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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Excellent week

    N C 01 Feb 2020

    Stayed Jan 2020
    The holiday started with a warm welcome, we had great hospitality from James throughout the week, and the chalet was well equipped & super comfortable. Nothing was too much trouble for the VIP team, in particular George the Chalet Manager! Huge thanks for an excellent week.
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  • Just Perfect

    Catherine & Bruce White 30 Jan 2020

    Stayed Jan 2020
    Cannot recommend highly enough. This was the first time we have used VIP Ski and it will not be the last. Loved Val d'Isere as a ski resort (another first), great ski slopes with good links and a pretty, lively village which had everything you would expect and want, namely great bars and restaurants. Aspen House was new this season and didn't disappoint; the whole building was done beautifully and finished to a very high standard including jacuzzi, steam & sauna facilities downstairs. No.5 was tasteful, comfortable, homely and had anything you needed. But the best thing about No.5 was our host Jack, nothing was too much effort for him. Diligent, helpful, warm and welcoming - and boy, could he cook! The three course meals he served up every evening were amazing, he loved cooking and it showed, a huge shout out Jack, you were fab! Super wine accompanied each meal and then off to bed before hitting the piste again. I would also like to mention that all the young hosts based at Aspen House were incredibly personable, friendly and helpful - a perfect ski holiday, thank you.
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  • Magnificent Meribel

    Karen Littler 29 Jan 2020

    Stayed Jan 2020
    Thank you VIP for another fabulous week of skiing. Mally and Kyle were excellent hosts, making Taiga Lodge, a home from home. The chalet is picture postcard, and we loved our room. A special mention to all the Concierge drivers who were first class. The food was delicious, as always, and Mally’s cakes would give Mary Berry competition. Minor niggles were boot warmer not working (waiting for a part) and having to request bathrobes be provided. Major niggle was Grenoble airport and inbound transfer. This was the first time we have not been provided with water on a VIP transfer, and having spent 2 hours on the ground at Grenoble clearing customs and waiting for luggage to arrive, we had to get straight onto the coach, so no time to buy a drink. There was a “comfort” stop 2 hours in, but as 3 VIP coaches all pulled into the same stop at the same time, queues were inevitable and it just added extra time to the transfer. I personally wouldn’t fly via Grenoble again: the thought of being delayed there for any length of time fills me with dread. Give me Geneva with its myriad of executive lounges! I would like to add that Jet2 were brilliant and their customer service second to none.
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  • 4th time with VIP

    Keith and Maiki Pearce 29 Jan 2020

    Stayed Jan 2020
    Flights great and transfers went without a hitch. Great welcome from enthusiastic staff. Bedroom 11 a little 70s in decor but serviceable, very comfortable, the usual clean VIP standard and spacious. Food - found some reviews overly picky about this but overall a high standard. The schnitzels (mid-week) were copious - our taste would be for a little less. Breakfast excellent especially eggs and sausages. Would prefer Austrian broetchen, pumpernickel and rye breads too. Orange and cardamom cake a hit with us although we are not usually back for cakes as dinner is not long away. Staff attentive without exception - good team, Angus! Boot room space limited - to look at for future if VIP are staying. The weather you laid on was superb! Thank you for a great week. We'll be back.
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  • Returning VIP guests

    Sarah Howlett 29 Jan 2020

    Stayed Jan 2020
    We stayed next door last year, so aware it was ski out only, but just a short walk up hill at the end of the day. A huge “Thanks” to Fursey and a Johnny for amending the menu for me, Furseys Carbonara is amazing. Can’t wait for Johnny to bring out a cook book, the afternoon cakes are fantastic. The guys made us feel at home In the chalet, and nothing was too much trouble. The house wines were ok, but have tasted better. Minor issue, with a draft in the balcony doors but soon sorted. Excellent service from All the VIP Staff, Airport Arrivals /Coach transfers/arrivals in resort/chalet/resort manager. Thank you
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  • Another Great Holiday

    Robert Ovens 29 Jan 2020

    Stayed Jan 2020
    For the third year (and the fourth time) we returned to Hotel Theodul, and as usual were looked after wonderfully. My wife has a number of severe allergies and all the staff were aware of them, and went out of their way to make sure nothing caused her a problem. We were particularly grateful to Stu and the kitchen team who not only created some lovely meals, but ensured that my wife always had something equally enjoyable despite the limitations of her diet. It is the continuous care and understanding of the staff at Hotel Theodul that keep making it our skiing destination of choice. See you next year.
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  • Wonderful Week!

    Lauren Bowmer 29 Jan 2020

    Stayed Jan 2020

    We have stayed with VIP for more than 10 years and this year certainly didn’t disappoint. From start to finish the service was fantastic. Chalet staff Duncan, Livy and Molly we’re friendly, attentive and welcoming. The chalet it’s self was well looked after, clean and spacious with excellent facilities. We stayed in room 3 and was by far the largest chalet room we have ever stayed in. Ample storage for both guests, huge bathroom, full size bath and beautiful views from the balcony. It was our first time in Meribel and it certainly won’t be our last. Thank you all for a wonderful week!

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  • Great team at VIP, and great holiday

    Tim Graves 28 Jan 2020

    Stayed Jan 2020
    Just got back from our 6th year of holidays with VIP, and 2nd in Avoriaz. As always the team were great, Fursey and Johnny in the Chalet did a great job looking after us, the food was excellent (why isn't there a VIP Chalet food cook book ?) and keeping us entertained when a couple of the group managed to hurt themselves on the slopes. Kritsten the resort manager was also an absolute star, one of our team hurt themselves over in Chatel and had to be helicoptered back to Avoriaz, the rest of the group were stuck in Chatel and while we were skiing back Kristen was there at the medical centre to coordinate things with our injured skier and made sure that they had all they needed and got them back to the chalet (not a trivial task in a resort with only horse sleds and cat tracks for transport)
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  • Another great week with VIP

    P W 27 Jan 2020

    Stayed Jan 2020
    Vick and Ben are excellent hosts and did a great job of looking after a mixed group, with more people joining mid-week! Food was excellent and we enjoyed the extra touches of themed music at dinner! Service from VIP HQ pre-holiday was excellent as usual. However; after 10+ trips with VIP, some standards are starting to slip (slightly!). The chalet is showing initial signs of wear and tear, and the usual toiletries were not provided. Overall however another fantastic holiday with VIP!
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  • Great stay at the Theodul

    Jason and Clare Kendall 27 Jan 2020

    Stayed Jan 2020
    This was our second stay at the Hotel Theodul with VIP Ski and we had a wonderful time (again!). The hotel is super and the staff are friendly, engaging, enthusiastic and well led by Guillaume, the resort manager. Special thanks go to Sean, Kate, Max and Will for whom nothing seemed to be too much trouble. We were also lucky to have had great conditions to ski. We are looking forward to returning in the future!
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