Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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Jamie, Russ, Harriet and Rachel were friendly and very attentive. Did a great job making sure our drinks were full and we were okay all the time. I cannot say enough good things about Finn and Lorna's talents in the kitchen. Every course of every meal was exceptional. Thank you!
This is the second year we have come back to Alpe d'Huez with VIP Ski and space allowing, we will be returning every year!! The chalets are stunning with everything you need for a comfortable stay and they are perfectly situated on the side of the green slope down to Bergers where you can start your day's skiing. The chalet staff both years have been excellent, always cheerful, friendly and very accommodating. The quality of the food has been outstanding and the chefs have been very happy to accommodate the children's wide ranging requirements. Being brought tea in bed every day is a great VIP touch! The VIP experience is also excellent, with hire equipment being placed in the boot room and collected at the end of the holiday with only a very short walk to the shop for the fitting. VIP representatives drop-in to let you know what activities are available and will make the bookings for you. An ESF rep also pays a visit to explain what they can provide during your stay. If you book lessons with ESF then the instructors come and collect you from the front door when your lesson starts. This all helps to make the holiday a very painless VIP experience! The only criticism we had of our holiday was a downside of the ski-in location which we can live with, the noise of the piste machines in the early hours preparing the slopes can be disturbing. The chalet does have external Wooden shutters to reduce the noise but light sleepers should bring ear plugs!! A true VIP experience which we hope to have every year!
Positive: Food, accommodation quality and location, value, outstanding chalet hosts who made it their business to help everyone have fun and succeeded magnificently in this regard. Negative: Greeting and coach transfer to resort - the rep on the bus really added no value and did not communicate with the guests or use the time to get ahead on lift pass orders etc. Hot tub - did not work for 2 days - a bottle of port between 8 people was little compensation. Overall: Javier and his deputy Ben did a great job. They are relentlessly good humoured and ensured a good time was had by all - not easy in a (very) mixed group. A top holiday despite a couple of difficulties.
Snow was fantastic. Ski in (and almost ski out) location was fantastic. Boot room and hot tub were fantastic (once it was finally working).... But Ben and Javier were definitely the most fantastic part of the holiday. They are great chefs and looked after me very well, but most importantly made me laugh (until my tummy hurt!) every night. A great addition to the holiday and the group - lots of fun. THANK YOU!
Have had such a fabulous stay. Staff are amazing and so attentive. Spoilt with mitchellin star food and amazing menus. Apartment is stunning and the best way to cope with my first snowboarding holiday. Thank you Finn, Lorna, Rachel, Harriet, Jamie and Russ!
It has been so much fun learning to ski on my first ski holiday. Ellie has been so caring and professional, baking a to die for flap jack cake. The food has been quality with attention to detail. What made my skiing holiday was the staff and their smiles! Harry's cooking has been off the charts, Michelin Star standard. William hosted me one day and was patient and very helpful up the slopes and has a great manner about him. I couldn't recommend VIP Chalets enough to friends and family. Henry McKean
An excellent holiday. VIP SKI has delivered all it said it would and more. The staff were very helpful, knowledgeable and friendly. The Hotel was cosy, friendly and relaxing. The shuttle service into town and back was very efficient. I cannot think of anything I would want to change. We'll be back!!