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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Great service great location . Chalet a little disappointing

    Kim Elliott 27 Jan 2020

    Stayed Jan 2020
    Good points our chalet host Gemma was fantastic, the food was of a really high quality ( better than the restaurant we ate un on her day off ) she was very friendly and professional , the morning wake up drink was lovely . Ben the resort manager was also very helpfully and tried to help with our shower issue ( see below ) albeit unsuccessful. The shuttle service to and from the slopes was very good. The hot tub was amazing and very well maintained . Bad points the chalet was a lot smaller than it looked on the web site. The chalet although advertised for 4 people ( 2 couples ) the 2nd bedroom is really a childs room . The 2 single beds are very narrow and the room is very small . More of a problem was that there is no shower in the en-suite. There is a shower attachment but it is not above the bath so we had to share the shower in the other en-suite ( there is no door to that en-suite ) so the other couple had to vacate whilst we used their shower . A simple solution is to fix a shower holder in the wall of the 2nd bathroom . As a. VIP accommodation each bedroom should have its own shower . I would return to this chalet but only if the shower issue was sorted out . All in all a fantastic holiday I would definitely use VIP again .
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  • A great week

    P W 27 Jan 2020

    Stayed Jan 2020
    Impeccable flights and transfers, and a lovely, comfortable hotel - a great addition to the portfolio. Location is excellent once the way home has been mastered, and really makes it easy to enjoy the whole Arlberg area. Friendly and attentive staff throughout. A much appreciated feature was the full breakfast on departure day, and the civilised timing.
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  • Excellent stay with great hosts

    Steve Merritt 27 Jan 2020

    Stayed Jan 2020

    We had a great time at Club chalet and the whole team looked after us extremely well. Thank you & well done for making it a memorable stay

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  • week in Austria

    Tricia Donald 27 Jan 2020

    Stayed Jan 2020
    Location excellent and staff very friendly and helpful. Spacious room with comfort . Breakfasts excellent , Tea not great with very poor cakes and hard biscuits. Dinner trying to be good but menus need to be more balanced and more vegetables. Not as good as other chalets. Ski room too small for the number of guests. No space to put on boots so used corridor outside. Sadly we were forgotten on the last morning as breakfast was cleared away, despite us saying we would be there at the usual time of 8am as we were not leaving till 11am. However a good holiday ! Thank you
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  • Aspen House 5 Val D'Isere

    Liz Williams 27 Jan 2020

    Stayed Jan 2020

    This was an excellent holiday for several reasons. The resort is beautiful with so many runs for different abilities and varying conditions. The town is great place to go to out to in the evening with lots of shops and lovely bars and eating places. Most of all the chalet and our host Jack were superb. The chalet was of a nice size and it had only been open a few weeks so everything was lovely. It was warm, beds were very comfortable and the shower magnificent after a long day on the slopes. Then we come back to Jack, our chalet host. He was excellent in every way. He couldn't have done anything more to help all of the guests. His cooking was superb. The food he cooked was brilliant. He was very personable and kept us fed and watered to a very high standard. The recipes he undertook were very well balanced and portion size excellent. Good standard of wine as ell. All of the VIP staff were very helpful and would assist you in any way that you needed them.

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  • Fabulous staff

    Kate Church 27 Jan 2020

    Stayed Jan 2020

    We stayed in Bellevarde Club It was perfect. Staff and food was fantastic Chalet is just lovely We will come again. I can not fault the service and all the staff were so friendly and cheerful. Thanks for a wonderful experience

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  • Excellent

    R R 27 Jan 2020

    Stayed Jan 2020
    Chalet hosts Duncan and Lyv were friendly and professional. Beautiful chalet and food. No complaints!
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  • Awesome week!

    James TG 26 Jan 2020

    Stayed Jan 2020

    Thanks for another amazing week at Indiana! Our favourite chalet delivered another great holiday with a fantastic week of snowboarding. Clare and Jake were incredible hosts, always going above and beyond with great meals, cakes and quality breakfasts! Thanks for a top holiday!

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  • Great chalet and location

    Southdown Sliders 26 Jan 2020

    Stayed Jan 2020
    A good week. The chalet is in a great location for the slopes. Staff were very accommodating and listened to any requests. Our group of 14 made the chalet our home for the week. We always had two chalet guys for the cooking and cleaning but in reality a third person would help raise the bar in service and efficiency. Well done to the guys for looking after us.
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  • Great trip

    James Clowser 26 Jan 2020

    Stayed Jan 2020
    We had a great trip which lived up to our experience from previous VIP Ski trips. Chalet was always spotless and food was amazing including the afternoon cakes. Two of the group had a birthday while in the resort and birthday cakes were made. Staff were also very friendly and helpful at all times. Thanks very much and I'm sure we'll be back.
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