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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Amazing week with great hospitality

    Matt Hopkins 20 Jan 2024

    Stayed Jan 2024
    We had a fantastic week with VIP. The whole team were so hospitable and trained to a very high standard. Our hosts Hannah, Charlotte and Jacob in particular went out of their way to make us feel at home.
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  • Friendly faces

    Fiona Erlandsen 20 Jan 2024

    Stayed Jan 2024
    We were a huge group in Mixed chalets . We were looked after exceptionally well by Ness and Kane. Nothing was too much trouble. Service, food everything was exceptional.
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  • Amazing from start to finish

    Alexandra C 20 Jan 2024

    Stayed Jan 2024
    Can’t fault the week - fantastic from start to finish. The staff are all friendly, so attentive and hard working. The crèche was absolutely brilliant for our six month old. The food and drink throughout the week was delicious. Would book again in a heartbeat!
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  • Ultimate ski in/ski out location!

    ALEXANDRA MULFORD 20 Jan 2024

    Stayed Jan 2024
    Fabulous week at Bear Lodge; really comfortable rooms, great facilities and lovely staff. The morning tea delivery was really appreciated. The food choices and quality of food was superb. The staff were all great but a special mention for Rosie and Ruaridh in the restaurant. Jess in housekeeping was a ray of sunshine and the standard of housekeeping was great. Jed in the bar went the extra mile and researched mocktails for us which went down a treat. Things that could have improved our experience would have been offering a selection of mocktails for those not wishing to drink alcohol, ground decaffinated coffee not just instant coffee and mugs at tea time. Thank you to Ed and the whole Bear Lodge team for a great week, hopefully we'll be back.
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  • Fabulous holiday

    Michael Mulford 20 Jan 2024

    Stayed Jan 2024
    Great location on the piste next to two lifts with easy access to the whole ski region. The facilities at Bear Lodge are fantastic for snow days, lazy days and evenings. The food was excellent, breakfast tea and dinner always had something to savour. The staff were superb. Without fail wishing to please and make our stay as enjoyable and comfortable as possible. One area that could be improved is the provision of more interesting non alcoholic drinks and real decaffeinated coffee for those that may not be able to drink alcohol or caffeine!
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  • Birthday Week to remember

    Sophia Simison 20 Jan 2024

    Stayed Jan 2024
    Group of 12 for a 70th birthday week! Our chalet hosts (Hannah, Charlotte and Jacob) were AMAZING!! Great chat, and great food. They made our stay really comfortable and were very attentive. The chauffeur service was also really handy if you didn’t want the hassle of waiting for a bus. Overall a great stay, and hope to come back again soon!
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  • Wonderful but food could be better

    Sian Organ 20 Jan 2024

    Stayed Jan 2024
    The Bear Resort has been wonderful to stay at and Suite Grizzly was the perfect set up for our group of 8. VIP Chalet service was also superb, with Amy and Tristan being the perfect hosts. They were welcoming, fantastic with the 4 children in our group and even did some babysitting for us. The only downside was the food. This is no slight on our hosts, I just feel that the menu probably exceeded their culinary abilities. Breakfast, afternoon cakes and deserts were always fantastic, but the evening main courses consistently fell short with a variety of inedible overcooked meat, undercooked meat and fish. This was disappointing given the cost of the holiday, but this is the only negative.
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  • Fabulous

    Karen Davis 20 Jan 2024

    Stayed Jan 2024
    Best lodge literally has everything we needed. Location is incredible facilities are fabulous. The staff are very friendly and helpful.. Rosie was a little ray of sunshine always smiling and nothing was too much trouble . Ed was also very helpful and always made an effort to talk every dinner time. Jed in the bar was very helpful and smiley he made us mocktails which was great as we don’t drink. It would be great if more drinks like mocktails or alcohol free could be available.
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  • Great location

    Andy Davis 20 Jan 2024

    Stayed Jan 2024
    First time in les arcs and first time with Vip both haven't failed to disappoint. Food has been great and staff have been friendly especially Rosie.
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  • Everything was perfect

    Rhydian Owens 20 Jan 2024

    Stayed Jan 2024
    The chalet was stunning and Louis and Harriet were great hosts. Nothing was too much for them, and they made sure we had everything we needed. Would love to return one day. Thank you for a great time.
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