they were helpful and attentive to all our needs. All the employees were a credit to you. Our chalet was nicely kitted out with good sized rooms and right on a slope so it really was ski in and ski out. A couple of tiny bits of feedback to help improve ... we had a few maintenance issues - nothing major but maybe there should be a weekly maintenance check? Additionally we thought it might be useful to put the menu out in advance - as an example our chalet host spent hours making "specials"for breakfast which we hardly ever ate so it seemed a waste of his time and money. Finally we have been in other chalets where a weather forecast is displayed - its always useful if that was something you could do. These are tiny tweaks though - it really was a great week.
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  • Absolutely amazing!

    Louise Cuff 11 Feb 2026

    Stayed Feb 2026
    An awsome ski hoiliday! The chalet was perfectly placed right on the slopes, the accomodation was spectacular, with plenty of room and a great social area. Thr chalet staff were exceptionally attentive and very friendly and the food was fabulous. I will definetely be going back!
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  • Gluten Free

    Kevin Higgins 10 Feb 2026

    Stayed Feb 2026
    I really enjoyed our ski holiday in La Plagne with VIP Ski but, as a coeliac, a particular highlight for me was the Gluten Free menu that was provided throughout the week. This was helped by having another Guest who was Gluten-intolerant that allowed all-GF food for our whole group of 5. The cakes and cookies were delicious and the range of foods for dinner was varied, filling, and very enjoyable. Many thanks to Jai and Tom, too, for their care in avoiding cross-contamination!
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  • Oso

    Jillian StenhouseSimpson 10 Feb 2026

    Stayed Feb 2026
    We have just returned from Bear Lodge where we stayed in Suite Oso. Our Chalet hosts James and Katie took great care of us and were helpful, polite and hardworking, they did everything they could to make our stay perfect. Including switching the menu on days we didn’t like things and catering to our fussiness without issues. The location is genuinely perfect and the ski room is well thought out and makes life so much easier being able to ski straight to the slope from the door. My only negative feedback would be that the staff will just come in your accommodation ad-hoc and unannounced, not the chalet hosts but the managers who whilst we were there came to do a chalet check, a kitchen audit and popped in twice to see how we were, not a bad thing but they just walked in and we would have preferred if they had knocked or rang the bell ! it just made us a bit on edge as we were expecting someone to bound through the door at any moment!! we also had a leak coming from the upstairs shower into one of the bedrooms and the maintenance just came in and out to try and work out where it was coming from. Lastly we had asked the concierge to arrange a couple of things which they said they would do and they did not, and no follow up or mention was made which was just a bit disappointing. all in all we had a fantastic experience and it’s clear how much work and effort from the chalet hosts goes into making everything perfect for guests.
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  • Fantastic experience

    Amy Smith 10 Feb 2026

    Stayed Feb 2026
    Aspen house location was fantastic, all vip staff from the very start of our trip to the end were amazing. Staff at the airport and to the chalet offered us refreshments support with cases, on hand as needed. The chalet host Elsa was superb catered for my coeliac and nut allergy brilliantly and always checked we were ok with the meals beforehand. The accommodation was clean, welcoming and the facilities were also not overcrowded and well maintained. Overall the experience was fabulous as a group of 4 we would recommend and will be looking to use vip ski again!
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  • Fantastic Week Away

    M Hanning 09 Feb 2026

    Stayed Feb 2026
    Our trip, start to finish, was exceptional. The level of service offered by all staff members was outstanding - we couldn’t have been looked after any better. Sam, Mima, Polly and Thomas were incredible chalet hosts who cooked amazing food throughout and were always willing to help with any questions we had. I couldn’t recommend them enough. We also booked our 11 month old into Bear Cubs for the whole week. The staff were beyond impressive with their care of him in what was his first ever ‘nursery’ experience. I would recommend them to anyone travelling with kids.
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