We have just had our seventh VIP holiday and as always the standard was brilliant. From our first contact with the office (Jonnie S thank you) and then throughout the whole week the customer service is amazing. We loved this little Hotel and our room (Room 26) was really lovely and very Austrian and spacious! We had to spend more time than usual in the Hotel as the first 24 hours here we had torrential rain and the next 48 hours hours we had a blizzard - followed by 3 perfect bluebird days! The public areas of the Hotel are wonderfully relaxed and easy with a great bar! We were blown away by the staff - they are all outstanding, so friendly, always willing and always smiling. It seems unfair to name a few but they were all well managed and just a joy to be around - nothing was too much trouble. The evening menus were really great with a good choice for every evening (never had that before!!) Wine was great but the only thing that let the side down were the breakfasts (hence only 4 stars)! Although anything could be cooked, which was great, it was the cereals that were dull, the orange juice was cheap, no rolls (only hacked up french bread), and really boring meat and cheese. Amazing that you offered all of this but better to offer less but raise the quality in our opinion! However we always recommend VIP to friends and this Hotel is a real bonus to your portfolio! Thank you once again!