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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Bear Lodge - best of both worlds

    Andrew Torrance 29 Jan 2023

    Stayed Jan 2023
    Bear Lodge is a revelation - combining the best parts of a chalet experience in a hotel setting, with the benefits of larger facilities, bar, wider food selection and lots of friendly staff. Every detail of the building has been thought through, and Murray and his team are fantastic - they couldn't do enough for our group. Special thanks to the restaurant staff for dealing with our large group so efficiently. We like to ski in different resorts each trip but I can imagine the canvassing to be straight back here will be strong!
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  • Amazing ski stay

    Claire Hewitt 29 Jan 2023

    Stayed Jan 2023
    Thank you for an amazing ski stay. The hotel is lovely and in a fantastic position with views over the slopes and mountains! The hotel staff are super friendly and helpful. Nothing seemed to much trouble. One of the best places I have ever stayed. Thank you to all
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  • Alaska Review

    Christine Moloney 29 Jan 2023

    Stayed Jan 2023
    The chalet was very nice and in a great location. Anna, Daisy and Georgie were really friendly and attentive. The food was very nice, however one thing I would suggest would be to send out food options beforehand, as a couple of meals (eg. Pork) were not to everyone’s taste. Also, it might be good to ask how we like certain foods cooking (eg. Steak). We’ve only got positive things to say about the 3 girls, they really made the stay enjoyable! If we were to come again we’d definitely want them to host :) Overall a great stay and they were superb hosts - thanks!
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  • Ski holiday

    Danny Berg 29 Jan 2023

    Stayed Jan 2023
    Great location. Good management Exceptional caretakers. Highly recommended.
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  • Yet another great stay with VIP

    Andy & Pippa Pyne 29 Jan 2023

    Stayed Jan 2023
    This is our 4th stay at Val with VIP. We keep coming back for a reason- it’s always fabulous and this year was no exception. All the transfer staff were great & make it hassle free from start to finish. The coach driver to resort was exceptionally smooth & Pippa was very welcoming & organised. We didn’t use the concierge & taxi staff very much but where we did they were always helpful & enthusiastic. It’s very nice to be greeted in and out of the chalet by jolly smiling people - little things make a difference. The ‘nothing too much trouble’ concierge service is one of the reasons we return to VIP. The chalet itself was lovely - thoughtfully laid out and appointed and VERY clean. Our chalet girl - Lottie Mitchell- was faultless - polite, attentive, punctual and a cracking cook with a lovely sense of humour. Simply a lovely person. We had 2 floating chalet staff - Henry & Jess - for various reasons & both were great. The boot room in AH was really good - most are constantly damp on the floor so you get wet socks while booting up or down but not in this one. Boot warmers in a secure locker are much appreciated. The jacuzzi/ sauna were great for easing achey muscles. VIP is not the cheapest , but you get what you pay for. We will be back. Suggestions - 1 - get Netflix &/or chrome cast in the chalet. Only having free view didn’t bother us as the weather was great but if we had been socked in then film night would be a nice option. 2 - make use of the projector in the spa room. It’s an unusual feature so seems a shame not to use it. A huge thank you to all VIP staff.
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  • Great week

    George Bond 29 Jan 2023

    Stayed Jan 2023
    we had an excellent week. Chalet was brill. Jonah and Kat were excellent, as was Henry. Food was very good and chalet hosts were very helpful and friendly. No problems at all!
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  • The best!

    Laura Musgrove 29 Jan 2023

    Stayed Jan 2023
    First time skiing with 3 children and we wouldn’t change a thing about this resort. So easy and super accessible for everything. So laid back a real home from home. Massive thanks to Lily - what a host! So attentive; excellent chef, lovely food and great with the kids. Lucy and Henry were also lovely and really helpful. Thanks guys! We’ll be back
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  • Perfect family holiday

    Hannah Watson 29 Jan 2023

    Stayed Jan 2023
    We have had an amazing stay in the Grizzly Suite. Lily, together with Lucy and Henry, looked after us so well. They made us feel really welcome and nothing was too much trouble (which is great when travelling with kids). Lily adapted food to suit the kids and they loved her note left with afternoon tea. The food was lovely - a really good variety and quality. We enjoyed the wine and they was plenty of it! The accommodation was perfect for our families - plenty of space, really comfy beds and enough storage (although some hooks for coats near the door would be helpful). Having access to such a nice spa area was a big bonus too. We loved how easy it was to add on extras like ski hire, lessons etc. and booking a restaurant on Lily’s day off was all sorted for us (which was a great recommendation - Nonna Lisa). Overall, just a fantastic place to stay as two families skiing with young kids. We really hope to be back!
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  • Great chalet hosts

    Michael Jonas 29 Jan 2023

    Stayed Jan 2023
    Our chalet hosts, Laura & Ela, were wonderful.
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  • Superb staff and brilliant food

    James Grant 29 Jan 2023

    Stayed Jan 2023
    For my 50th the staff were superb, food excellent. Nothing was any trouble. We really felt they went the extra mile to make our stay as pleasant as possible. The first couple of mornings the guiding was excellent with Oxygen ski and enabled us to find our ski legs again.
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