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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Top ticks for VIP

    Sandra and Stuart MacKendrick 20 Mar 2022

    Stayed Mar 2022
    Harry and Amber, occasionally helped by Holly and Luke were excellent hosts, they took pride in everything that they did for us and were genuinely concerned that we should be happy. They delivered our best VIP dining experience to date. They were very knowledgable about the restaurants on the mountain and nothing was too much trouble for them. Regularly enquiring whether there was anything more that they could do. We agree with the earlier review that there was an issue with the duvets being too hot. The boiler man was summoned and hopefully future guests will benefit from the chalet temperature adjustment. We were lucky enough to stay for two weeks and a second menu was available so that the dining experience was different across the fortnight. Excellent. The transfer back to Geneva was well timed. PS. Ask Harry about ‘The Pie Shop’
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  • Fantastic Family holiday in Chalet Beluga

    Ian Holland 20 Mar 2022

    Stayed Mar 2022
    We had a great holiday with 4 adults and six children. Our Chalet hosts Anna, Henry and Alex were excellent and helped to create a warm and welcoming atmosphere in which we could all relax and have fun. Our resort manager Marc was friendly, informative and always available to assist with any enquiries. Food was to a good standard and all dietary requirements were accommodated with good alternatives offered where requested. Beluga is a fabulous ski in ski out chalet in a perfect location to quickly access the ski area of Avoriaz and ideally positioned for the ski school meeting point at the top of the Prodains lift. Also just a short walk to the Main street of Avoriaz town. Beautiful views from all floors of the chalet, even from the basement pool/Hammam area. Our only developmental feedback would be that our arrival into Geneva wasn’t the smoothest with the private transfer a little late to collect us and a bit of confusion as to where to find the VIP desk to chase that up. Due to the size of our party the transfer was parked in the coach park, a good 10 minute walk from arrivals and a lack of local coins in our group meant we had to drag the cases without a trolley to assist. It would have been nice if the staff had either voluntarily assisted or lent us the coins needed for the trolleys. Also the boot room floor in the chalet is not heated and covered in carpet so it gets soaking and results in wet feet. Overall despite the arrival process into Geneva we had a fabulous trip and would strongly recommend VIP, their staff and Chalet Beluga to anyone.
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  • Beautiful place, fantastic staff!

    Fi Tricker 20 Mar 2022

    Stayed Mar 2022
    We had a fantastic holiday at The Manoir this week…the chalet is stunning, so good you might want to spend time there instead of skiing! Pip, Emily, Issey & Rory went above & beyond in terms of service, smiles & generally doing a fabulous job. Always finding time to offer another drink, provide help with Fantasy Football teams & to ensure our every need was met. Food was plentiful, delicious & professionally put together. Thank you team Manoir…it was a joy to meet you & you are all a huge asset to VIP Ski.
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  • Perfect ski holiday

    G Siebert 20 Mar 2022

    Stayed Mar 2022
    The most amazing week in a chalet like no other - completely beautiful! The place is exceptional and the staff were wonderful; friendly, helpful and terrific hosts. Would highly recommend Le Manoir
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  • Staff feedback

    Jeremy Tricker 20 Mar 2022

    Stayed Mar 2022
    We’ve been fortunate To stay at The Manoir before, so no need for comments on the property! Pip, Em, Issey and Rory were great - engaging, interested, helpful, good anticipation and always with a small and a willingness to engage in a small conversation. Food was prepared, presented and tasted great. Thank you guys!
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  • Haston family

    Tim Haston 20 Mar 2022

    Stayed Mar 2022
    We had a great time.Ethan, Millie and Jack were wonderful hosts, and all arrangements worked perfectly. Charlie put in place everything that we requested efficiently ,and Billy ,Emily,Hetty and Alex made sure that we ate at the best places in town and on the slopes. Thanks for a special holiday.
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  • Alpine indulgence at its best

    Robin Harris 20 Mar 2022

    Stayed Mar 2022
    I could go on about how good this holiday was for hours but to summarise: amazing accommodation for a big party, fabulous food and wine, very attentive and fun staff. Felt thoroughly spoilt. Thank you Pip, Isay, Emily and Rory.
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  • Fantastic Holiday

    Nigel Walters 20 Mar 2022

    Stayed Mar 2022
    The chalet is wonderful and in a prime location. You can't get more ski-to-door. There's a few minor snags with the chalet itself: we stayed in Suite Yogi and the bathroom doors could do with handles, the chalet is too hot and impossible to adjust to a comfortable temperature throughout the chalet. Outside the chalet the spa is fantastic however the steam room didn't work which is a shame. Also it would be nice if the lifts had an up and a down call button and worked in tandem. The chalet hosts (Alana, Gracie and Theo) were fantastic, fun and all the food was consistently great, including for our vegan guest. We had an amazing time, thank you! :0)
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  • Great holiday

    Cara Turtington 20 Mar 2022

    Stayed Mar 2022
    Lovely holiday in a great resort. Jack and Rory were particularly wonderful as our chalet hosts
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  • Amazing time

    Lucy Brennan 20 Mar 2022

    Stayed Mar 2022
    VIP is the best Chalet company we’ve found, from booking to the call from the resort manager pre-arrival. Chalet was lovely, with Fantastic chalet hosts Rory and Jack. Food was amazing as usual, including good vegetarian options.
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