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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Triple couples magnificent week away

    B O 08 Feb 2020

    Stayed Feb 2020
    We had a really nice stay at Chalet Kenai. Our hostesses Kirsty and Kristen were super nice and spoiled us with great food and cakes every day. Overall we were happy with the Chalet. We did think it was a bit cold and our fireplace didn't work and wasn't fixed until the end of our stay. We thought the location of the Chalet was great with easy access to the ski lifts. The Portes de Soleil ski area has a very great variety of slopes and makes it easy to discover new slopes every day!. We think Chalet Kenai is a great choice for a ski holiday and would recommend it to our friends.
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  • An exceptional experience

    P L 07 Feb 2020

    Stayed Feb 2020
    With several of my buddies, we have shared ski holidays all over North America. We stayed At lluxury hotels and really nice homes but we have never experienced such great personal service. The food was outstanding and always elegantly presented. All of the team members who helped with various aspects of our stay provided great and freindly service. Our young chalet host James was a delight to visit with and prepared amazing gourmet meals along with great bacon and eggs each morning. I would recommend the VIP chalet to anyone who is looking for an exceptional holiday experience.
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  • New Snow Arrived

    MDJ MDJ 06 Feb 2020

    Stayed Jan 2020
    All very good as per the norm. The chalet hosts Ben and Jac where excellent. Nothing was a problem for them
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  • Perfect for four people

    A Cameron 05 Feb 2020

    Stayed Jan 2020
    We are regular VIP clients and always find the quality of customer service, care and accommodation to be of the first order. Indeed, why we keep returning. Our holiday in Loft 3 in late January was no different. Paul, as resort manager, and Hannah, as Aspen House manager, could not have been more helpful and attentive when required, while Lucy, our chalet host, spoiled us with her wonderful evening meals and afternoon cakes and cheerful personality. Loft 3 with its high ceilings, view of The Face and spacious living area, plus close proximity to both the town itself and access to the ski slopes, is to be recommended. The shared jacuzzi pool, hamman spa and sauna is also an excellent addition and certainly helps to soothe the weary legs after a day's skiing. We thoroughly enjoyed our week in this chalet, found it so very comfortable and have already booked to return next year.
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  • First VIP experience

    Paul Herrington 04 Feb 2020

    Stayed Jan 2020
    The hotel is pleasant, comfortable rooms, food good and location for skiing excellent although the resort is quiet and you’ll pretty much have to make your own apres ski fun if that’s on your agenda. We did pretty well in the hotel bar with the other guests but not much happening locally, if you don’t finish in St Anton and bus back. But it’s all about the people .....probably the best team I’ve experienced in my 25 years of skiing. They all seemed to have a genuine smile, and couldn’t do enough. (Don’t think I could be that positive !) It started with a courtesy call from resort manager Angus the day before departure (never had that before), happy staff at welcome meet, unexpected but welcome ski guiding by Hamza and James on first day, smiles at breakfast etc etc. I can’t remember the names of all but to a person they helped us have a great time. You won’t be disappointed. As for VIP I won’t have any hesitation booking with them again.
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  • We had a really terrific week

    Diana B 04 Feb 2020

    Stayed Jan 2020
    We ended up being a group of 11 at Hotel Arlberg, of mixed ages, nothing was too much trouble for the staff and all individual requests were catered for. Angus and his staff are super organised, the airport transfers went like a dream, and they run the hotel like a friendly chalet, all guests mixing easily at the bar in the evening, and two complimentary drinks evenings and, what turned out to be, a very competitive quiz evening were organised. The food was the best we have ever had on a chalet holiday, a good choice, and beautifully cooked by the Finnish head chef and her team - the tea and cakes were also much appreciated every afternoon on returning from skiing. The hotel is very close to the chair lift out of the village and to the ski hire shop, and it is literally ‘ski in’ at the end of the day. There was very little apres ski life in St Christoph which did not bother us, but the ski locker area is far too small for the number of guests. Thank you Angus and your team, we shall definitely be choosing VIP again
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  • Very welcoming, happy place to be!

    Darren Hodge 03 Feb 2020

    Stayed Jan 2020

    I will start with the negatives, there aren’t many. I found the town itself a bit too small and quiet. I’m past late night partying, but I do like a nice little bar straight off the slope for a bit of apres ski. There were no bars as such, only bars attached to hotels. But it wasn’t the end of the world. The ski/boot room is tiny, can only really fit one person in there to actually put boots on, and once there were a couple of people in there, that was it no room to get past. That’s really it on the negatives. Now here are the positives. The hotel itself was very nice, room was large and plenty of space. There always seemed to be hot water available. Food was delicious, hats off to our lovely Finnish female head chef and her team. We couldn’t have been any closer to the chair lift, so that was perfect. The fact that it was literally ski in, if brave enough to ski in around the back. But most of all for me were the staff. What a great bunch of guys and girls. Always approachable and friendly, I couldn’t fault any of them. Two of the guys took some of us on a guided ski run on the first day which was very helpful to get to know your bearings. I believe we were the first ones they had taken out. Great job by The young lads, James and hamza. They were very attentive to the groups needs, with one leading and the other staying at the rear. Always waiting for the slowest person to catch up with the group. They also asked us how we thought they were doing and if the pace was ok. Good job boys. As I say I couldn’t fault any of them, but I would like to maybe single out Hamza, he is a great lad and was most interactive with the guests. He was good fun to have around. So all in all it was a great week. The only reason I didn’t rate it as a 5 is because of the ski/boot room and the lack of apres ski bars. But overall I would like to say thank you to all involved. If it was Angus the hotel manager who selected the staff, I would like to say great job buddy. Cheers.

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  • weird skiing weather for january

    Ros Wolfe 03 Feb 2020

    Stayed Jan 2020
    Lech and St Anton ski area is vast and suited to all levels of skiers. Hotel Theodul is well situated at one end of the town. some of our group found the road noisy, especially with the snow plough all night 1 night, and the opposite apartments owner clearing snow with his snow blower which sounded like a generator, from as early as 5.30 am!! The hotel was of a high standard, clean and tidy although there were issues with the running machine not working until the last day, the lift broke down one evening, the coffee machine ran out of pods, and the hotel could do with more than one coffee machine as we pointed out 2 years ago when staying here. Some bedrooms had tissues and others didnt, and there were minor issues with bedside lamps not working. the food was very good and varied but it would have been nice to have had a better selection of breads and pastries at breakfast. We were a big group and generally the staff were very accommodating.Most of the staff were not that interested in making conversation and seem disinterested apart from Sean who was excellent, one of the girls who served with dark hair and glasses, and 1 other, but mainly out group found them all to appear that we were an inconvenience and didnt even enquire whether we had a good days skiing when we cam in for tea.
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  • Extremely content.

    Jonathan Beckett 03 Feb 2020

    Stayed Jan 2020
    Comfortable, well equipped, convenient, warm and welcoming. At the cost, this was a great value holiday in a huge ski area. Delicious evening meals with generous wines (which could perhaps be better selected), and really good breakfasts. Above all, the staff team were very well chosen and well trained; unfailingly pleasant and eager to please. From airport meeting to airport farewell and all points in between we were really well looked after. Thank you Angus and company. We shall almost certainly be VIPs another time. Regards, Jonny.
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  • Great in every way - food, wine, location, skiing, staff.

    Jacqueline Mount 03 Feb 2020

    Stayed Jan 2020
    Had a fantastic time despite a mixed week of weather - who knew it could be warm enough for rain in January - and the staff seemed to really want everyone to get the most from their holiday. The hotel is just a 5mins walk to the Rufikopf and about another 5 mins to the chairs, hardly any queues even at the start of the day. Food was excellent with a wide choice including vegetarian options, the quality of the wines (choice of 3 red and 3 white) was also better than experienced with other ski companies. The pool and wellness area were excellent and especially welcome on the days when the weather was not so great. Highly recommend this hotel.
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